Help Scout Overview
Work Here? Claim your Free Employer Profile- www.helpscout.com
- Boston, United States
- 51 to 200 Employees
- 2011
- Company - Private
- Software Development
- Unknown / Non-Applicable
Competitors: Unknown
Help Scout Reviews
"Great place to work, nice flexibility, company that cares"
Pros
Through the storm of 2020 and beyond I had a coach who really cared about me and my family's well-being. Who empathized with the struggle, and never made me feel like the amount of death and mentalCons
Not a lot of diversity in leadership. Seems every time we have a BIPOC leader (beyond middle management) they leave, and their exit was always "planned from the beginning".Diversity and Inclusion at Help Scout
Diversity programmes & Initiatives
Help Scout is committed to building a diverse and inclusive team across many aspects of identity. We care about this because it's the right thing to do, and it's an added bonus that research shows that working with diverse teams makes us all smarter and leads to more successful businesses.
Diversity and Inclusion FAQs
All answers shown come directly from Help Scout Reviews and are not edited or altered.
Does there seem to be diversity at Help Scout?
...Not a lot of diversity in leadership....Read More
Help Scout Interviews
Senior Brand Designer Interview
Anonymous Employee in AustraliaNo OfferPositive ExperienceAverage InterviewApplicationI applied online. The process took 4 weeks. I interviewed at Help Scout (Australia) in Sept 2022
Interview
Positive interview with the head of brand. She was very kind and asked some decent questions, specific to the role. I felt a good rapport with the hiring manager who acknowledged I had enough experience for the role.
I was disappointed to be deemed over-qualified for the position, and would have figured the company of its size would have seen value to find a place for an employee with lots to offer.
The recruiting manager was also good, however the process was lengthy and drawn out, and I had to chase a response. This was during the heated hiring period of 2022.InterviewBest question was something like: “What’s one thing you would change about our brand”
Answer Question
See All 49 interviews
Help Scout Awards & Accolades
- Top Company Cultures, Entrepreneur Magazine, 2015
Help Scout FAQ
(18 Questions)
All answers shown come directly from Help Scout Reviews and are not edited or altered.
Does Help Scout offer unlimited holiday?
...Work/Life balance is also great and employee's time is respected.💯...
8 October 2021
People Also Ask about Help Scout
Employees rate Help Scout 4.6 out of 5 stars based on 27 anonymous reviews on Glassdoor.
To get a job at Help Scout, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Help Scout and prepare for tough questions.
Overall, 91% of employees would recommend working at Help Scout to a friend. This is based on 27 anonymously submitted reviews on Glassdoor.
53% of job seekers rate their interview experience at Help Scout as positive. Candidates give an average difficulty score of 2.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Help Scout.
91% of employees think that Help Scout has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.
Work at Help Scout? Share Your Experiences
