Advance Financial Overnight Customer Service Representative Reviews | Glassdoor.co.in

Advance Financial Overnight Customer Service Representative Reviews

6 reviews

Filter

Filter

Overnight Customer Service Representative

4.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Advance Financial Chief Experience Officer and CEO Tina Hodges
Tina Hodges
3 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great Pay, great health benefits; paid vacations" (in 41 reviews)

  • "Fun culture,open to feedback,great benefits and good pay" (in 36 reviews)

Cons
  • "The store is open 24/7 therefore some of the hours may be undesirable" (in 17 reviews)

  • "I feel so much a part of the energy that at times I find work/life balance a challenge" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight Customer Service Representative in Clarksville, TN (US)
    Current Employee - Overnight Customer Service Representative in Clarksville, TN (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Great environment
    Pay is excellent
    Benefits are awesome

    Cons

    I don't like the weekly store meetings, especially with working overnight and having to go to a meeting sometimes seems pointless

    Advice to Management

    Cut back on the weekly store meetings.


  2. "Works if you work it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight Customer Service Representative in Cookeville, TN (US)
    Current Employee - Overnight Customer Service Representative in Cookeville, TN (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (More than a year)

    Pros

    3rd shift is the best for work/life balance. Fair pay. Room to grow. If your team is good, you get a work family that always has your back.

    Cons

    Tension can run high when you never close and work in close quarters. It can feel like you're always on call.

    Advice to Management

    Centralize the communication about policy updates and standard operating procedures

  3. "Overnight CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight Customer Service Representative in Chattanooga, TN (US)
    Current Employee - Overnight Customer Service Representative in Chattanooga, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Management and Other representatives are very welcoming! Opportunities to move up within the company are open if interested.

    Cons

    Training in retail needs to be more hands on to get use to each transaction.


  4. "Advance Financial Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight Customer Service Representative in Nashville, TN (US)
    Current Employee - Overnight Customer Service Representative in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial part-time (Less than a year)

    Pros

    - Do not charge you for single coverage insurance.
    - Has a lot of location to work at.
    - Offer overtime

    Cons

    - Management is not understanding when it comes to other obligations in your life.

    Advice to Management

    - Be more understanding of someone's schedule and obligations.


  5. "Overnight CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight Customer Service Representative in Lafayette, TN (US)
    Current Employee - Overnight Customer Service Representative in Lafayette, TN (US)
    Recommends
    Positive Outlook

    I have been working at Advance Financial part-time (Less than a year)

    Pros

    Great working conditions, very easy job. No physical work involved at all, all mental. Working overnights consists of a 9:30 to 8am shift. Hour lunch break. Customers and staff are great and super fun to work with. Free health care!!

    Cons

    Working alone for 90% of your shift is something to get used to. There is a lot of down time, so you have to get creative in ways to keep yourself occupied within the guidelines of the company. You have to take your lunch an hour after you arrive at the store, then you are locked in till 7am.


  6. "Horrid Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overnight Customer Service Representative in Lewisburg, TN (US)
    Former Employee - Overnight Customer Service Representative in Lewisburg, TN (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance Financial part-time (Less than a year)

    Pros

    The pay is good. free insurance

    Cons

    Everything else, you have no life with advance financial. They try to control everything and lie to you about everything.

    Advice to Management

    Listen to your employees, stop trying to control every store base on your busy ones. Give the tellers their cell phones back!