Advance Financial Employee Reviews about "work life balance"

Updated 21 Jan 2021

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3.2
59%
Recommend to a Friend
69%
Approve of CEO
Advance Financial Chief Experience Officer and CEO  Tina Hodges
Tina Hodges
304 Ratings
Pros
  • "Good pay good benefits staff is nice at some stores(in 50 reviews)

  • "Great pay, benefits and growth potential(in 49 reviews)

  • Cons
  • "Work life balance can sometimes be an issue(in 22 reviews)

  • "I just didn't want to be in the "flex loan" business anymore(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "work life balance"

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    1. 4.0
      Current Employee, more than 3 years

      Review

      21 Jan 2021 - Customer Service Representative in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance for

      Cons

      Consistent back to back calling and annoying customers

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    2. 1.0
      Former Employee, more than 5 years

      DO NOT WORK HERE, the money is NOT worth it

      5 May 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing. During the covid-19 crises they "permanently" laid off over half their employees after reassuring EVERYONE who worked there that the company was concerned with keeping people employed. Over half the people they "let go" had underlying medical conditions and they only reason they were let go was so the company would not have to pay benefits for anyone who would have been in the "at risk" group. The whole thing was as shady as shady could get. Nothing but lies and fake "friends".

      Cons

      This company expected you to give up your life entirely for them after saying they offered a work life balance. The work life balance was for upper management to take time off to meet up for "quickies" and take care of "family business" while on the clock. There is no room for advancement unless you have an "in" with ops managers. Do not believe a word this company says. It really is nothing but lies.

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      8 people found this review helpful
    3. 4.0
      Former Employee, more than 3 years

      Go for it

      20 Oct 2020 - Customer Service Representative (CSR) in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits, competitive pay, good work/life balance

      Cons

      24/7 work schedule, company currently struggling

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    4. 5.0
      Current Employee, more than 3 years

      Great Company to Work for With Awesome Benefits

      9 Sep 2020 - Collections Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Atmosphere, Pay, Opportunities for Growth

      Cons

      Management on all levels does not take necessary steps to fix structural problems Bad Work Life Balance

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      1 person found this review helpful
    5. 2.0
      Current Employee

      Working Conditions

      12 Oct 2020 - Verification Specialist in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Different shifts available; work from home

      Cons

      no work/life balance; random, inconsistent schedule; workers are undervalue; no set guidelines; lack of communication within the company; unorganized

      1 person found this review helpful
    6. 4.0
      Former Employee, less than 1 year

      Great for advancement, not much work/life balance

      5 Mar 2019 - Customer Service Representative in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. If you work hard and are a valuable employee, there are so many ways to move up either into management or into the corporate office. Just know this can take years, but definitely is possible! 2. I liked my manager and upper management. 3. The company pays you to volunteer for 40 hours in the year. They do care about charity work. 4. The starting pay is great. Ask for the maximum.

      Cons

      1. The insurance is free, but it isn't that great. Very high deductible. 2. 24/7 means, 24/7. You will have to work some holidays, and even as a daytime teller will have to work til 11pm or midnight. Depending on your manager, all your shifts may be like that. 3. I found that the company was nit-picky over being a couple minutes late sometimes, but employees who called out continuously were not punished or held accountable. 4. Some days you work at 7 am to 4 pm, sometimes you work 3:30 pm to midnight. Hard to have a work/life balance. 5. This kind of establishment attracts a rough crowd regardless of location. Yes, you are safe behind the safety glass - doesn't mean creeps do not constantly come in or act weird. 6. Not a bad job if you don't mind working all the time and don't have much happening outside of work. Also worth it if you plan to move up in the company.

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    7. 2.0
      Former Employee, less than 1 year

      Run!

      20 Sep 2020 - Customer Service Representative in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent hourly and insurance benefits

      Cons

      Horrible work/life balance. Let go without warning. I would avoid at all cost.

      1 person found this review helpful
    8. 5.0
      Current Employee, more than 1 year

      Great Place to Work

      17 Feb 2020 - Branch Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedules, able to have work life balance, meet great people, able to volunteer and help out community

      Cons

      Working holidays but at least the holidays are rotating.

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      Advance Financial Response

      Recruiter

      Thanks so much for taking the time to share your feedback with us! Being a 24/7 company can be difficult, but we are so glad to provide flexibility with holidays to make sure the employees who do work on major holidays are able to take time off before or after. We appreciate your contribution and can't wait to see the great things to come!

    9. 1.0
      Former Employee, more than 5 years

      Run for you life

      27 May 2020 - Customer Service Representative in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You learn a lot about being deceitful

      Cons

      Work life balance is horrid. The management is poor. They lack responsibility or structure. Often you will have to deceive customers and offer them no help during financial grief.

      2 people found this review helpful
    10. 2.0
      Former Employee, more than 1 year

      Not a career. I would highly not recommend.

      24 Sep 2019 - Customer Service Specialist in Morristown, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Pay if you are just starting out of high school. Other than that the pay is really not that good.

      Cons

      Management, Work Life Balance, Culture, Schedules. You will constantly deal with people leaving because the job to be honest is horrible. You are stuck behind bullet proof glass staring outside all day maybe seeing 1-10 customers a day by yourself. You will be bored out of your mind. This job is perfect for a retired person looking for employment who just wants to read. If you want anything out of life this place isn’t for you. Huge mistake trying it out. They will lie to get you into the door but I promise you will see the truth in no time. They don’t care about you or if you have an actual college degree. This place is not helping the community.

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      Advance Financial Response

      Recruiter

      Thank you for taking the time to share your feedback. We love the fast-paced nature of the work we do, but there can be some downtime. That is the nature of the work we do - being available to customers 24/7. In and out of the community, we strive to serve everyone where they are, when they need it. We care deeply for all customers and employees and are disappointed you felt that way. We would love to have you share ways we can improve by emailing hr@af247.com. Best of luck in your new endeavors and thank you again for your feedback!

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