Working at Viator | Glassdoor.co.in

Viator Overview

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San Francisco, CA (US)
201 to 500 employees
TripAdvisor
1995
Company - Public
Travel Agencies
Unknown / Non-Applicable
The Zappos Family, Facebook, Google
Our team of travel insiders is obsessed with finding the best things to do everywhere we travel. And we are proud to say after 20 experience-packed years, we are the world leader, and as of 2014, a part of TripAdvisor, helping millions of travelers plan the perfect trip. A ... Read more

Mission: Our team of travel insiders is obsessed with finding the best things to do everywhere we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveler. And we are proud to say that after ... Read more

Viator Reviews

2.7
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Viator President, Attractions and Vacation Rentals, TripAdvisor Dermot Halpin
Dermot Halpin
41 Ratings
  • Helpful (1)

    "If they aren't affected, they do not care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Las Vegas, NV (US)
    Current Employee - Customer Service in Las Vegas, NV (US)
    Negative Outlook
    No opinion of CEO

    I have been working at Viator full-time (More than 3 years)

    Pros

    Benefits, location, perks and comps

    Cons

    Low staff (agents and leads), mediocre training, terrible shifts, disconnected management, excessive work responsibilities without additional pay, unrealistic expectations

    Advice to Management

    Listen to your employees and make changes that benefit them, not yourselves. It is the employees who run the company, as they are the ones putting in the physical work. Take advice from the ones who actually work the system and complete the processes before making unnecessary changes or changes that will negatively affect the work environment and atmosphere. Never have I worked for a company that did not take into consideration that people's lives change, and the need for new shifts would benefit the business and the employees. 3+ years and NEVER had a shift bid? What other company does that?! Happy employees make happy customers, which makes the company more money. People don't leave jobs that put their interests and needs first. The attendance policy has been made to attack everyone, and not the ones who abuse it. Why wait a year for occurrences to go away? People are afraid to stay home when they are sick because they might get fired. Allow agents to takeover shifts left behind and stop giving them to new agents. Find out why so many agents are quitting and why you are firing so many; there is no one here anymore, especially during nights and weekends. There is no support from the leads, and the two great leads you have are being ran into the ground. If management is not affected by having to work past 6 pm anytime during the week, they do not care about the agents who do or about the fact that they have no personal life. It's really sad because the office has so much potential, but has drastically went down in the course of a year. If you want agents to do better, you need to make them feel appreciated.

See All 135 Reviews

Viator Photos

Viator photo of: Viator Team
Viator photo of: SF Crew on Voting Day 2016
Viator photo of: Staff Outing
Viator photo of: Sydney Team Building Event
Viator photo of: Trip Advisor and Viator acquisition
Viator photo of: Ribbon Cutting Celebration
See All PhotosSee All

Viator Interviews

Experience

Experience
68%
8%
24%

Getting an Interview

Getting an Interview
28%
24%
20%
12
12
4

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Software Developer Interview

    Anonymous Interview Candidate in New Delhi
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Viator (New Delhi) in January 2016.

    Interview

    was a great experience and I learned so much about it. wow it was so amazing, such a great software and will be honored to work here behind a lovely computer.

    Interview Questions

    • what are your goals in life?   1 Answer
See All 25 Interviews

Viator Awards & Accolades

  • Official Honoree, Webby Awards, 2013
  • Top Site for Booking Tours, BBC.com, 2013
See More

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