Mission: To maintain the standards our clients expect, we’ve created the best working environment possible. We’re all part of an extraordinary culture that celebrates excellence, delivering the best for our clients, our business and our people.
I have been working at Coutts & Co full-time (More than 3 years)
Great culture, fantastic people and easy access to senior management team. Opportunity to get involved in wider bank projects.
Opportunities to move across the bank.
Ownership by RBS can hinder to get things done quickly.
Advice to Management
So your personality a little more with staff at the lower levels.
I applied online. The process took 1 day. I interviewed at Coutts & Co (City of Westminster, England (UK)) in April 2018.
Online Test with basic numeracy questions, followed by a video interview if you pass. Video interview asks why you want to join and for examples where you've helped customers in the past.
Upon acception, I was invited to assessment evening divided into 4 parts. An aptitude test, a role-play (where you answer the phone and deal with a client), face to face interview and something else (didn't get that far)
If you don't hit their benchmark after the aptitude test and the role-play they will let you go. If you pass the first two parts, you've pretty much got the job.
Advice: Once you're invited to the assessment, what you do on that day determines whether you get the job and nothing else. Everything you did before is ignored (CV included). So just listen well on the day and don't make mistakes. You don't need a banking or sales background.
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