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BT Overview

London, England (UK)
10000+ employees
1846
Company - Public
Telecommunications Services
Unknown / Non-Applicable
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well ... Read more

Mission: Our purpose is to use the power of communications to make a better world. By bringing together the best networks and technology with the expertise of our people, we make connections and create new possibilities.

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BT – Why Work For Us?


We’ve been in India since 1987 and we set up our first customer relationship management office in New Delhi in 1995. Since then we’ve been taking big steps to grow our business.

Today, we serve over 200 customers across India.

You’ll be helping our corporate customers to improve their business reliability, become more globally competitive, and focus on their core customer business. We do this by providing virtual private network-based (VPN) services using technologies such as IP-based multi-protocol label switching (MPLS).

Our customer base cuts across a wide range of industries, including IT, IT enabled services (ITeS), banking and financial services, manufacturing and pharmaceuticals. Our customers in India include Infosys, Wipro, Tech Mahindra, Star TV, NDTV and Standard Chartered Bank.

In addition, we’re part of a virtual joint research initiative into next generation networks systems and services: the IU-ATC (India-UK Advanced Technology Centre). The aim is to support collaborative PhD, Post Doctorate projects, joint research programs, and the technology transfer between the UK and India.


It makes complete sense that our people reflect our customers. It helps us understand their individuality and give them the best possible products and service, so we’re always working to make sure we have a diverse team here who feel included and listened too. Plus, having people from all walks of life means hundreds of ideas coming together, helping us become even more creative and innovative. Just look at what our teams achieved with BT Sport! That’s just the tip of the iceberg for us and it’s entirely down to our people.

Our employee networks cover everything from gender equality and ethnicity through to LGBT+ and disability and they’re supported by our dedicated Diversity and Inclusivity team. They’re listened to by our Senior Leaders and are the ones who drive change both inside and outside of the business, with initiatives like the Working Forward campaign.

What’s more, we support them by partnering with the likes of the Business Disability Forum – where we hold a Silver award - and Employers for Carers, making the most of their expertise and holding ourselves up to high standards of working life for everyone here at BT.

But it’s our people who make the real difference. Two of our leaders appear in the Green Park Top 100 Influential BAME (Black, Asian and minority ethnicities) Business Leaders 2016 list. And women at all levels who have received Women of the Future, Everywoman in Technology and Rising Stars in Technology awards. We give all of our people the support they need to be able to shine and we are incredibly proud of the amazing things they achieve day in, day out.

A more flexible approach 

If you work for BT, we believe you should be able to enjoy the physical and mental benefits of a healthy work-life balance. Which is why we actively encourage flexible working.

By working in partnership with each other, thousands of our people have already established alternative working arrangements that are making our business more productive, cost effective and energised.

We fully understand that many people have talents and interests outside work. In achieving their desired work-life balance, most people discover not only renewed energy, but new enthusiasm and reward in their work and their other commitments.


A more rewarding place to be

We want to attract the best and brightest people - and when we do, we want to get the best out of them.

We believe that if you’re worth employing, you’re worth looking after. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience and qualifications.

As you grow and develop, your benefits and bonuses will grow with you. What shape they take all depends on what direction your career takes. (More detail about benefits applicable to you will be shared during the recruitment process). But from the outset, everyone who builds a career with us can expect to enjoy the following:

  • Membership of The BT Retirement Plan - a defined contribution scheme providing pension and life benefits 

  • Flexible working hours and the option to work remotely, where appropriate 

  • Share-related benefits, including sharesave and profit-sharing schemes (available periodically)

  • Discounts on some BT products and specially-negotiated prices on other items such as computer equipment, car products, healthcare and dental work, life assurance, holidays, hotel accommodation and financial planning

  • Interest-free annual season ticket loans

We’re part of the fabric of society. We bring people and places together, in extraordinary ways, creating the infrastructure that defines modern life.

We set up the world’s first communication network, broadcast the first television pictures and built the first programmable computer. Today, we’re fusing quantum physics with optical engineering, running ultrafast, ultra-secure systems that are transforming the way we talk, watch and learn. We don’t just make telecommunications. We’re inventors. We make things possible.

Our network underpins the lives of millions of people, in 198 countries. The products we design, build and operate really do have the potential to change the world. Our Tech Plus programme will show you how.

BT Reviews

3.6
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Approve of CEO
BT CEO Gavin Patterson
Gavin Patterson
242 Ratings
  • "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisory Associate in Gurgaon, Haryana
    Former Employee - Advisory Associate in Gurgaon, Haryana
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at BT full-time (Less than a year)

    Pros

    Good work culture, good paid salary. Trainers are helpful. Lot of new things to learn.

    Cons

    Management is not at all good.

    Advice to Management

    It is not good.

See All 2,683 Reviews

BT Photos

BT photo of: Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
BT photo of: Playing pool in Warrington Contact Centre
BT photo of: Office space in BTC
BT photo of: BT Contact Centre
BT photo of: Breakout area in BTC
BT photo of: Diwali celebrations in the office
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BT Interviews

Experience

Experience
59%
20%
21%

Getting an Interview

Getting an Interview
46%
21%
14%
9
5
3
2

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Agent Interview

    Anonymous Employee in Mumbai
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at BT (Mumbai) in June 2012.

    Interview

    it was a very smooth and coordinated process.

    the whole process got over in 6 hours

    Interview Questions

    Negotiation

    very comfortable

See All 676 Interviews

BT Awards & Accolades

  • The Times Top 100 Graduate Employers, The Times, 2016
  • Business Disability Forum Silver Award, Business Disability Forum, 2012
  • Level 2 Disability Confident Employer, DWP, 2016
  • Business in the Community Gender and Race Benchmark - Top 10 Private Companies, Business in the Community (BiTC), 2015
  • Top 100 Influential BAME Business Leaders, Green Park, 2016
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