Working at Anglian Water | Glassdoor.co.in

Anglian Water Overview

Work here? Get a FREE Employer Account
Huntingdon, England (UK)
1001 to 5000 employees
1989
Company - Private
Utilities
Unknown / Non-Applicable
United Utilities, Thames Water
There are more than 4,000 of us here at Anglian Water and we’re putting water at the heart of a whole new way of living.

We supply water and water recycling services to more than six million domestic and business customers in the east of England ... Read more

Mission: Our 12 goals are the markers which guide us on our sustainability journey:

1. No accidents.
2. No incidents.
3. No pollutions.
4. 100% of our customers very satisfied with our service.
5. Frontier performer in the ... Read more

Anglian Water Reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Anglian Water Managing Director Peter Simpson
Peter Simpson
98 Ratings
  • "Operational Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Huntingdon, England (UK)
    Current Employee - Operations Manager in Huntingdon, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 10 years)

    Pros

    Benefits package is still good compared to many organisations.
    Opportunities for progression are good if you work hard and take the opportunities as they arise and are prepared to put yourself out and make some sacrifices, travel etc.
    For me personally every where I have worked (over 28 years) has been like a second family and part of my life not just a job. I can honestly say even through the hard and stressful times I have loved it all. I have always received support from my managers and felt able to make decisions knowing they would support me even if the outcome wasn’t perfect.
    Commitment to improving service to customers and wanting to the right thing even if we cant afford complete resolutions.
    Importance of Wellbeing of staff.
    Commitment to Safety.
    All staff are able to say thank you or give a small financial reward to colleagues and peers for going above and beyond.

    Cons

    Not everyone has the same attitude to working for AW and believe the company owe them for the doing the job they are paid for.
    Operational staff are relied on by the rest of the business to deliver customer service and don’t see that service is their job.
    Some operational managers fail to take ownership and responsibility for customer service and their assets and look to someone else to blame and take the flack for them.
    Being a heavily regulated business the service we are able to offer is held back due to financial constraints.
    Reduction of pensions over the last 10 years was disappointing for longer serving employees, but pension is still good compared to other private businesses.

    Advice to Management

    We have done many good things over the years so please don’t let people feel they have failed when we receive a poor SIM score for reasons beyond our control such as wet weather incidents.
    To improve on service long term we need to deliver day in day out whatever the weather. This needs more dedicated focus on resourcing to meet customer demand, seeing an end to using our customers as alerts to failures or overloading of our systems and an increased importance on externally flooding customers from our systems.
    Make Today Great is a great programme but needs reinforcing with some operational managers who don’t seem to have got it.

See All 121 Reviews

Anglian Water Photos

Anglian Water photo of: Rutland Water
Anglian Water photo of: Lincoln
Anglian Water photo of: Kayak Winners
Anglian Water photo of: Peter Simpson
Anglian Water photo of: Colour Run
Anglian Water photo of: Technicians
See All PhotosSee All

Anglian Water Interviews

Experience

Experience
57%
5%
38%

Getting an Interview

Getting an Interview
75%
15%
5%
5

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Internal Auditor Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied through a recruiter. The process took 5 weeks. I interviewed at Anglian Water.

    Interview

    Had arranged a Skype interview in Feb, 2 days before the interview they had informed me they preferred for it to be face to face. This was then postponed to the last week in March. I had flown back from China specifically for this interview and they did not get back to me for 3 weeks. When the finally did, a date was set. One day before the face to face interview they decided to cancel it with no reason or apology as to why. Terrible HR and unfortunately have nothing positive to say about the company

    Interview Questions

See All 21 Interviews

Anglian Water Awards & Accolades

  • Carbon Reduction Project of the Year, British Construction Industry Awards, 2017
  • Responsible Business of the Year, Business in the Community Responsible Business Awards, 2017
See More

Work at Anglian Water? Share Your Experiences

Anglian Water
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or