Shell Energy Retail Overview

  • www.shellenergy.co.uk/about-us
  • Coventry, United Kingdom
  • 1001 to 5000 Employees
  • 2004
  • Subsidiary or Business Segment
  • Energy
  • $500 million to $1 billion (USD)

Company Updates

October 11, 2021
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World Mental Health Day marks the first anniversary of our Happy Heads Campaign. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. This year we’re dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. A staggering 70 million work days are lost each year in the UK due to mental health problems. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. We Care is one of our core values underpinning our wellbeing focus. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. #WMHD #DoOneThing
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June 15, 2021
KEY NOT FOUND: company-updates.categories.culture
Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Pride month is a time for us to reflect on the progress we’ve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewall’s Global Diversity Champions network. Being part of this network, we’ve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group — a group that fights against discrimination and violence against the LGBTQ+ community. We wish all our colleagues and customers a happy Pride. #Pridemonth #Acceptancewithoutexception
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Shell Energy Retail Reviews

3.9
71%
Recommend to a Friend
79%
Approve of CEO
Ed Kamm
Ed Kamm
38 Ratings
5.0
Current Employee

"Excellent HR Team"

Nov 25, 2021 - Reward Project Manager in Milton Keynes, England
Recommends
Positive Outlook
Approves of CEO

Pros

True and honest to their employees and good work & life balance. Lots of help and support available to employees when needed and lots of development opportunities available. They truly care about

Cons

Lots of recent changes in the energy market means a lot of instability and doubt amongst employees which is expected but nothing major.
See All 370 Reviews

Diversity & Inclusion at Shell Energy Retail

4.0
(90 reviews)

Diversity Programs & Initiatives

We want Shell Energy Retail to be a truly great place to work  - a place where we bring our skills, experience, personalities and differences to create a safe workplace of which we are proud and where our customers love doing business. To this aim we’re adding another - to be one of th

Diversity & Inclusion FAQs

All answers shown come directly from Shell Energy Retail Reviews and are not edited or altered.

Does there seem to be diversity at Shell Energy Retail?

...There is a genuine, and evident, commitment to diversity, and this isn't a one...Read More

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Shell Energy Retail Photos

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Shell Energy Retail Interviews

Experience
Positive69%
Negative24%
Neutral8%
Getting an Interview
Applied online76%
Employee Referral12%
Recruitment Agency8%
Difficulty
2.8
Average
HardAverageEasy

  1. Customer Service Advisor Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied online. The process took 3 days. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021

    Interview

    Started with an email inviting me to a telephone interview. She then asked me the usual questions like ‘tell me a time when you gave excellent customer service’ etc . then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into ‘most likely to use’ and ‘least likely to use’ and the last part was the role play. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. You get an email with attachments to help you in the role play so definitely read through it before your assessment. All assessors were lovely and made me feel so relaxed and calm. Really put you at ease as it can be quite daunting. The time flew by.
    Interview

    Tell me a time where you were under pressure and how did you move forward?

    Answer Question

See All 51 interviews

Shell Energy Retail Awards & Accolades

  • Glassdoor Best Places to Work 2021Glassdoor Employees Choice Award2021
  • GLP Training - Apprenticeship Employer of the Year 2020GLP Training2020
  • Good Housekeeping Reader RecommendedGood Housekeeping2020
  • Resolver Recognised 2020Resolver2020
  • 100 Best Companies to Work ForGlassdoor Employees Choice Award2019

Popular Careers with Shell Energy Retail Job Seekers

JobsSalariesInterviews

Shell Energy Retail FAQ

(44 Questions)

All answers shown come directly from Shell Energy Retail Reviews and are not edited or altered.

See questions about:

Does Shell Energy Retail offer massages?

...free coffee, tea and milk in the office...

December 22, 2019

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