Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
Job Title: Cloud Services Ops, Technician
Job Location: Gurgaon
About Role
NOC Technician help ensure uptime and availability of the PTC Cloud Services portfolio across all PTC solutions, by leveraging foundational troubleshooting techniques and frameworks to identify and resolve incidents detected by monitoring platforms or customer engagements.
Your Impact
NOC Technician will serve as a point of escalation within the NOC for any incidents and alerts that require advanced skill-sets for troubleshooting
Employees at this level are developing the critical competencies valuable to their job and function. Employees develop all the critical competencies before progressing to the next level
Your Team
You will be supporting the NOC Team. The team based in Gurgaon works closely with a cross-functional group of Cloud professionals across the globe.
Your Day-to-Day
Consumes monitoring platforms and reacts to alerts to keep the environment running optimally Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues Identifies broken monitors and fixes them using tools and scripts to ensure that the whole environment is reporting correctly Begins to shadow colleagues to learn the scripting and self-healing framework to get comfortable with requirements. Work with colleagues to build very basic scripts that will be used to improve the monitoring and self-healing functions of the environment Maintains a comprehensive understanding of the supported platforms, on application level only Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues Monitors all the high criticality alerting across all monitoring applications to make sure that all alerts are attended to. Reviews and resolves existing incidents in ITSM platform for all monitors and alerts that need further actions for troubleshooting Acts as escalation point to other team members in the NOC that need assistance in resolving incidents
Work in a 24x7 environment
Must-Have Skills
Strong, proven diagnostic and Troubleshooting Skills Technical skill - (Sql, PL/Sql, Java Basic, Linux
Excellent Communication skills; Verbal and Written Experience in ETL Tool e.g. Informatica/Kettle
Why PTC?
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
Already shared a detailed JD
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
Companies That Make Products the World Relies on, Rely on PTC
From planes to medical devices to wind turbines to computers, our unique portfolio of software solutions enables companies to transform how they design, manufacture, and service their products
How we help our customers
The global economy—and our everyday lives—run on the $14 trillion of manufactured goods produced each year.
With global supply chains, software-driven innovation, and ever-evolving customer demands, how these products are designed, manufactured, and serviced is more complicated than ever.
Our portfolio of software solutions manages data throughout a product’s lifecycle – driving excellence in engineering and design, efficiency in manufacturing and supply chain, and optimization in operations and service.
Most commented
Maternity & Paternity Leave(46 comments)
"PTC is very co-operative in giving Paternity leave"
Vacation & Paid Time Off(22 comments)
"PTO's are more as compare to other organisations"
Work From Home(21 comments)
"Flexible work policies. Company cares for employees."
PTC has a good work-life balance
Great company and great employees
Okay it is good and nice.