Advance Financial Reviews | Glassdoor.co.in

Advance Financial Reviews

Updated 2 April 2019
400 reviews

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Pros
  • "company starts off with great pay and offers great benefits" (in 43 reviews)

  • "Good pay good benefits staff is nice at some stores" (in 37 reviews)

Cons
  • "The store is open 24/7 therefore some of the hours may be undesirable" (in 18 reviews)

  • "Hard to have a work/life balance" (in 12 reviews)

More Pros and Cons

  1. Helpful (6)

    "Too much stress for money orders and payday loans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (More than 3 years)

    Pros

    40 hours paid volunteer time
    Pretty good pay for hourly tellers
    Employer paid health care

    Cons

    24hours a day, 7 days a week, 365 days a year - never close, not even if severe weather warnings are in place, not even if building has been flooded and has water still pooling, not evn if building has been damaged because someone drove their car into it. NEVER CLOSE

    Huge turnover means constantly short staffed, constantly having to come in early, stay late, or work extra shifts.

    Poor communication from Senior management down. Store managers often don't have the answers needed and there isn't a clear way to find the answers. Corporate preaches about having open door policy but then either take forever to answer or make you feel dumb for asking a question. Also a lot of time the answer is just "ask your manger"

    Try to justify overworking people with benefits and competitive pay. You might make good money but you will be so overworked you'll never get to spend it.

    Lack of integrity, had a district manager make frequent promises and offers but never delivered on them. Know of an employee that made up a false harassment claim, admitted it was a lie, and still got to keep his job with no repercussions.

    Performance tracking systems are inaccurate but are the only thing your review is determined by,

    Know of a manager that copy and pasted one employee review and gave to her whole team

    Advice to Management

    Communicate to your employees - All the way from Tina to the newest teller.
    And actually communicate don't just forward emails, really tell us what is happening, what is going to happen, and what you expect us to do about it.

    Provide training materials so people have something to reference. Watching someone do transactions for a day then having them watch me for a few days and just telling me what to do isn't teaching. Not all managers know how to train, you should have set trainers that really know how to teach people. We should have an actual procedure handbook that someone can reference if they haven't done something in a while that talks you through exactly how to complete something. Stop half telling someone what to do and then "holding them accountable" when they don't completely do what you want. Tell them what you want, tell them how to do it, give them a reasonable amount of time to do it, make yourself available along the way if they have questions.


  2. "Great Work Invornment and Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Current Employee - Online Customer Service Representative in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Company culture is great. Everyone is very welcoming and eager to help each other and our customers. My supervisors strive to help create a positive work life balance, plus the benifits are pretty nice too. Lots of opportunities to give back to the community and you even get 40 hrs a year paid time off just to volentier

    Cons

    Not much for cons; however, the job is customer service based and expect on the rare occasion to deal with people who are not happy and want to yell at you for doing your job.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Springfield, TN (US)
    Current Employee - Customer Service Representative in Springfield, TN (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    good starting pay. good benefits. seem to care about their employees

    Cons

    sporadic scheduling. could be working late one night and then early the next day

    Advice to Management

    more consistent scheduling


  4. "Customer Service Representitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    This company has very good benefits. The pay is good for the job. They offer paid volunteer days, paid vacation days, and paid sick days.

    Cons

    The only con I can think of is the hours. I understand that it is a company that is open 24/7, however I believe the schedule could be improved. There are some days where I am scheduled to work alone when the store is too busy for one person.

    Advice to Management

    I think it would be beneficial for the store managers to be trained on how to schedule their employees so that they are not over worked.


  5. "HIGHLY RECOMMENDED"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verification Specialist in Nashville, TN (US)
    Current Employee - Verification Specialist in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Company has a great work life balance and a fun work environment.

    Cons

    The scheduling can be all over the place(different shifts throughout the week,nothing set). They still provide a great balance and schedule weekends and evenings fairly across the team.

    Advice to Management

    regulate shifts


  6. "New Hire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Call Agent in Nashville, TN (US)
    Current Employee - Online Call Agent in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Work/Life balance. Schedules are created to adhere to many things going on in life. The inclusiveness of new hires to many events that go on whether it be company sports or outings is awesome. Employees simply saying hi and bye to everyone at the end of shifts really does go a long way.

    Cons

    I haven't had a bad experience yet. So many good things to speak on coming from other jobs and employers. Advanced Financial has definitely been one of the best.

    Advice to Management

    Continue being positive. Giving Kudos to employees when customers are appreciative of services provided.


  7. "agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time

    Pros

    I enjoy working here they make you feel like a family. A lot of smiles and hard work from everyone.

    Cons

    That there is no vending machine

  8. "Fun Job!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Agent in Nashville, TN (US)
    Current Employee - Online Agent in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Fun culture,open to feedback,great benefits and good pay.

    Cons

    None so far that I can think of.

    Advice to Management

    Keep doing what your doing. So far all management has been awesome.


  9. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bellview, TN (US)
    Current Employee - Customer Service Representative in Bellview, TN (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Great pay and benefits. The culture is amazing and everyone from management down to the store level employees are fantastic.

    Cons

    i work 3rd shift as a teller and customer service rep so it can be a bit boring at night.


  10. "My first 30 days in Advance Financial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Agent in Nashville, TN (US)
    Current Employee - Online Agent in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Very friendly co-workers, good pay, corporate office is very clean.
    Pay is really good.
    If you need days off they are very flexible with you.
    Training is very fun.
    Work is very easy to learn.

    Cons

    Shifts are all over the place, no pay difference if you work a night shift.
    You cannot wear Jeans.
    No 15 min breaks.

    Advice to Management

    We should be able to have 2 paid 15min breaks.