Working at Trouva | Glassdoor.co.in

Trouva Overview

London, England (UK)
1 to 50 employees
Unknown
Company - Private
Unknown
Unknown / Non-Applicable per year
Unknown

Trouva Reviews

2.6
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  • Helpful (2)

    "Awesome idea for a company, terrible job"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Executive in London, England (UK)
    Former Employee - Operations Executive in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Trouva full-time (Less than a year)

    Pros

    The company has a great idea and certainly its nice giving independent shops an online platform.

    Cons

    I've thankfully moved on from customer service roles now. Many boutiques were rude to deal with even though we were helping them.

    Saw someone get dismissed even thkugh they wre very nice and very good at their job. Should have received a warning. Thankfully that person is very young and has a bright future ahead of them.

    This role is very junior. More for graduates. I saw about five people leave in the same role in the first month of work. This didn't make feel good and knew something was up. I came to learn why very quickly.

    Advice to Management

    Grow the customer service team a lot more. It's vital to your success as a business. There's no point bragging in having 800 boutiques and only 8 customer service reps to deal with all of these boutiques as well as the customers.

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Trouva Interviews

Experience

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  1. Helpful (2)  

    Bus Dev/Account Management Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Trouva (London, England (UK)) in April 2018.

    Interview

    First phone call with HR to get to know one another. Next telephone interview was with the line Manager. After that, they flew me to London to meet the team and talk to a variety of Managers (including both Founders). They were really transparent about the job and what was expected of me and even though I romanticized a few things, they were quite direct in what it's going to look like which was great.

    Interview Questions

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Trouva Awards & Accolades

  • Hottest Retail/E-Commerce Startup (European Tech Startup Awards), The Europas Awards, 2017
  • Member, Tech City UK’s Upscale programme, 2018
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