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Geek Squad Overview

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Minneapolis, MN (US)
10000+ employees
2002
Subsidiary or Business Segment
IT Services
₹10 to ₹50 billion (INR) per year
Unknown
The Geek Squad isn't timid about playing the nerd card. A business unit of consumer electronics retailer Best Buy, it provides consumers with technical and on-site technical support services for computers and electronics. Customers can also bring their ... Read more

Geek Squad Reviews

  • "Easy to manage, simple work, dealing with customer issues almost the whole time, usually by yourself."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultation Agent in Laredo, TX (US)
    Former Employee - Consultation Agent in Laredo, TX (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Geek Squad part-time (More than 3 years)

    Pros

    Managers are usually not breathing down your neck.
    Easy work
    A lot of free time
    Offers nice bonuses
    Learn about psychology in order to deescalate situations

    Cons

    standing the whole shift, so your feet may get tired
    boring work
    sometimes customers will cuss at you and show no respect
    often told to help in the sales floor

See All 1,406 Reviews

Geek Squad Photos

Geek Squad photo of: Geek Squad dream precinct
Geek Squad photo of: “Working”
Geek Squad photo of: front desk
Geek Squad photo of: front desk
Geek Squad photo of: Double Agent Car
Geek Squad photo of: Another day, another energy drink
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Geek Squad Interviews

Experience

Experience
71%
18%
11%

Getting an Interview

Getting an Interview
78%
13%
6%
3
0
0

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (6)  

    Agent Interview

    Anonymous Employee in Oklahoma City, OK (US)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Geek Squad (Oklahoma City, OK (US)) in September 2015.

    Interview

    There was a two-step interview process. First was done by the GM and the second was done by the lead of Geek Squad. They call you when they are ready to offer an interview and schedule over the phone. After the first interview, they'll call you back for a second if they are interested. Standard operating procedure.

    Interview Questions

    • Describe a time when you had to deal with an angry customer. How did you handle the situation?   2 Answers
See All 235 Interviews

Geek Squad Awards & Accolades

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