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Thorntons (UK) Overview

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Alfreton, England (UK)
1001 to 5000 employees
1911
Company - Private
Food & Beverage Manufacturing
$100 to $500 million (USD) per year
Lindt & Sprüngli, Hotel Chocolat, Green & Black's
CREATING QUALITY CHOCOLATE GIFTS FOR OVER 100 YEARS
Our delicious treats have been delighting customers for over 100 years. Today Thorntons is a £220m+ turnover company and our products can be found across a multi-channel network comprising shops, franchises ... Read more

Thorntons (UK) Reviews

2.5
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Barry Bloomer
16 Ratings
  • "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Thorntons (UK) part-time

    Pros

    Opportunity to build a relationship with regular customers

    25% discount

    Sales Assistants were all lovely - when I first started, I built up good relationships with other staff members, who nearly all moved on before I did.

    Cons

    Since being bought by Ferrero, the ethics of the place have changed a lot - more focus on ticking boxes and identikit shops than customer service or staff satisfaction.

    Lack of communication - often would be told to do something by one member of staff, only to be told by another to do it a different way, sometimes within the same day. We would often get last-minute communications from Head Office about changeovers, or offers, which was very stressful.

    Incentives have gone out the window - every so often there's a halfhearted attempt, and then they are forgotten. Very low morale.

    Favouritism - if you are liked you are adored, if it comes around to being your turn to be disliked, you are barely spoken to. I saw this with a few different members of staff, including myself.

    Senior sales and management were on pennies more than I was as a Sales Assistant, which is incredibly unfair.

    Advice to Management

    Have a little more interest in the shops that are not the "flagships" down south.

    Work hard on giving the staff room to breathe, and reward positive behaviour. My store was the top of my region over Easter, and we got no recognition for it.

See All 66 Reviews

Thorntons (UK) Photos

Thorntons (UK) photo of: Our new look stores
Thorntons (UK) photo of: Chocolate Kabin Event
Thorntons (UK) photo of: Largest Chocolate Box for our Centenary Year
Thorntons (UK) photo of: Cafe Thorntons Charity Event
Thorntons (UK) photo of: Thorntons Factory at Belper
Thorntons (UK) photo of: Tea and Cake trolley raising money for Smile Train
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Thorntons (UK) Interviews

Experience

Experience
85%
15%
0%

Getting an Interview

Getting an Interview
46%
38%
8%
8

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Christmas Tep Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Thorntons (UK).

    Interview

    Really nice group interview process, employees were friendly and encouraging. They gave us some group tasks to do for example 2 truths 1 lie. I was called a few days later to confirm that I had the job and started a week after. All in all a positive experience.

    Interview Questions

    • Pick a product that you would give to a customer matching the description given. E.g A girls birthday party.   Answer Question
See All 13 Interviews

Thorntons (UK) Awards & Accolades

  • Young Talent of the Year, Food Manufacturing Excellence Awards, 2014

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