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Advance Financial Customer Care Representative Reviews

7 reviews

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Customer Care Representative

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Advance Financial Chief Experience Officer and CEO Tina Hodges
Tina Hodges
4 Ratings

Employee Reviews

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Pros
  • "Great Pay, great health benefits; paid vacations" (in 41 reviews)

  • "Fun culture,open to feedback,great benefits and good pay" (in 36 reviews)

Cons
  • "The store is open 24/7 therefore some of the hours may be undesirable" (in 17 reviews)

  • "I feel so much a part of the energy that at times I find work/life balance a challenge" (in 11 reviews)

More Pros and Cons

  1. "Pros/cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Over time always available, Works with school schedules, team activities, you receive great training in order to perform your job ACCURATELY and EFFECIENTLY, paid volunteering hours.

    Cons

    Can be repetitive but nothing major

    Advice to Management

    Keep supporting your reps!


  2. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Recommends
    Approves of CEO

    I have been working at Advance Financial part-time

    Pros

    "Friends Helping Friends" , is the Advance Financial way and I can say from the time I stepped foot in the door "Friends Helping Friends is what I have seen and have experienced myself. I feel that they have great leaders in place to help you get started and I want to give a special shout out to Brittany, Kim, and Kristina for their time, patience, and determination to ensure that I succeed. I must say my training experience has been a great one. Here at Advance Financial they make sure that you feel welcomed! It is a great feeling to look forward to coming to work and knowing that you have a great team behind you to catch you when you fall.

    Cons

    The PARKING is not the best in the front but we do have extended parking though.

    Advice to Management

    Bring more chocolate!.
    Management is awesome. I enjoy the family atmosphere and the in the moment coaching from management and my peers.

  3. "Great company, positive enviorment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial part-time

    Pros

    This company really cares about it's employees, they want to see you grow and learn. They give you the right tools and information to get the job done. They care about you personally, and you're not just a body to fill a position. They honestly care about you and I can really appreciate that in a company. My direct supervisors are interested in helping out, ready to answer any questions and excited to see me grow in the company.

    Cons

    There is a kinda big workload, the job doesn't really condone or encourage office relationships. It is fast paced and they expect a lot, but they do prepare you do get the job done. For such a nice corporate office, they don't offer snacks or a cafeteria where you can purchase food. The hours are a long, usually more than 8 hour shifts and the schedule is not set. They do offer flexibility, however you have to check in to see when you're scheduled to work.


  4. Helpful (1)

    "No promotions from within"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Soddy, TN (US)
    Former Employee - Customer Care Representative in Soddy, TN (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance Financial full-time (More than a year)

    Pros

    Good pay, benefits ,paid time off,sick time.Great people depending on hour store.easy job.

    Cons

    Hours are awful, not a place if you have a family. They talk a good game but don't promote from within unless you know someone. Hard work here gets you no where. If you are not someone's friend u go nowhere. Not being able to really help customer's. I had given money for people do to their accounts getting overdrawn no good rewards for going above and beyond

    Advice to Management

    Aknowlidge good employees who stay on counts you will keep your word on raises and promotions. I work here a hear was promise 2 raises than was only given. 30 cents and excuses.


  5. "all good so far"

    StarStarStarStarStar
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Current Employee - Customer Care Representative in Nashville, TN (US)

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    love the company and the ideas that the company represent.

    Cons

    only issue at this time is that the schedule is inconsistent, hour wise

    Advice to Management

    pay for collections is a little low


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Recommends
    Positive Outlook

    I have been working at Advance Financial part-time

    Pros

    Very reasonable when it comes to my schedule. I had a something scheduled that I could reschedule if I needed to but my manager worked around it. Very warm environment. Everyone is very friendly and willing to offer a helping hand.

    Cons

    I hate having to leave to go get lunch, yes I could bring lunch with me but I not only have to get my self ready in the morning, I have to get my 3 kids ready and I don't always have time to pack something. It would make it so much easier if there were drink or vending machines in the lunch area.

    Advice to Management

    I don't really have any advice for management. I think they do a wonderful job. Keep up the great work!1


  7. "Pretty good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Current Employee - Customer Care Representative in Nashville, TN (US)
    Recommends
    Positive Outlook

    I have been working at Advance Financial part-time (Less than a year)

    Pros

    Great schedule, great benefits, upper management is very helpful and present.

    Cons

    Not enough hours for new hires, training could have been better.

    Advice to Management

    More communication with new employee about their responsibilities