Exp: 10+ yrs
Immediate joiner preferred

As a Network Operations Specialist, you will be responsible for the day-to-day monitoring, troubleshooting, and management of an organization’s network infrastructure. Your role will be crucial in ensuring the availability, performance, and security of the network services, and applications.
As an Incident Manager, facilitate technical restoration efforts and communications to achieve service level objectives.

Key Responsibilities:

• Network Monitoring: Continuously monitor the network to ensure uptime and performance, using network monitoring tools to identify and resolve issues proactively.
• Incident Management: Respond to service-related incidents, troubleshoot issues, and provide solutions to minimize downtime.
• Documentation: Maintain accurate records of network configurations, incidents, changes, and performance metrics.
• Collaboration: Work closely with the IT support team, system administrators, and other departments to ensure network alignment with organizational goals.
• Disaster Recovery: Assist in developing and implementing network disaster recovery plans and business continuity strategies.
• Reporting: Provide regular reports on network performance, incidents, and improvements.

Skills and Qualifications:

• Technical Skills: Experience with network hardware (routers, switches, firewalls, etc.), operating systems (Linux, Windows Server), and network protocols (TCP/IP, DNS, DHCP, etc.).
• Network Monitoring Tools: Familiarity with tools like SolarWinds, Nagios, or PRTG for real-time network monitoring.
• Security Awareness: Knowledge of network security best practices, including VPNs, firewalls, and intrusion detection systems (IDS).
• Troubleshooting: Strong problem-solving skills to identify and resolve network-related issues quickly and efficiently.
• Communication Skills: Ability to clearly document and communicate technical information to non-technical stakeholders.
• Work Environment:
• The NOC is 24x7 365 operations, shift may vary due to coverage, projects and other factors.
• This role may require working outside of regular scheduled hours to support after-hours network changes or incident resolution.
• Remote work may be possible, but candidates should be available for on-site support as needed.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.