FRONTSTEPS Overview

  • www.frontsteps.com
  • Denver, CO
  • 51 to 200 Employees
  • null
  • Company - Private
  • Real Estate
  • Unknown / Non-Applicable

CompetitorsUNKNOWN

FRONTSTEPS is the #1 software platform for HOAs, Builders, Security & Patrol Experts, Realtors, and Homeowners. FRONTSTEPS is a resident engagement platform powering communities to be safe, informed, and efficient. Our team is reimagining and transforming the way communities ...
Mission: To design and deliver technologies that simplify how people build, connect, operate and secure modern communities. Our Core Values: - Develop our people - Take Care of the Customer at All Times - Move with purpose and urgency - Be open, honest, and transparent - Innovate and ...

FRONTSTEPS Reviews

3.4
59%
Recommend to a Friend
68%
Approve of CEO
Jamie Clymer
Jamie Clymer
96 Ratings
4.0
Current Employee

"Great Workforce"

Jul 15, 2021 - Customer Service
Recommends
Neutral Outlook
Approves of CEO

Pros

Support teams care about creating a positive interaction for the customer, many times going above and beyond in order to help. Managers care about internal growth and development, and assists in

Cons

Do not get much interaction from executives.
See All 117 Reviews

Diversity & Inclusion at FRONTSTEPS

3.3
(32 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from FRONTSTEPS Reviews and are not edited or altered.

Does there seem to be diversity at FRONTSTEPS?

...The company is lacking in diversity, but I believe they are working on that goal....Read More

Read 1 more responses

FRONTSTEPS Photos

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FRONTSTEPS Interviews

Experience
Positive41%
Negative47%
Neutral12%
Getting an Interview
Applied online65%
Recruiter18%
Employee Referral12%
Difficulty
2.8
Average
HardAverageEasy

  1. Senior Manager - Customer Success Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Difficult Interview
    Application

    I applied through a recruiter. I interviewed at FRONTSTEPS (Denver, CO) in Oct 2020

    Interview

    I connected with FRONTSTEPS via a recruiter for the open Manager, Customer Role in October of 2020. After a very thorough phone interview with the recruiter I moved on to a Zoom interview with the hiring manager (COO). The COO interview was conversational and focused on the discipline of Customer Success. The interviewer was transparent as to the current state of customer success at FRONTSTEPS and the reasons a Manager, Customer Success was needed within the organization.
    Following the initial interview, I was hosted for a second round of Zoom interviews with the executive team. I met with each executive individually and each shared their view of FRONTSTEPS, the future, and how Customer Success fits into the roadmap. Bottomline, I was impressed with the synergy and consistency of the messages delivered by each executive during these interviews.
    The process concluded with an offer and reference checks.
    Interview

    What quality do you look for in recruiting a CSM?

    1 Answers

See All 17 interviews

Company Updates

March 4, 2021
KEY NOT FOUND: company-updates.categories.culture
Our Company Values: FRONTSTEPS core values represent our organization’s deeply held beliefs, our highest priorities, and fundamental driving forces. These guiding values capture the essence of who we are, what we stand for, and drive our daily interactions with each other and our customers. They are: Develop Our People; Take Care of the Customer at all Times; Move with Purpose and Urgency; Be Open, Honest, and Transparent; Innovate and Fail Forward; Be Courageous. We believe our core values not only guide our internal and external business operations, but also have the power to define who we are as people. Here at FRONTSTEPS, we want to acknowledge our humanity and surround ourselves with good people.
March 4, 2021
KEY NOT FOUND: company-updates.categories.company-news
We officially launched our Corporate Social Responsibility program this year! FRONTSTEPS Gives is an extension of our vision to communities and people who don’t have access to our products. By supporting these partner charities, we are reimagining and transforming the way communities (particularly diverse communities) live, engage and prosper. As a company we are committed to responding to the social issues facing our nation and world. Check out the non-profits we're fund raising for this year by copying the URL below into your search bar! https://frontsteps.americascharities.stratuslive.com/Media/FRONTSTEPS/PDFs/FRONTSTEPS_Featured Nonprofits_2021 Campaign.1.4.21.pdf

FRONTSTEPS Awards & Accolades

  • 100 Best Places to Work in Colorado 2021Builtin Colorado2021
  • 100 Best Places to Work in Colorado 2020Built in Colorado2020

FRONTSTEPS FAQ

(34 Questions)

All answers shown come directly from FRONTSTEPS Reviews and are not edited or altered.

See questions about:

Does FRONTSTEPS offer unlimited holiday?

...In other words, the same managers who approved the PTO, were the same managers reprimanding their team members for taking the time off....

July 14, 2020

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