Shell Energy Retail Overview

  • www.shellenergy.co.uk/about-us
  • Coventry, United Kingdom
  • 1001 to 5000 Employees
  • 2004
  • Subsidiary or Business Segment
  • Energy
  • $500 million to $1 billion (USD)

We’re ambitious with a pace to match, and, as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before. We foster a culture of continuous improvement. Accountability matters, which means enabling transformation ...
Mission: At Shell Energy, we believe that home energy matters. Our home energy business was born out of Shell’s acquisition of First Utility in 2018. As an original challenger to the big energy suppliers, First Utility had a heritage of supplying great value energy and broadband to ...

Company Updates

June 15, 2021
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Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Pride month is a time for us to reflect on the progress we’ve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewall’s Global Diversity Champions network. Being part of this network, we’ve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group — a group that fights against discrimination and violence against the LGBTQ+ community. We wish all our colleagues and customers a happy Pride. #Pridemonth #Acceptancewithoutexception
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May 21, 2021
KEY NOT FOUND: company-updates.categories.culture
Today at Shell Energy Retail we’re hosting our first Diversity and Inclusion Day. We’re celebrating our diverse talent, histories and perspectives, welcoming stories from colleagues and our inspirational guest speakers. “It’s no coincidence that we’re holding our first Diversity and Inclusion Day today, as it’s also World Day for Cultural Diversity. The day is an opportunity to deepen our understanding of the values of a truly diverse and inclusive culture. It’s about how we enable regular, honest and sometimes difficult conversations, at every level of the business – so that everyone feels comfortable talking about differences and showing up as their true self. I want to thank our Diversity and Inclusion Network for helping us craft our Exec-sponsored Commitments and for their dedication in bringing this day to life. It’s right that we enable everyone to be the very best they can be, it enriches us all.” John Wrighthouse, Chief People Officer #Diversityandinclusion #worlddayforculturaldiversity
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Shell Energy Retail Reviews

4.2
79%
Recommend to a Friend
92%
Approve of CEO
Ed Kamm
Ed Kamm
33 Ratings
5.0
Current Employee

"Good company"

Jan 19, 2021 - SSE in Bangalore
Recommends
Positive Outlook
Approves of CEO

Pros

Good work life balance, pay master

Cons

None cons as of now
See All 397 Reviews

Diversity & Inclusion at Shell Energy Retail

4.1
(87 reviews)

Diversity Programs & Initiatives

We want Shell Energy Retail to be a truly great place to work  - a place where we bring our skills, experience, personalities and differences to create a safe workplace of which we are proud and where our customers love doing business. To this aim we’re adding another - to be one of th

Diversity & Inclusion FAQs

All answers shown come directly from Shell Energy Retail Reviews and are not edited or altered.

Does there seem to be diversity at Shell Energy Retail?

...There is a genuine, and evident, commitment to diversity, and this isn't a one...Read More

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Shell Energy Retail Photos

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Shell Energy Retail Interviews

Experience
Positive68%
Negative24%
Neutral8%
Getting an Interview
Applied online75%
Employee Referral13%
Recruitment Agency8%
Difficulty
2.8
Average
HardAverageEasy

  1. Customer Service Advisor Interview

    Anonymous Employee in Coventry, England, England
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied online. The process took 3 days. I interviewed at Shell Energy Retail (Coventry, England, England) in Jul 2021

    Interview

    Started with an email inviting me to a telephone interview. She then asked me the usual questions like ‘tell me a time when you gave excellent customer service’ etc . then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into ‘most likely to use’ and ‘least likely to use’ and the last part was the role play. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. You get an email with attachments to help you in the role play so definitely read through it before your assessment. All assessors were lovely and made me feel so relaxed and calm. Really put you at ease as it can be quite daunting. The time flew by.
    Interview

    Tell me a time where you were under pressure and how did you move forward?

    Answer Question

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Shell Energy Retail Awards & Accolades

  • Glassdoor Best Places to Work 2021Glassdoor Employees Choice Award2021
  • GLP Training - Apprenticeship Employer of the Year 2020GLP Training2020
  • Good Housekeeping Reader RecommendedGood Housekeeping2020
  • Resolver Recognised 2020Resolver2020
  • 100 Best Companies to Work ForGlassdoor Employees Choice Award2019

Popular Careers with Shell Energy Retail Job Seekers

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Shell Energy Retail FAQ

(44 Questions)

All answers shown come directly from Shell Energy Retail Reviews and are not edited or altered.

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Does Shell Energy Retail offer massages?

...free coffee, tea and milk in the office...

December 22, 2019

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