ADT Security Services Employee Reviews about "install"

Updated 30 Nov 2020

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3.3
55%
Recommend to a Friend
68%
Approve of CEO
ADT Security Services CEO Jim DeVries (no image)
Jim DeVries
250 Ratings
Pros
Cons
  • "Install department is a challenge to work with(in 95 reviews)

  • "Most companies pay their sales reps at least 40k(in 92 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "install"

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  1. "Still needs work, but good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Account Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for more than a year

    Pros

    Lots of help from the team and others in the organization

    Cons

    problems with implementation of install, and processes need to be more polished.

  2. "Know What You're Getting Into!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Security Advisor in College Park, MD
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    The money that CAN be made is great, easily 90k+ in most areas!

    Cons

    Your hours are ridiculous! You get to the office at 6:45am, perform two installs a day and possibly won't finish your last install until 9-11:30pm, depending upon the size of the job! This isn't just one day a week, this is every day. You're working 6 days a week, your work life/personal life balance is trash. Hopefully those in a relationship have an understanding partner because you'll only see them in passing 90% of the time now.

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  3. Helpful (1)

    "ADT WORK REVIEW"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Lead Installer in Gaithersburg, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Good Pay with good benefits.

    Cons

    Too much expectations from install and service with very little pay.

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  4. Helpful (1)

    "Daily grind."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Advisor in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time for more than 3 years

    Pros

    In this roll you will grow! It taught me a lot about sales and helped me prepare to move towards my goals. Great team atmosphere in the office and the money can be great!

    Cons

    Marketing campaigns are constantly changing. Makes it very difficult to stay on process without lying or being vague with customers while inside there home. Makes For very awkward situations in some cases. Everyday is completely unpredictable and in random locations without knowing your route until 4 that morning. Early morning and late nights everyday in most cases. Office by 6:45 home by 8:00pm sometimes earlier. Sometimes later. Also No install no pay! Some days will literally drain you to a pulp and you may not even make a dollar. But if you learn from those hard days it will pay off.

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  5. "An ok place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Consultant in Long Island City, NY
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Great place to work and a quiet office.

    Cons

    Install department is a challenge to work with.

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  6. Helpful (2)

    "Everything For Profit"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Coordinator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    - Decent pay for entry-level job - Added week of PTO every 5 years (capping at 5 weeks total)

    Cons

    - Everything done here is for numbers and profit. They'll complain to you constantly about how we need more work done immediately, but won't offer you OT in order to help finish it. - Positions are eliminated frequently, but the workload remains. A small office takes on roles of 10+ people while hiring is always out of the question. - Management will always choose the same person to handle new work because they "can't trust it'll get done" by coworkers, so one person carries the weight of multiple people's jobs while others are doing 1 task a day. - Coworkers will consistently not follow protocol, go against policy, or speak sexist/racist comments (or as they call them jokes) and nobody holds them accountable. If you file a complaint to HR, they will tell them not to do that and nothing changes even if multiple complaints are made. - Yearly reviews are always undermined and less than 10 minutes a piece. There is never a conversation of how to improve or possible growth in the company. They are just filling out their form and moving on with their day. They don't care about what your future looks like at the company. - Speaking of growth, there is none. Want to be a manager? Good luck. Management positions are almost never opened to anyone. They find someone they like in their own office circle and hire them immediately. You have no chance to apply. If you ask about interest in the position, they tell you they're not hiring for it, but then someone new is hired within a week. - There is no diversity in management or employees. Women in management is scarcely seen (no surprise with the sexist "jokes" they constantly make) and people of color is rare. - When bringing suggestions to the table about how to improve sales, marketing, or ideas to help boost company morale, additional costs are never "within the budget." However, someone will usually take your idea and run with it to senior management and claim it as their own. - Annual raises for employees used to be anywhere from 2.5% - 5% depending on employee evaluation. With budget cuts and hiring freezes, everyone gets 2.5% regardless of how well they're doing which ends up less than $1/hr raise. I can understand that for newer employees just starting out, but not for long-term employees who are doing most of the workload on a team. - Each year, they hold a Circle of Excellence celebration for employees that perform well in sales, technicians, and management. They take trips to the Caribbean every year and pay all expenses showering them with gifts for all of their hard work. Given that office employees don't have any metrics they're required to uphold, you only have a chance of going if enough people nominate you. This makes it almost impossible to achieve unless you have a manager that truly values you and recommends you. Most of the people that go to these events are the same ones from previous years. - Management will constantly ignore phone calls from customers and leave it on office employees to deal with as they're "too busy" to talk to them. In most situations, office staff handles all calls with upset customers, but sometimes a manager is needed. Management will either brush it off or leave it for technicians to deal with when they get to a job site. While I understand they are busy with their ridiculous amount of conference calls each day (talking about the same thing over and over), customers are what provides us with a job. Learn to deal with problems head-on instead of passing it off on others because you don't want to. - Departments will constantly complain about each other rather than handling the problem. Sales didn't send in a parts order form? Must be the warehouse's fault. Technicians didn't get the right parts? Must be sales' fault. Tech didn't put the right cameras in even though that's what they ordered? Must be the install department's fault. Instead of teaching everyone how to follow proper procedure, they place the blame on everyone but themselves. Managers, hold your team accountable. If they did something wrong, show them how to do it correctly. Don't blame everyone else. TL, DR: Management holds nobody accountable, profit is #1 priority no matter who they step on to get there, and unless you're in sales, consider yourself not important.

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  7. "Unethical to employees and customers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Residential Sales Representative in Dallas, TX
    Positive Outlook
    Disapproves of CEO

    I worked at ADT Security Services

    Pros

    High Pay potential Good leads

    Cons

    - Micromanagement to the max - Horrible managers - 6 days a week - High prices / hard to sell - Dealers wearing the same logo will charge MUCH less - Sales meetings and phone calls are constant beet downs to the whole team - You have to fight install from blowing out your job - The worst customer service I have ever scene. Got sick and tired of customers who were treated like garbage - Unethically jacking up prices to get customers to finance - 5 year contracts

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  8. "Bullies"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician Coordinator 
    Doesn't Recommend

    I worked at ADT Security Services full-time for more than a year

    Pros

    Good benefits, holidays off, hour lunch breaks

    Cons

    There was pressure to close on deals and force an install date on a potential install.

  9. Helpful (1)

    "Stay away if you want to get paid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for less than a year

    Pros

    The training is very good and decent training pay. Benefits are good

    Cons

    Long install time. It take 3+ months to get your clientele built up so you can start making money. Company leads are scarce and inconsistent. Straight commission but you get micro managed like you are on salary. Unethical and dishonest management. I left and am still owed pay and expenses 2 months later

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  10. "Don't do it.. you'll thank me later"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    The pay at best is okay

    Cons

    ADT has one of the most shadiest business practices I've ever seen. Everything from having 3rd party contractors install the alarm system keeping the customer confused to its annual rate increases without letting the customer know. ADT is by far the worst place I have ever had the misfortune of working at.

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    ADT Security Services Response

    June 17, 2019ADT Security Services

    Thank you for writing your review. Our employees are our most important asset and we're always looking to improve as a company and as an employer.

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