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    Advance Financial Customer Retention Representative Reviews

    5 reviews

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    Customer Retention Representative
    4.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Advance Financial Chief Experience Officer and CEO Tina Hodges
    Tina Hodges
    3 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "company starts off with great pay and offers great benefits" (in 43 reviews)

    • "Good pay good benefits staff is nice at some stores" (in 37 reviews)

    Cons

    • "The store is open 24/7 therefore some of the hours may be undesirable" (in 18 reviews)

    • "Hard to have a work/life balance" (in 12 reviews)

    More Pros and Cons

    1. "Great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Advance Financial full-time (Less than a year)

      Pros

      I like the flexibility that this company gives you to volunteer and pick your own schedule. I also like the benefits package and option for free gym membership. I have also never worked for a company that is so committed to their customer service standards as this one

      Cons

      I wish we had the same desks everyday

    2. "Working for AF 247"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Advance Financial full-time (Less than a year)

      Pros

      The training programs at AF 24 7 are designed to set employees up for success. Managers and co workers are extremely helpful throughout the learning process. The unlimited overtime is a plus alongside bonuses to get above the financial curve.

      Cons

      Working weekends can be a bummer.

      3. Join the Advance Financial team
      See Our Latest Jobs

    3. "TNT"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Advance Financial full-time (Less than a year)

      Pros

      Advance Financial really is a company of friends helping friends.

      Cons

      "Uniforms", The TRAIN, NO SOAP IN THE KITCHEN???

      Advice to Management

      keep going, its your month

    4. "First 30 Days"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Advance Financial full-time (Less than a year)

      Pros

      Great work place, great co workers, and great managers!

      Cons

      Location, surrounded by train tracks. But a solution would be maybe moving closer to work. haha

      Advice to Management

      Keep up the great work!

    5. "AF Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Current Employee - Customer Retention Representative in Nashville, TN (US)
      Recommends
      Positive Outlook

      I have been working at Advance Financial full-time

      Pros

      Potential for a good bonus.
      Great insurance benefits.
      Great coworkers.

      Cons

      Uniform.
      There is not a set schedule and you have to work weekends.

      Advice to Management

      I would rather be able to wear nicer clothes and not have to wear a black polo everyday.