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Zendesk Overview

San Francisco, CA (US)
1001 to 5000 employees
2007
Company - Public (ZEN)
Enterprise Software & Network Solutions
₹10 to ₹50 billion (INR) per year
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on ... Read more

Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

Zendesk – Why Work With Us?


Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.

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Today we're different, but still the same

Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.


Keeping it "beautifully simple"

To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.


The fastest path to better communication

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps

you get straight to what matters most — better customer service and more meaningful conversations.

Create one beautiful destination for all your customer
self-service needs

Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

 

Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.

Zendesk Reviews

  • Featured Review

    "Best Company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Architect in Bengaluru
    Current Employee - Technical Architect in Bengaluru
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Work, Culture, People, Work-Life balance, Perks and Facilities

    Cons

    Couldn't think of anything now

See All 543 Reviews

Zendesk Photos

Zendesk photo of: Our new office space
Zendesk photo of: Our people.
Zendesk photo of: Office life in Copenhagen.
Zendesk photo of: Alice in Wonderland themed Holiday Party!
Zendesk photo of: Our people.
Zendesk photo of: Our Office Space
See All PhotosSee All

Zendesk Interviews

Experience

Experience
50%
14%
36%

Getting an Interview

Getting an Interview
57%
20%
15%
3
2
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (3)  

    Software Engineer Interview

    Anonymous Employee in Melbourne (Australia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Zendesk (Melbourne (Australia)) in June 2019.

    Interview

    First I applied around mid May, 7 days later I got invited to their office for introduction to Zendesk and explanation about coding challenge. after that I received the coding challenge which was pretty interesting and I had around 7 days to complete. I got invited to in person interview 2 weeks after submitting the coding challenge. Interview was made up 2 parts, cultural interview and technical which we went through my coding challenge.

See All 353 Interviews

Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
See More

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