Working at PetSmart |

PetSmart Overview

Phoenix, AZ (US)
10000+ employees
Company - Private
Pet & Pet Supplies Stores
₹500+ billion (INR) per year
Petco, Walmart, Target
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be ... Read more

Mission: Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives.

PetSmart Reviews

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PetSmart CEO J.K. Symancyk
J.K. Symancyk
75 Ratings
  • Helpful (1)

    "Part time hourly cashier"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Cashier in Chennai
    Current Employee - Part Time Cashier in Chennai
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart (More than a year)


    If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.


    It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.

    Advice to Management

    The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.

See All 3,957 Reviews

PetSmart Photos

PetSmart photo of: Outside a typical Petsmart, located in Secaucus, New Jersey. (Photo copyright Nightscream)
PetSmart photo of: Puppy Love
PetSmart photo of: Grooming
PetSmart photo of: Life at PetSmart
PetSmart photo of: Play Time
PetSmart photo of: Life at PetSmart
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PetSmart Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Pet Products Associate Interview

    Anonymous Employee in Christiansburg, VA (US)
    Accepted Offer
    Positive Experience
    Easy Interview


    I interviewed at PetSmart (Christiansburg, VA (US)) in May 2011.


    First, you apply online and if there are any openings and they are interested, you get a call from the hiring manager. This is usually the store manager and their call happens anywhere from days to weeks after applying. The call is to set up a face to face interview with the store manager and most likely your department head. After the interview is the drug test and background check then training.

    Interview Questions

    • Basic "what would you do if..." questions.   1 Answer
See All 1,078 Interviews

PetSmart Awards & Accolades

  • Best Places to Work for Lesbian, Gay, Bisexual and Transgender Queer (LGBTQ) Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2018

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