Working at [24]7.ai | Glassdoor.co.in

[24]7.ai Overview

www.247.ai
Campbell, CA (US)
10000+ employees
2000
Company - Private
IT Services
₹10 to ₹50 billion (INR) per year
Founded in 2000, [24]7.ai is a global leader in intent-driven customer engagement solutions. We are redefining the way companies interact with consumers by combining artificial intelligence with human intelligence to substantially improve customer experience. Our clients include ... Read more

Mission: At [24]7, we make it simple for consumers to connect with companies to get things done.

Company Updates

  • NPS is a key businesses metric, however, it's not always what it appears to be. In this article PV Kannan explains why. http://pbynd.co/p57cy #NPS #customersatisfaction #businessmessaging

  • Finally, it’s a wrap on the Pride month! 🌈 Here are glimpses of our people making it more vibrant and colorful than ever before. 👇 #Pride2020 #PrideMonth2020

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[24]7.ai – Why Work With Us?


Experience HI + AI

 

[24]7.ai is a global leader in intent-driven customer engagement solutions. We redefine the way companies interact with consumers. We help businesses attract and retain customers by enabling effortless, personalized experiences. Whether consumers use voice, messaging, or any other channel, you can meet them where they are, understand their intent, and deliver the response they need.

Our clients include more than 250 of the world’s largest brands and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to artificial intelligence and customer experience.

Ours is an inclusive culture that enables people to be their best version. One that is a happy place with happy people, where every employee feels aligned to the organization’s vision and values and looks forward to coming to work and giving their best every day.

Why [24]7.ai

 

[24]7.ai provides consumers with seamless interactions. We deliver the only platform that leverages behavioral, transactional, historical, and other data to anticipate consumer intent for a superior customer experience. Artificial intelligence and human insight come together to predict and resolve consumer inquiries quickly and efficiently. Resolve consumer conversations faster, better, and with measurable reduction in effort, by meeting consumers where they are and addressing their issues on the spot.

  • 1.2B self-service interactions per year
  • 200M+ virtual agent inquiries per year
  • 40M+ agent chats per year
  • 275M web visitors per month
  • 500+ engineers & designers80+ data scientists (most in industry)
  • 150+ patents and applications
  • 7000+ digital chat agents (#1 worldwide)

 

 

We embrace a culture of ownership, engagement, and interaction – for you and us. We let your imagination and personality shine because we understand that people work best when they are motivated and have good work-life balance. We also embrace an all-inclusive culture, treat you like family, and offer great opportunities to be innovative.

With innovation at the core, our policies are designed to promote your overall growth.There are various policies and programs curated to ensure a secure and comfortable journey for the people of [24]7.ai. Compliance and Risk policies protect and safeguard confidential information of the customers, clients and employees.

We also conduct regular interactions and welcome any feedback for us to constantly refine our policies as suits best for our people.

 

We like high-octane performers. We thus conduct regular training and development sessions to help the employees move ahead and grow in their careers. These sessions are well planned, executed and highly impactful.

Keeping the business context in mind, we have conceptualized and implemented a comprehensive integrated Talent Management Framework, which takes care of critical career passages in an employee’s life cycle. Post training, each participant goes through a three month long Learning Implementation process, to inculcate the learning on the job. The implementation and impact are evaluated by certified panelists.

There are role-based opportunities to build competency, at all levels. Apart from learning, the focus is on the application of the acquired learning on the job, to improve performance and also indoctrinate the required etiquette of our employees. We partner with various departments (Department Heads of the participants, HR, Organization Development team) to ensure smooth and effective training sessions.

 

 

VALUES:

We are proud to be a value-oriented and inclusive culture. We have five core values that we abide by:

  • Respect – It empowers. It establishes. It is the beginning of everything.
  • Transparency – It is the cornerstone that inspires trust and builds relations.
  • Ownership – Take pride in what you do. Own it. Enjoy the sense of belonging.
  • Teamwork – Individuals play the game. But the team beats the odds.
  • Results – It is the power of focus that determines outcomes.

