Advance Financial Reviews

Updated 9 Sep 2020

To filter reviews, or .
3.1
54%
Recommend to a Friend
61%
Approve of CEO
Advance Financial Chief Experience Officer and CEO  Tina Hodges
Tina Hodges
284 Ratings
Pros
  • "Great pay, benefits and growth potential(in 50 reviews)

  • "Good pay good benefits staff is nice at some stores(in 47 reviews)

Cons
  • "I just didn't want to be in the "flex loan" business anymore(in 21 reviews)

  • "Work life balance can sometimes be an issue(in 20 reviews)

More Pros and Cons
  1. "Great Company to Work for With Awesome Benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time for more than 3 years

    Pros

    Benefits, Atmosphere, Pay, Opportunities for Growth

    Cons

    Management on all levels does not take necessary steps to fix structural problems Bad Work Life Balance

    Continue reading
  2. "Overall Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager In Training (MIT) in Millington, TN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Advance Financial full-time for more than a year

    Pros

    Good pay, Pto, Benefits, 401K

    Cons

    Can be a bit clicky

    Continue reading

  3. Helpful (2)

    "Better Than Unemployment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Agent in Nashville, TN

    I worked at Advance Financial full-time for more than 3 years

    Pros

    Employee paid insurance and 401K match

    Cons

    They treat employees like children

    Continue reading
  4. "Small business attitude, good company values, opportunities for advancement."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Morristown, TN
    Recommends
    Approves of CEO

    I have been working at Advance Financial full-time for more than 3 years

    Pros

    The owners, executives, and regional management teams treat their employees very well. Everyone is extremely professional and friendly. I know that I can trust the people I work for the be fair and consistent. Pay is very competitive at all levels, good benefits options as well.

    Cons

    It is a 24/7 company, and that means being on call at all hours.

    Continue reading
  5. Helpful (1)

    "Okay money that comes with always feeling inadequate"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Advance Financial full-time

    Pros

    -Pay was okay -met some cool people -if you worked at the corporate office they have different food and food trucks everyday

    Cons

    -Direction is never clear, -Process changes but you are not told or its not made clear what the new process is by ANYONE, -Management LOVES to play favorites and the majority of the people who work there are that extreme fake nice. -They have a big thing about being on stage but the majority of upper management flip out at the drop of a hat. -They have a big rule about not writing anything down, even the script they want you to read off to the customer. -You better not deviate from the script even if the customer does not understand what you said. -If management does not like you, you know it and it is usually for something petty and not job related. -They want you to resolve the issue or get a loan approved during the first interaction but if it takes to long you get something said to you. -They want you to go outside of your job description such as looking up things for a customer that have nothing to do with why they are needing your help but if your search history gets dinged on why you looked up what does the temp of a chicken need to be to know its done you get the 3rd degree. -Asking to many questions is actually frowned upon -Not allowed to have piercings, even the number of earrings on your ears is monitored and limited -You can wear a PRE APPROVED company T-shirt on specific days of the week....they have many T-Shirt styles but not all are approved so I found that....odd. Basically this job made me see why so many prefer big corporate companies over privately owned business if your just going to be a low level worker.

    Continue reading
  6. COVID-19
    Helpful (2)

    "They don’t care seriously stay away!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative (CSR) in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Advance Financial full-time for more than a year

    Pros

    Literally just the pay nothing else

    Cons

    So many! You feel like you’re in a prison behind the “cage”. They watch you 24/7 and nit pick for the smallest issues. During a pandemic people are going through some of the toughest times and they do not care. They took hours away and gave us more work. Only getting 27 hours one week and maybe over 30 the next. We get a video saying thank you from the CEO but not our management from our region. Instead we get watched like hawks and phone calls over simple petty things. They seriously do not care about their employees. It’s sad that a pandemic had to show and prove this. They make things seem awesome in the very beginning but after you been there for a while you see the fake and the ugly smiles. It is not “friends helping friends”. It is literally my company comes 1st. There is no work balance at all. How are managers getting their pay but the CSR’s who actually do all the work aren’t getting hours or the pay raise? Corporate care fund? Where’s all that money? Hmmmm 🤔 Isn’t that money supposed to help employees? I guess it just disappeared when you guys put your employees in a financial bind with cutting hours back in February before Covid. The perfect cover up for all the lay offs too. Do not work for this loan shark company.

    Continue reading
  7. "Review of the company based on procedures"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Teller in Oak Ridge, TN
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Advance Financial full-time for less than a year

    Pros

    Working with a team, customers, receiving bonus, and having a boss that was Sure we followed all rules.

    Cons

    Dealing with upset customers, being told different things from corporate.

    Continue reading
  8. "Positive"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Nashville, TN
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Advance Financial full-time for more than 5 years

    Pros

    I advanced from a lower level position to a manager, then a director. Good pay and bonus, free health insurance, fun company events, paid time off for charitable causes, and a free on site gym at HQ. My ideas were valued and many were implemented.

    Cons

    Over all I'm glad I worked there. I just didn't want to be in the "flex loan" business anymore.

    Continue reading
  9. COVID-19
    Helpful (1)

    "Good company to work for but they have sandy foundations"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Agent 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance Financial full-time for more than a year

    Pros

    Good pay, friendly staff, good teamwork environment

    Cons

    No job security with various external factors posing threats to take this industry under such as federal regulations etc. Higher ups are a constant revolving door.

    Continue reading
  10. Helpful (2)

    "The Professional Embodiment of The Carrot and The Stick"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance Financial full-time for more than 5 years

    Pros

    Good Salary, Ample Vacation Time

    Cons

    Constantly Changing of Business Focus, Bonus Stucture can be manipulated to prevent payouts, Favoritism, No Clear Path for Promotion

    Continue reading
Found 475 reviews