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Air France Customer Service Agent Reviews

Updated 28 May 2019

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3.0
99%
Recommend to a Friend
Air France Chief Executive Officer Anne Rigail
Anne Rigail
0 Rating
  1. "Nothing"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Paris
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Air France full-time for more than 10 years

    Pros

    Benefits are pretty good, staff tickets helps a lot

    Cons

    It’s a French management, so don’t expect something special from them

  2. Helpful (1)

    "AF Call Center"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Air France

    Pros

    Great cosmopolitan environment, great friendly team. Very good training and updates on training. Travel opportunities. Easy to like working there.

    Cons

    Not valuing each individual, every one has a strength. Lots of pressure from higher management on 1LM

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  3. "Great opportunity"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in Miami, FL
    Recommends
    Positive Outlook

    I worked at Air France for less than a year

    Pros

    i worked there for 6 months, it s great work environment, i started with full time position and then switched to part-time. Great Team over all

    Cons

    i worked some days Night shifts until Midnight i took me literally 30 mn to the parking -Airport traffic is crasy Pay is small

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  4. Helpful (2)

    "Bad management team"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Air France full-time for more than 5 years

    Pros

    ***Great colleagues and travel benefits*** ***International environment with diversity*** I am sorry but there is nothing else positive to say :(

    Cons

    ***No room to grow no future*** ***Bad Management*** ***Minimal technology*** ***Internet is so slow that applications won't work*** It is really pathetic!

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  5. Helpful (1)

    "Horrid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Air France full-time for more than a year

    Pros

    Challenging job, very fast paced. It is amazing that you can learn a lot in a short time.

    Cons

    Horrible management in Boston station only! Miserable people you have to work with you. No one cares about the Job, it's almost like a free for all. The management picks on you like they are bullies back in grade school. Unbelievable work environment and no one cares. Not even human resources cares. Corruption, and horrible staffing and management lead to ultimately a bad place to work. If you work hard, you are completely unrecognized. The opportunity to move up almost never comes, and when it does, they choose the candidate who ultimately never challenges the upper management, someone who always says yes to upper management, without ever asking why. Meaning someone who kisses the most behind. It's amazing how they have had complaints to HR over the course of 4 years, by multiple people, and nothing ever gets done.. Instead they promoted the people who had received the complaints. The other stations are fine, but if you are choosing to work in the Boston station, I highly suggest you don't. You need to be a very strong person to work there.

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  6. "Very interesting work but no benefits and lots of drama"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Agent in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Air France for less than a year

    Pros

    You meet a ton of interesting people and you will have crazy stories that you will be telling to friends and relatives for the rest of your life. For an example, "that time someone tried to bring a harpoon on the plane"

    Cons

    Extremely stressful job. The Air France employees were rude and looked down upon the Swissport employees. It was insulting and demeaning to see how AF treated both their own employees and how they talked about other airlines

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