DIVERSITY AND INCLUSION:

We have a Diversity and Inclusion program that specifically focuses on making our workplace feel comfortable for all. Our primary focus is to make differently-abled people and members of the LGBTQIA+ Community feel safe and secure in our workplaces. We set up regular interactions and discussions to talk about how we can work toward this cause in a more effective manner.

We also organize various events as a part of the Diversity and Inclusion program such as celebrating Pride Month/Day, setting up ‘All-Gender Restrooms’, etc.

CELEBRATE:

Our celebrations are filled with breath-taking live performances from our people, including the senior-most employees. We strongly believe that talent should be radiated and showcased unconditionally, due to which we organize regular talent events including dance, music, art, etc.

CORPORATE SOCIAL RESPONSIBILITY:

While we may be hard-headed business professionals, we are also soft-hearted humanitarians. The CSR team takes charge to help contribute to society in any way, shape or form, on behalf of the organization. We conduct various relief drives, funding for underprivileged groups, victimized groups, providing education for underprivileged children, blood donation camps, etc.

[24]7.ai Reviews

  • Featured Review

    "One Amongst The Best Companies You Can Find To Build Your Career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing in San Jose, CA (US)
    Former Employee - Product Marketing in San Jose, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at [24]7.ai full-time (More than a year)

    Pros

    My overall experience working at [24]7 has been very rewarding both in my career as well as in my personal learning. Some of the things I loved about [24]7 in my 2 years of service:
    1. Opportunities to learn from seniors, work
    2. The work culture and ethics (There's almost zero politics in office)
    3. Rewards, appreciation and recognition within teams
    4. Very friendly seniors and associates
    5. Office building is a great place to work and hangout

    Cons

    1. Pay scale can be better for Marketing Positions (Incentives)
    2. Should provide chances for juniors to pitch their ideas and thoughts
    3. Need to host more activities for employees

See All 1,174 Reviews

[24]7.ai Photos

[24]7.ai photo of: Front Facia
[24]7.ai photo of: 24/7
[24]7.ai photo of: iLabs Reception
[24]7.ai photo of: iLabs India
[24]7.ai photo of: iLabs India
[24]7.ai photo of: Office Floor
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[24]7.ai Interviews

Experience

Experience
54%
19%
27%

Getting an Interview

Getting an Interview
24%
19%
18%
13
11
10
5

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Senior Scrum Master Interview

    Anonymous Interview Candidate in Bengaluru
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through other source. The process took 3+ weeks. I interviewed at [24]7.ai (Bengaluru).

    Interview

    They take 8 rounds of interview and till that 8 rounds complete you ll never know who is the HR because everything would be communicated over call even after you are at their office. interview is pathetic expect 2 or 3 all other rounds was worst. The interview doesn't even know for what role they are hiring and asks non sense questions and i must tell they don't the basics of Agile and they take the interview. Even after clearing these horrible rounds they even keep the offer letter on hold just because they don't provide cab to that particular area. Let me tell you it's not even far they provide cab till previous area. I would suggest everyone to tell the HR first where do stay and proceed with the interview if you want because they will waste your time like anything. Worst part is they themselves will arrange one more round of discussion with one of the existing scrum master and tell me to tell bad about the company and working atmosphere just to see how ppl reacts. Worst interview process. Please don't even think of giving interview here.

    Interview Questions

    • I am the CEO of the company and everything is running smoothly in my company without Agile but you as a person for agile background convince me to start Agile .How would you do it? or Tell me how to sell Agile?   1 Answer
See All 292 Interviews

[24]7.ai Awards & Accolades

  • America's Most Promising Companies, Forbes, 2013
  • Speech Technology Magazine Star Performers, 2012, Speech Technology Magazine, 2012
  • Speech Technology Magazine Star Performers, 2013, Speech Technology Magazine, 2013
  • Hosted Speech Applications in North America, 2011, Ovum Decision Matrix, 2011
  • Won the Best employer award, World HRD Congress, 2010, World HRD Congress, 2010
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