Advance Financial Customer Service Representative Reviews | Glassdoor.co.in

Advance Financial Customer Service Representative Reviews

Updated 5 December 2018
155 reviews

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Customer Service Representative

4.1
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Advance Financial Chief Experience Officer and CEO Tina Hodges
Tina Hodges
94 Ratings

Employee Reviews

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Pros
  • "Great Pay, great health benefits; paid vacations" (in 41 reviews)

  • "Fun culture,open to feedback,great benefits and good pay" (in 36 reviews)

Cons
  • "The store is open 24/7 therefore some of the hours may be undesirable" (in 17 reviews)

  • "I feel so much a part of the energy that at times I find work/life balance a challenge" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Pretty Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Teller in Nashville, TN (US)
    Current Employee - Customer Service Representative/Teller in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (More than a year)

    Pros

    Great pay, flexible schedules, fantastic benefits, company cares for you!

    Cons

    Not always staffed. Not always recognized for the hard work you do. Somewhat unrealistic expectations.

    Advice to Management

    Make our goals more realistic. Make the raises more feasible.


  2. Helpful (1)

    "Work Hard/Play Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN (US)
    Current Employee - Customer Service Representative in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Great atmosphere and corporate culture. Innovative, focused, determined to be the best in the industry. Fun corporate events, welcoming environment and a growing company.

    Cons

    Expect to work hard, be challenged and have to develop your inner salesperson

    Advice to Management

    Provide additional written procedures, training and guidelines for the online group.

  3. Helpful (1)

    "Customer Service Representative shows good values in an industry where values are at best in a grey area."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chattanooga, TN (US)
    Current Employee - Customer Service Representative in Chattanooga, TN (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Good immediate coworkers. Clear metrics for the most part.

    Cons

    Do not offer consistent overtime. Also, Yes-men are highly favored in management. If you like to voice your opinion and it differs from the ‘hire ups’, you might not stay long. Many hire up managers are puppets unfortunately. Merit is not the metric used to move up. Must make friends with the right people. Although, this is the case in many jobs now days, it is unfortunate that this employer goes by that.

    Also, it is very difficult to sell a product that you know can negatively affect customers financially in the long run due to high interest rates. I realize that if used correctly the loan that this company offers can be beneficial to some. Unfortunately, most customers do not repay the loan within a short period of time and so eventually file for bankruptcy as a result.

    Advice to Management

    View this as a stepping stone to get to a good company that values intelligence/drive rather than whoever is willing to be a yes-man. Your empathy well for humanity is likely to run dry if you stay long.


  4. "online"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Recommends
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    paid ins, gym, on site nurse, pay

    Cons

    no good shifts available at this time dont like working nights, their needs are 3-11 pm


  5. "Great Work Invornment and Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Company culture is great. Everyone is very welcoming and eager to help each other and our customers. My supervisors strive to help create a positive work life balance, plus the benifits are pretty nice too. Lots of opportunities to give back to the community and you even get 40 hrs a year paid time off just to volentier

    Cons

    Not much for cons; however, the job is customer service based and expect on the rare occasion to deal with people who are not happy and want to yell at you for doing your job.


  6. "Working at AF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    I enjoy the benefits as well as the atmosphere at Advance Financial. Everyone is respectful and works together to get the job done!

    Cons

    Being open on all holidays, some holidays should be closed honestly. Like major ones such as Thanksgiving, Christmas and New Year's to allow the Employees to enjoy time with their friends and family just like everyone else.


  7. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Springfield, TN (US)
    Current Employee - Customer Service Representative in Springfield, TN (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    good starting pay. good benefits. seem to care about their employees

    Cons

    sporadic scheduling. could be working late one night and then early the next day

    Advice to Management

    more consistent scheduling

  8. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bellview, TN (US)
    Current Employee - Customer Service Representative in Bellview, TN (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Great pay and benefits. The culture is amazing and everyone from management down to the store level employees are fantastic.

    Cons

    i work 3rd shift as a teller and customer service rep so it can be a bit boring at night.


  9. "Decent Company with Few Incentives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (More than a year)

    Pros

    paid holidays after one year of employment. 40 hours of paid volunteer time, paid birthday, and pay is higher than average for CSR

    Cons

    Terrible hours, schedule is very inconsistent, very small bonuses that are almost insulting. Higher management seems to be out of touch with the way things work in stores.

    Advice to Management

    Give employees more incentive to do great work


  10. "First 30 days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Johnson City, TN (US)
    Current Employee - Customer Service Representative in Johnson City, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    The training for this job has been excellent. I felt very comfortable going to my new store and working the first day on my own.

    Cons

    clearer explanation of the hours and the career opportunities

    Advice to Management

    The management has been great thus far.