ADT Security Services Reviews | Glassdoor.co.in

ADT Security Services Reviews

Updated 23 March 2019
2,162 reviews

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2.7
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Recommend to a friend
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Jim DeVries
25 Ratings

Employee Reviews

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Pros
  • "Good benefits and working environment" (in 142 reviews)

  • "ADT offers very competitive wages to all employees along with great benefits" (in 94 reviews)

Cons
  • "You are expected to work from 8am till 10pm 6 days a week, no work life balance" (in 50 reviews)

  • "Need to give a base to sales reps" (in 90 reviews)

More Pros and Cons

  1. Featured Review

    "New team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Boca Raton, FL (US)
    Current Employee - Vice President in Boca Raton, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    I recently joined and have been impressed with the commitment to the Company's noble purpose by everyone in the organization, the commitment to transparency and the focus on leadership and innovation. Having a leader who has set clear goals is something that I have found critically important in any Company that I've been a part of, and that is what I've found here.

    Cons

    I think in every industry and Company there are always challenges with prioritizing and with managing work volume, so not different than other places but something to keep in mind.

    Advice to Management

    We need to increase communication across teams.

    ADT Security Services Response

    23 Jan 2019

    We're so happy to hear you feel this way and couldn't agree more with your review. When you joined ADT, you embarked on a journey with a company that was founded on a commitment to embody success at... More


  2. "Administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hyderabad
    Former Employee - Anonymous Employee in Hyderabad
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    Self confident ,motivated and go getting any kind of task and also meeting with any kind of people like upper to lower
    Main goal is attribute the work

    Cons

    Some times irritation .frustration after seeing narrow minded people
    But even though will make up immediately
    Seeing fradulant people some times will feel very sad about them why they will behave

    Advice to Management

    Please keep employees are permanent so that they are asset for you and also give me chance to work with you so that I can proove my self
    Need not to be follow up with me for the work

  3. Helpful (1)

    "Wost company for Degree holders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brinks in Chandigarh
    Former Employee - Brinks in Chandigarh
    Doesn't Recommend
    Negative Outlook

    Pros

    no pros worst company. noting to say on pros

    Cons

    no proper managment. poor management. no one to response for your querys.
    working hours in more than 14 hours.

    Advice to Management

    please treat employee as employee not as sale

    ADT Security Services Response

    20 Jun 2017 – Talent Acquisition Coordinator

    We are sorry to hear of your negative experience with Brinks in India. Unfortunately, this is the page for ADT in North America & we are not affiliated.


  4. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Nagpur, Maharashtra
    Former Employee - Sales Representative in Nagpur, Maharashtra
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services part-time (Less than a year)

    Pros

    you have to work all the time and its quite fun

    Cons

    people whom u talk they sucked!

    Advice to Management

    nothing everything is good


  5. "Small Business Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Dallas, TX (US)
    Current Employee - District Sales Manager in Dallas, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Flexible Schedule Great health benefits

    Cons

    Corporate Restructuring lends to a weak future

    Advice to Management

    Value the employees that perform best in class in their respected positions.


  6. "anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 8 years)

    Pros

    Good company have great credibility in the market, environment is nice, people respect.

    Cons

    Sales are under paid, new hired decision makers have no idea what are being sold, no background of security industry… not taking care of field sales fellows, shows direction where company is going, don’t want to pay to sale, Just pressure

    Advice to Management

    Knows everything but don’t want to change.


  7. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Knoxville, TN (US)
    Current Employee - Anonymous Employee in Knoxville, TN (US)

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Fun Atmosphere, Friendly & Encouraging Managers, Challenging

    Cons

    Politics, Call Volume, Benefit Cost, Mandatory Overtime

  8. "Team Lead Provisionning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, ON (Canada)
    Current Employee - Anonymous Employee in Cambridge, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Not as stressful as other positions, good group of reps

    Cons

    Too much turn around in upper management with their own way and idea of doing things without taking the time to listen to set processes in place

    Advice to Management

    Improve on what needs it, bring up response times, make customer service a higher priority


  9. "Good benefits bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patrol Officer
    Former Employee - Patrol Officer

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Good benefits. If you do your job management will leave you alone

    Cons

    Very low pay compared to industry standard.

    Advice to Management

    Increase wages!


  10. Helpful (1)

    "Good company to work for in the call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Jacksonville, FL (US)
    Former Employee - Collections Representative in Jacksonville, FL (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    Managers are helpful, good training.

    Cons

    The hours in the beginning were not great 2-11 pm, but quickly obtained a better schedule, 9-6.

    Advice to Management

    None, they were all very professional.