Advance Financial Online Customer Service Representative Reviews | Glassdoor.co.in

Advance Financial Online Customer Service Representative Reviews

Updated 9 July 2018
5 reviews

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Online Customer Service Representative

4.0
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Advance Financial Chief Experience Officer and CEO Tina Hodges
Tina Hodges
4 Ratings

Employee Reviews

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Pros
  • "Great Pay, great health benefits; paid vacations" (in 41 reviews)

  • "Fun culture,open to feedback,great benefits and good pay" (in 36 reviews)

Cons
  • "The store is open 24/7 therefore some of the hours may be undesirable" (in 17 reviews)

  • "I feel so much a part of the energy that at times I find work/life balance a challenge" (in 11 reviews)

More Pros and Cons

  1. "online"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Recommends
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    paid ins, gym, on site nurse, pay

    Cons

    no good shifts available at this time dont like working nights, their needs are 3-11 pm


  2. "Great Work Invornment and Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Company culture is great. Everyone is very welcoming and eager to help each other and our customers. My supervisors strive to help create a positive work life balance, plus the benifits are pretty nice too. Lots of opportunities to give back to the community and you even get 40 hrs a year paid time off just to volentier

    Cons

    Not much for cons; however, the job is customer service based and expect on the rare occasion to deal with people who are not happy and want to yell at you for doing your job.

  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    -Employees are really nice and always ready to help.

    -Pay is better than in other companies.

    -Several departments that help with different things and issues.

    -Opportunities to grow as much as you want.

    Cons

    -Schedules are not set.

    -No vending machines.

    -Lots of information.


  4. Helpful (1)

    "I would not recommend this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Free High Deductible insurance
    Free GYM - before you can utilize, you must attend a class (held once a month), sign a waiver and have your door fab updated,
    40 hours of paid Volunteer hours
    You do accrue time off, but at half of the accrual rate until you have been there a year, You are not paid for Holidays until after a year.
    40 hours of sick time after your initial 30 days

    Cons

    Ever Changing schedules. You know two weeks in advance if you are morning, evening, combo of both, never the same days off. You can have a set schedule in a cal center,
    If in the online department, you are calling customers who have start an online application. You will continue to call these people, until either they complete the app and get an approval, if they ask you to stop calling. Calls are inbound, outbound and on an auto dialer, You can call a customer two or three times a day, Ethical?
    This is high school, they preach, "don't judge, respect" but the management team at this company talks and whispers behind or even in front of people's backs. They do not promote within, or they lie to you about the position, tell you its been filled, but you never see a new person in that department. Ethical?
    Training, they spend an entire day in orientation going over their philosophy on Know Show and Flow, no training manuals, documentation, you sit with a buddy to learn the systems, needed documentation. It is really too much to express.

    Advice to Management

    Stop hiring outside of the company, you have plenty of seasoned employees who already know the company and have experience. Just because you believe they do not fit into your click. You should spend less time worrying about an "anonymous" survey, that you asked the employees to complete and worry more training new employees.


  5. "On line Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Recommends
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Flexible hours, great benefits, open concept building, gym facilities and work shops.

    Cons

    On line Department is going under transition, lots of changes, you don't have your own desk, and have to share headset with others. I don't like that part but beside that is all good.

    Advice to Management

    Some manager are unprofessional in the way that will talk over others manager and is very rude that if a manager is giving and instruction the other manager jumps in and scream across the room with a NO! that's no how it goes. My advise is if you have something to say to your co worker do it on private, because is just rude that we have to ear went they don't agree on something.

    Advance Financial Response

    16 Nov 2017 – Experience Manager

    Thanks for the review!