Working at Credit Acceptance |

Credit Acceptance Overview

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Southfield, MI (US)
1001 to 5000 employees
Company - Public (CACC)
₹50 to ₹100 billion (INR) per year


Our people and culture create a positive workplace that drives us to succeed. Working together as a team has resulted in many national workplace awards, including Fortune magazine’s annual “100 Best Companies to Work For” list for the past seven ... Read more

Mission: To create one of the world’s greatest financial services companies as measured by our shareholders, team members, dealers, and customers.

Credit Acceptance Reviews

  • Helpful (2)

    "MAM Beware! So many market splits leaves you with an extremely small dealer base."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MAM in Na-Duar
    Former Employee - MAM in Na-Duar
    Positive Outlook
    Disapproves of CEO

    I worked at Credit Acceptance full-time (More than 3 years)


    Good benefits and stable company


    Company has reduced sizes of markets so much it leaves you with little opportunity to grow as a MAM. The focus on the metrics over production is excessive to the point that they only manage via the crm. Extremely high turnover in sales. Be careful when you leave because you are on a non compete and they will come after you if you go to another finance company even if you live in a state where non competes are not legal, they will send threatening letters to scare you, your family and your new employer. Company will not hesitate to cost you your new job. They are ruthless when you leave and will bad mouth you every chance they get after you leave. The claim of being a great place to work is a farce as they constantly ask you to give good reviews on their surveys and if you give a bad one there are repercussions from your director.

    Advice to Management

    Let the MAMs work and grow their markets. If an employee leaves let them go in peace without trying to ruin their career opportunities.

See All 389 Reviews

Credit Acceptance Photos

Credit Acceptance photo of: Team Members celebrating the 40th anniversary in 2012
Credit Acceptance photo of: Happy New Year from Credit Acceptance
Credit Acceptance photo of: HQ Building
Credit Acceptance photo of: Front Lobby with company awards
Credit Acceptance photo of: March Madness Celebration
Credit Acceptance photo of: Dealer Service Center
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Credit Acceptance Interviews



Getting an Interview

Getting an Interview





    Market Area Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview


    I applied online. I interviewed at Credit Acceptance.


    The interview process took around 2 weeks. The process itself wasn't anything out of the ordinary but very thorough with detailed questions. The initial meeting was with the recruiter and you had to submit five references before you could move forward. If you passed the initial call, you then have a virtual meeting with the Director of Sales for the Region. I was lucky enough to have DOS & Recruiters, who had great communication skills until the point of no job offer. The final phase was a final 2-hour interview with the DOS and VP of Region. This included a presentation, interview, and a dealer role play. Unforntually for me, it seemed the VP of the Region wasn't too interested in my skillset, ( my skillset and experience far exceeded the requirements of the job ). ( I was left with no feedback) knew at that point his mind was made up. It seems past experience doesn't help or factor into their hiring process.

    Part of the job description says the preferred requirements: (Existing relationships with dealers in the defined territory.) I have/had relationships with over half of the active CAC dealers in the hiring territory for years. That also didn't seem to matter.
    Recommendations: Feedback to candidates would be great. Especially when a candidate has met all the boxes plus some. Your process is great and communication is great but not having an answer as to why the job wasn't offered to candidates who went through the whole process (over 2 weeks) and 5 references went out of their way to go to bat for you is a major flaw. Both the candidate and your team took time out of their days. It could just be a policy issue but it should be one that needs to be revamped. Any constructive criticism could help with their next opportunity or view of your company. Please look at past reviews, this seems to be a common problem that needs to be addressed.

    Interview Questions

    • Why are you interested in this role?   2 Answers
    • Independent Dealer Role Play Scenario   1 Answer
See All 140 Interviews

Company Updates

  • View and apply for our current open Insurance Specialist positions in the locations below. - Southfield, MI - Tampa, FL - Atlanta, GA

  • Click link to view and apply for our current open IT position below. - Manager, Application Analysis - Senior Application Security Analyst - Senior Cloud Security Engineer

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Credit Acceptance Awards & Accolades

  • 100 Best Companies to Work For, Fortune, 2020
  • National Best and Brightest Companies to Work For, Best and Brightest, 2019
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