Mission: Our 12 goals are the markers which guide us on our sustainability journey:
1. No accidents.
2. No incidents.
3. No pollutions.
4. 100% of our customers very satisfied with our service.
5. Frontier performer in the ...
I have been working at Anglian Water full-time (More than 10 years)
Benefits package is still good compared to many organisations.
Opportunities for progression are good if you work hard and take the opportunities as they arise and are prepared to put yourself out and make some sacrifices, travel etc.
For me personally every where I have worked (over 28 years) has been like a second family and part of my life not just a job. I can honestly say even through the hard and stressful times I have loved it all. I have always received support from my managers and felt able to make decisions knowing they would support me even if the outcome wasn’t perfect.
Commitment to improving service to customers and wanting to the right thing even if we cant afford complete resolutions.
Importance of Wellbeing of staff.
Commitment to Safety.
All staff are able to say thank you or give a small financial reward to colleagues and peers for going above and beyond.
Not everyone has the same attitude to working for AW and believe the company owe them for the doing the job they are paid for.
Operational staff are relied on by the rest of the business to deliver customer service and don’t see that service is their job.
Some operational managers fail to take ownership and responsibility for customer service and their assets and look to someone else to blame and take the flack for them.
Being a heavily regulated business the service we are able to offer is held back due to financial constraints.
Reduction of pensions over the last 10 years was disappointing for longer serving employees, but pension is still good compared to other private businesses.
Advice to Management
We have done many good things over the years so please don’t let people feel they have failed when we receive a poor SIM score for reasons beyond our control such as wet weather incidents.
To improve on service long term we need to deliver day in day out whatever the weather. This needs more dedicated focus on resourcing to meet customer demand, seeing an end to using our customers as alerts to failures or overloading of our systems and an increased importance on externally flooding customers from our systems.
Make Today Great is a great programme but needs reinforcing with some operational managers who don’t seem to have got it.
I applied through a recruiter. The process took 5 weeks. I interviewed at Anglian Water.
Had arranged a Skype interview in Feb, 2 days before the interview they had informed me they preferred for it to be face to face. This was then postponed to the last week in March. I had flown back from China specifically for this interview and they did not get back to me for 3 weeks. When the finally did, a date was set. One day before the face to face interview they decided to cancel it with no reason or apology as to why. Terrible HR and unfortunately have nothing positive to say about the company
Leading Utilities of the World
Yesterday, at the Global Water Summit in Paris attended by Jean Spencer and Chris Hayton, we were inaugurated as a Leading Utility of the World.
The leading utilities of the world are a select group of 28 water utilities and membership is by invitation in recognition of achievement and innovation. We are the only water company in England and Wales that has been invited to join. Other water companies that are members are PUB in Singapore and South East Water in Australia.
This is great recognition of our position as leaders and a great achievement for Anglian Water!
For more information about Leading Utilities of the World, visit the link below:
We’re very excited to be up for the Staff Development Award, amongst others, at this year’s Utility Week awards. Staff development is hugely important to us, and we have put a lot of effort into our Transforming Our Leadership programme. We’ve also got a huge amount out of it.
Find out more about it in this blog from our Head of People Development Phil Brown