Mission: To maintain the standards our clients expect, we’ve created the best working environment possible. We’re all part of an extraordinary culture that celebrates excellence, delivering the best for our clients, our business and our people.
I have been working at Coutts & Co full-time (More than 10 years)
Great people and interesting clients
RBS as parent, unnecessary micro management under the new structure, shocking pay reductions for assistants who are the backbone of the organisation but now feel demotivated and undervalued
Advice to Management
Reverse your decision to pay call centre staff aka Coutts24, who have little responsibility beyond passing a message onto frontline staff, the same as frontline assistants by drastically reducing the assistants salary bandings . Scrap the unnecessary STL role and realign assistant reporting to the team leader of the team they actually work for.
I applied through an employee referral. The process took 3 weeks. I interviewed at Coutts & Co (London, England (UK)) in August 2017.
One call, then an interview followed by another call. They didn't tell me anything about the project and role requirements, other than it was in a readiness team. I tried to find out about more in the conversation, but they constantly diverted back to me and asked (quite reasonable) questions about my CV. On the phone I got the feedback that based on my CV and what I said, my experience was highly relevant, but in the room it was very tough to find out what they were looking for.
I don't think I was the right candidate anyway, but I was taken aback by the lack of engagement and actual dialogue. They clearly were interested otherwise they wouldn't have asked for another call and I was one of two remaining candidates. When I got the call that they went for the other candidate I also didn't get feedback as the HR person had not been in the loop at all over the process. Strange experience.
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