There’s a place here for every kind of brilliant.
Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own.
Saving someone’s day is a rewarding way to spend yours.
There are all kinds of ways to become part of Apple Support and Service, and each of them makes you part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat, or email — is another opportunity for us to enrich their experience. If you’d like to work from your own home, you could be our next Apple At Home Advisor. When people contact us for help, you’ll answer their questions as their friendly, human connection to Apple. We’ll train you to be the best, and you’ll get support from your team through video and chat tools.
Hardware: Impossible is our favorite starting point.
Our hardware engineers have created some tough acts to follow, and they continue to lead us to innovative breakthroughs. Because they’re driven not by what would be easy, but by what would be amazing.
Software: Turn the user experience into a human experience.
Apple engineers have always focused on one person when they build software — the person who will use it. Working with them, you’ll see why every Apple product and service feels intuitive and simple, and why every aspect of this group’s work is built around a respect for the customer’s needs.
Bring what you love to what you do.
Do you love music? Photography? Fitness? Games? Video? Whatever your passion, bring it. Because sharing what you love through Apple products sparks others to pursue their own passions. And that’s why we’re all here: to open up all kinds of potential for our customers — and you. As part of the Sales team, you’ll deliver great customer experiences, or you might work with the local business community, connecting entrepreneurs and professionals with the tools they need to build success. Or, working on the Support team, you could help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers’ technical issues. If you’re ready to be an Apple leader, you’ll help build diverse, highly collaborative teams, using our culture of open, honest feedback to actively develop each team member’s talent and skills.
Nice company to work with.
None that I can think of.
I applied online. The process took 2+ weeks. I interviewed at Apple (Mall) in September 2017.
I submitted my resume online and got an email inviting me to the first interview. I met with a manager named Bryan. He started by introducing himself and how long he's been with apple and some personal information to not make the interview so tense. He then asked us to introduce ourselves and say something about ourselves that wasn't on our resumes. After that, he passed out an Ipad. There were 7-10 stages on the iPad. He passed the iPad to us individually and we all selected a number 1 at a time, when you pick the number, a question comes up. You then answer the question. I was interviewing with 2 other people. Basic interview questions for the most part. Once you get to level 5 and up is where the questions get tricky. "Name a time where you helped someone in your business less fortunate than you." I sadly feel like I got all the hard questions. But afterwards he asked if we had any questions. I had been reading that it's a good idea to ask a question like, "What are the stores goals this year?" Or "What is something that you do daily that gives you a feeling of satisfaction." He then told us we would receive a call if we were selected to proceed with the next interview. I received a call about 10 minutes out of the mall. He set me up with another interview 2 days later. I met with the district manager and general manager of the location I was applying to. It was me and a woman. They asked us more specific questions about apple and why we chose apple, why we think they're successful, why the Genius Bar exists etc... they were very nice managers so it didn't feel very hard. They told us that we'd get a call in a few days with a job offer if they felt we would be a good fit for apple. I live in Texas and we were hit by hurricane Harvey the next few days. But a week later, The senior manager at this Apple Store gave me a call telling me that they would like to offer me the Genius position. And they asked how much I expected to get payed. Hint hint, from what I was told, they usually start off at 16