Working at [24]7.ai | Glassdoor.co.in

[24]7.ai Overview

www.247.ai
Campbell, CA (US)
10000+ employees
2000
Company - Private
IT Services
₹10 to ₹50 billion (INR) per year
Founded in 2000, [24]7.ai is a global leader in intent-driven customer engagement solutions. We are redefining the way companies interact with consumers by combining artificial intelligence with human intelligence to substantially improve customer experience. Our clients include ... Read more

Mission: At [24]7, we make it simple for consumers to connect with companies to get things done.

Company Updates

  • How strong are your passwords? Get great advice from our CISO on safeguarding your online presence.

  • Today we announced that we were recognized by Ovum
    for our leadership in unified voice and digital solutions, bot-agent collaboration, deep intent prediction and vertical expertise.

    The Ovum report states that we have the "technology and know-how to run agent operations for synchronous and asynchronous digital channels, from agent recruiting to development to performance management."

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[24]7.ai – Why Work With Us?


Experience HI + AI

 

[24]7.ai is a global leader in intent-driven customer engagement solutions. We are redefining the way companies interact with consumers by combining artificial intelligence with human intelligence to substantially improve customer experience. Our clients include more than 250 of the world’s largest brands and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to artificial intelligence and customer experience.

Ours is an inclusive culture that enables people to be their best version. One that is a happy place with happy people, where every employee feels aligned to the organization’s vision and values and looks forward tocoming to work and giving their best every day.

Why [24]7.ai

 

We work with cutting-edge technologies to increase productivity effectively. [24]7.ai is a people-centric workplace with highly motivating teams and an inclusive culture. Our training and developmental programs create a wide range of opportunities for career growth.

 

We value the information that our customers, clients and employees share with us. Hence, our strong Compliance and Risk policies protect and safeguard confidential information of the customers, clients and employees. Similarly, HR policies ensure a secure and comfortable work environment for our people.

We conduct regular interactions and welcome any feedback for us to constantly refine our policies as suits best for our people.

 

We like high-octane performers. We thus conduct regular training and development sessions to help the employees move ahead and grow in their careers. These sessions are well planned, executed and highly impactful.

Keeping the business context in mind, we have conceptualized and implemented a comprehensive integrated Talent Management Framework, which takes care of critical career passages in an employee’s life cycle. Post training, each participant goes through a three month long Learning Implementation process, to inculcate the learning on the job. The implementation and impact are evaluated by certified panelists.

There are role-based opportunities to build competency, at all levels. Apart from learning, the focus is on the application of the acquired learning on the job, to improve performance and also indoctrinate the required etiquette of our employees. We partner with various departments (Department Heads of the participants, HR, Organization Development team) to ensure smooth and effective training sessions.

 

VALUES:

We are proud to be a value-oriented and inclusive culture. We have five core values that we abide by:

  • Respect – It empowers. It establishes. It is the beginning of everything.
  • Transparency – It is the cornerstone that inspires trust and builds relations.
  • Ownership – Take pride in what you do. Own it. Enjoy the sense of belonging.
  • Teamwork – Individuals play the game. But the team beats the odds.
  • Results – It is the power of focus that determines outcomes.

DIVERSITY AND INCLUSION:

We have a Diversity and Inclusion program that specifically focuses on making our workplace feel comfortable for all. Our primary focus is to make differently-abled people and members of the LGBTQIA+ Community feel safe and secure in our workplaces. We set up regular interactions and discussions to talk about how we can work toward this cause in a more effective manner.

We also organize various events as a part of the Diversity and Inclusion program such as celebrating Pride Month/Day, setting up ‘All-Gender Restrooms’, etc.

CELEBRATE:

Our celebrations are filled with breath-taking live performances from our people, including the senior-most employees. We strongly believe that talent should be radiated and showcased unconditionally, due to which we organize regular talent events including dance, music, art, etc.

CORPORATE SOCIAL RESPONSIBILITY:

While we may be hard-headed business professionals, we are also soft-hearted humanitarians. The CSR team takes charge to help contribute to society in any way, shape or form, on behalf of the organization. We conduct various relief drives, funding for underprivileged groups, victimized groups, providing education for underprivileged children, blood donation camps, etc.

[24]7.ai Reviews

  • Featured Review

    "One Amongst The Best Companies You Can Find To Build Your Career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing in San Jose, CA (US)
    Former Employee - Product Marketing in San Jose, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at [24]7.ai full-time (More than a year)

    Pros

    My overall experience working at [24]7 has been very rewarding both in my career as well as in my personal learning. Some of the things I loved about [24]7 in my 2 years of service:
    1. Opportunities to learn from seniors, work
    2. The work culture and ethics (There's almost zero politics in office)
    3. Rewards, appreciation and recognition within teams
    4. Very friendly seniors and associates
    5. Office building is a great place to work and hangout

    Cons

    1. Pay scale can be better for Marketing Positions (Incentives)
    2. Should provide chances for juniors to pitch their ideas and thoughts
    3. Need to host more activities for employees

See All 1,022 Reviews

[24]7.ai Photos

[24]7.ai photo of: Front Facia
[24]7.ai photo of: 24/7
[24]7.ai photo of: iLabs Reception
[24]7.ai photo of: iLabs India
[24]7.ai photo of: iLabs India
[24]7.ai photo of: Office Floor
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[24]7.ai Interviews

Experience

Experience
52%
20%
28%

Getting an Interview

Getting an Interview
24%
18%
18%
14
11
10
5

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at [24]7.ai.

    Interview

    It was an easy interview, first they will take JAM session, and then the operations round where they will test your vocubalary, understanding of job ad your typing and the final is HR round.

    Interview Questions

    • They askede regarding Indian education system, and basic questions about BPO   Answer Question
See All 284 Interviews

[24]7.ai Awards & Accolades

  • America's Most Promising Companies, Forbes, 2013
  • Speech Technology Magazine Star Performers, 2012, Speech Technology Magazine, 2012
  • Speech Technology Magazine Star Performers, 2013, Speech Technology Magazine, 2013
  • Hosted Speech Applications in North America, 2011, Ovum Decision Matrix, 2011
  • Won the Best employer award, World HRD Congress, 2010, World HRD Congress, 2010
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