Mission: Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives.
I have been working at PetSmart (More than a year)
If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.
It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.
Advice to Management
The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.
I interviewed at PetSmart (Christiansburg, VA (US)) in May 2011.
First, you apply online and if there are any openings and they are interested, you get a call from the hiring manager. This is usually the store manager and their call happens anywhere from days to weeks after applying. The call is to set up a face to face interview with the store manager and most likely your department head. After the interview is the drug test and background check then training.
Pride parade in Palm Springs we had associates from all our desert valley stores join us! LifeAtPetSmart is all about unconditional love.
Over the weekend our corporate communications team represented PetSmart Charities at the Girl Scouts of the USA Badge Dash! This event allows adults to experience what Girl Scouting offers girls: a safe space to build their courage, confidence, and character to make the world a better place. Lifeatpetsmart