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Help Scout

Engaged Employer

Help Scout

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Help Scout Overview

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  • Boston, United States
  • 51 to 200 Employees
  • 2011
  • Company - Private
  • Software Development
  • Unknown / Non-Applicable


Help Scout is made by roughly 150 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 12,000 companies use Help Scout on a ...
Mission: Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.

Help Scout Reviews

Help Scout27
Recommend to a Friend
Approve of CEO
Nick Francis
Nick Francis
18 Ratings
Current Employee, more than 3 years

"Great place to work, nice flexibility, company that cares"

8 Mar 2023 - Senior Mobile Engineer in Charlotte, NC
Positive Outlook
Approves of CEO


Through the storm of 2020 and beyond I had a coach who really cared about me and my family's well-being. Who empathized with the struggle, and never made me feel like the amount of death and mental


Not a lot of diversity in leadership. Seems every time we have a BIPOC leader (beyond middle management) they leave, and their exit was always "planned from the beginning".
See All 29 Reviews

Diversity and Inclusion at Help Scout

(12 reviews)

Diversity programmes & Initiatives

Help Scout is committed to building a diverse and inclusive team across many aspects of identity. We care about this because it's the right thing to do, and it's an added bonus that research shows that working with diverse teams makes us all smarter and leads to more successful businesses.

Check out our .css-1h8fl5g{width:100%;height:60px;position:absolute;bottom:0px;background:linear-gradient(to bottom,rgba(255,255,255,0) 0%,rgba(255,255,255,1) 90%);}

Diversity and Inclusion FAQs

All answers shown come directly from Help Scout Reviews and are not edited or altered.

Does there seem to be diversity at Help Scout?

...Not a lot of diversity in leadership....Read More

Help Scout Photos

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Help Scout Interviews

Getting an Interview
Applied online72%
Employee Referral7%

  1. Senior Brand Designer Interview

    Anonymous Employee in Australia
    No Offer
    Positive Experience
    Average Interview

    I applied online. The process took 4 weeks. I interviewed at Help Scout (Australia) in Sept 2022


    Positive interview with the head of brand. She was very kind and asked some decent questions, specific to the role. I felt a good rapport with the hiring manager who acknowledged I had enough experience for the role.

    I was disappointed to be deemed over-qualified for the position, and would have figured the company of its size would have seen value to find a place for an employee with lots to offer.

    The recruiting manager was also good, however the process was lengthy and drawn out, and I had to chase a response. This was during the heated hiring period of 2022.

    Best question was something like: “What’s one thing you would change about our brand”

    Answer Question

See All 49 interviews

Help Scout Awards & Accolades

  • Top Company CulturesEntrepreneur Magazine2015

Help Scout FAQ

(18 Questions)

All answers shown come directly from Help Scout Reviews and are not edited or altered.

See questions about:

Does Help Scout offer unlimited holiday?

...Work/Life balance is also great and employee's time is respected.💯...

8 October 2021

Read more

People Also Ask about Help Scout

Employees rate Help Scout 4.6 out of 5 stars based on 27 anonymous reviews on Glassdoor.

To get a job at Help Scout, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Help Scout and prepare for tough questions.

Overall, 91% of employees would recommend working at Help Scout to a friend. This is based on 27 anonymously submitted reviews on Glassdoor.

53% of job seekers rate their interview experience at Help Scout as positive. Candidates give an average difficulty score of 2.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Help Scout.

91% of employees think that Help Scout has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

Work at Help Scout? Share Your Experiences

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Glassdoor gives you an inside look at what it's like to work at Help Scout, including salaries, reviews, office photos, and more. This is the Help Scout company profile. All content is posted anonymously by employees working at Help Scout.