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Coutts & Co Overview

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London, England (UK)
1001 to 5000 employees
1692
Subsidiary or Business Segment
Investment Banking & Asset Management
$10+ billion (USD) per year
Unknown
The UK private banking unit of the Royal Bank of Scotland, Coutts provides private and commercial banking services for well-heeled individuals and families, as well as corporations and charities. The venerable banking group, which in its more than 300 years of operation has ... Read more

Mission: To maintain the standards our clients expect, we’ve created the best working environment possible. We’re all part of an extraordinary culture that celebrates excellence, delivering the best for our clients, our business and our people.

Coutts & Co Reviews

3.3
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Recommend to a friend
Approve of CEO
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Peter Flavel
9 Ratings
  • Helpful (2)

    "Used to be an amazing place to work but it’s no longer Private Banking as we know it but retail, shame on RBS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in London, England (UK)
    Current Employee - Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coutts & Co full-time (More than 10 years)

    Pros

    Great people and interesting clients

    Cons

    RBS as parent, unnecessary micro management under the new structure, shocking pay reductions for assistants who are the backbone of the organisation but now feel demotivated and undervalued

    Advice to Management

    Reverse your decision to pay call centre staff aka Coutts24, who have little responsibility beyond passing a message onto frontline staff, the same as frontline assistants by drastically reducing the assistants salary bandings . Scrap the unnecessary STL role and realign assistant reporting to the team leader of the team they actually work for.

See All 102 Reviews

Coutts & Co Interviews

Experience

Experience
55%
33%
12%

Getting an Interview

Getting an Interview
55%
27%
9%
3
3
3

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Contractor Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Coutts & Co (London, England (UK)) in August 2017.

    Interview

    One call, then an interview followed by another call. They didn't tell me anything about the project and role requirements, other than it was in a readiness team. I tried to find out about more in the conversation, but they constantly diverted back to me and asked (quite reasonable) questions about my CV. On the phone I got the feedback that based on my CV and what I said, my experience was highly relevant, but in the room it was very tough to find out what they were looking for.

    I don't think I was the right candidate anyway, but I was taken aback by the lack of engagement and actual dialogue. They clearly were interested otherwise they wouldn't have asked for another call and I was one of two remaining candidates. When I got the call that they went for the other candidate I also didn't get feedback as the HR person had not been in the loop at all over the process. Strange experience.

    Interview Questions

    • Have you worked for difficult people before and how did you manage?   Answer Question
See All 33 Interviews

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