[24]7.ai Reviews | Glassdoor.co.in

[24]7.ai Reviews

Updated 18 January 2019
366 reviews

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India - All Cities

3.7
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[24]7.ai CEO P.V. Kannan
P.V. Kannan
237 Ratings

Employee Reviews

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Pros
Cons
  • "No work life balance, Higher management is confused," (in 23 reviews)

  • "horrible transport services, no work life balances" (in 13 reviews)

More Pros and Cons

  1. "About work at [24]7.ai"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Bengaluru
    Former Employee - Customer Service Associate in Bengaluru
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at [24]7.ai full-time (Less than a year)

    Pros

    Good work culture, good training

    Cons

    More for night shift employees


  2. "Team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Bengaluru
    Current Employee - Team Leader in Bengaluru
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (More than 5 years)

    Pros

    Friendly environment, you can balance your work life with personal life

    Cons

    Less salary to our position

    Advice to Management

    There should be good hike in the salary from TL position atleast

  3. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Bengaluru
    Current Employee - Advisor in Bengaluru
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (Less than a year)

    Pros

    Everyone there are very helpful, nice and respectful.
    Company does not believe in bureaucracy and very friendly leaders.

    Cons

    Working as a Customer Service Agent meeting your talents can be challenging at times.

    Advice to Management

    Everything's just fine. It'd be great if you could give food coupons too for the employees.


  4. "Experience machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Interaction Advisor in Uppal
    Current Employee - Digital Interaction Advisor in Uppal
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (More than 3 years)

    Pros

    The experience certificate have good value.

    Cons

    You get a very less salary.


  5. "Digital interaction advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Interaction Advisor in Hyderabad
    Current Employee - Digital Interaction Advisor in Hyderabad
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at [24]7.ai full-time (Less than a year)

    Pros

    Good working environment with the staff.

    Cons

    Rotation shifts and daily change in work schedule.


  6. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Interactive Executive in Bengaluru
    Current Employee - Digital Interactive Executive in Bengaluru
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at [24]7.ai full-time (More than a year)

    Pros

    Good environment to work and good people around

    Cons

    No growth and flexibility .more focused on profits

    Advice to Management

    Treat everyone equally and provide opportunities to everyone


  7. "Customer Support associate for Semi -voice proces"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Advisor in Bengaluru
    Former Employee - Advisor in Bengaluru
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at [24]7.ai full-time (Less than a year)

    Pros

    Excellent infrastructure and good work culture.Trainers and very helpful.

    Cons

    Should improve the onboarding process-too time consuming .Initial salary is low even for freshers

    Advice to Management

    As part of the org for 3 months I noticed some loopholes in the training ,To be candid the product level education should be improved in the sense that more mock chats should be conducted. I firmly believe that actual learning starts once an employee goes live .Products are theortical and a fresher will gain confidence only when he gets ample practice of the chats.

  8. "Digital interaction advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Interaction Specialist in Bengaluru
    Former Employee - Digital Interaction Specialist in Bengaluru
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at [24]7.ai full-time (Less than a year)

    Pros

    Good, good environment team lead

    Cons

    Nothing bad and more of politics

    Advice to Management

    Very good company and I'm grateful to work with them


  9. "[24]7 work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Interaction Advisor in Hyderabad
    Current Employee - Digital Interaction Advisor in Hyderabad
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at [24]7.ai full-time (More than a year)

    Pros

    Good work atmosphere. 2 weekoffs home pick and drop.

    Cons

    Salaries are not paid properly. For no good reason your salary is cut off.

    Advice to Management

    Stop internal politics and start giving opportunities to the people who deserve.


  10. "Extremly happy with this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Interaction Specialist in Bengaluru
    Current Employee - Digital Interaction Specialist in Bengaluru
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (More than 5 years)

    Pros

    Good environment, friendly people and management they will support in any situation

    Cons

    Lot of cab issue which is not resolved

    Advice to Management

    NA