Mission: To maintain the standards our clients expect, we’ve created the best working environment possible. We’re all part of an extraordinary culture that celebrates excellence, delivering the best for our clients, our business and our people.
I worked at Coutts & Co part-time (More than 10 years)
Staff really care about clients
A brand that has historically had a wow factor
Still some true Coutts areas where passion and values shine but these are diminishing
Great client base
Good digital offering
All smoke & mirrors - RBS through & through with Coutts colours on the outside and charging Coutts fees
Lots of self promotors and this behaviour is actively encouraged
Advice to Management
Make an effort to retain your long serving staff and reward them for their loyalty so they continue to lead the way in terms of brand values and client service, rather than let them leave and then try to teach new staff from scratch via a manual
I applied online. The process took 2+ months. I interviewed at Coutts & Co (London, England (UK)).
I had to fill out an application form, then has a few numerical and non verbal tests. Passing these you then get a strength based telephone interview followed by an assessment centre. I was told that only my score in the assessment centre would affect getting a place since I've already passed the other steps to get to the assessment centre so they don't count anymore.
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