Advance Financial Customer Retention Representative Reviews
Updated 26 Apr 2018
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Approve of CEO
Tina Hodges
6 Ratings
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Other
- English (10 reviews)
- Current Employee★★★★★
Pros
Flexible schedule. 100% paid health and life insurance benefits. Friendly people. Great training. 40 hours paid for volunteering, paid day off for your birthday. Love that I can help people in my community by volunteering. I love the fact I am a Customer Retention Agent, not a collection agent so I am encouraged to treat people with empathy and respect. Upper management are down to earth and friendly.
Cons
high deductibles on the paid health insurance. No paid days off for holiday until after a year of employment.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
I like the flexibility that this company gives you to volunteer and pick your own schedule. I also like the benefits package and option for free gym membership. I have also never worked for a company that is so committed to their customer service standards as this one
Cons
I wish we had the same desks everyday
- Current Employee, less than 1 year★★★★★
Pros
I've really enjoyed the management team in the Collections department! I strive to help our customers meet their financial needs while educating to manage their payments! Setting up payment arrangements allows me to collect at a higher rate. The higher rate in collections makes me my manager's favorite! The energy and communication the Management team is amazing by celebrating each monies collected.
Cons
A service defect that is improving is setting expectations at the beginning of the month and making sure the systems are running and working properly. Quicker if you will.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
I really like the atmosphere of Advance Financial. They have the highest standards when it comes to customer service. I like the professionalism of the company and the employees. I would recommend this to anyone seeking a good career.
Cons
I would add vending machines
- Current Employee, less than 1 year★★★★★
Pros
Great work place, great co workers, and great managers!
Cons
Location, surrounded by train tracks. But a solution would be maybe moving closer to work. haha
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Advance Financial really is a company of friends helping friends.
Cons
"Uniforms", The TRAIN, NO SOAP IN THE KITCHEN???
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Simple paced, easy tasks, working the dialer through the day, if you every worked collections in a call center environment, then you its pretty much self explanatory. Just collect payments via phone, and hit your monthly goals.
Cons
wish the dress code was more laid back (t-shirt, jeans, maybe shorts) in the call center since we're not in front of customers. My manager Too strict about working weekends.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
The training programs at AF 24 7 are designed to set employees up for success. Managers and co workers are extremely helpful throughout the learning process. The unlimited overtime is a plus alongside bonuses to get above the financial curve.
Cons
Working weekends can be a bummer.
- Current Employee★★★★★
Pros
Potential for a good bonus. Great insurance benefits. Great coworkers.
Cons
Uniform. There is not a set schedule and you have to work weekends.
Continue reading - Former Employee★★★★★
Pros
Nice people, fun environment to work in.
Cons
Impersonal responses to individual customer situations, outdated equipment.
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