Air India Customer Service Agent Reviews

Updated 14 Aug 2019

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3.7
79%
Recommend to a Friend
71%
Approve of CEO
Air India Chairman & Managing Director Rohit Nandan
Rohit Nandan
7 Ratings
  1. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent 
    Recommends
    No Opinion of CEO

    I have been working at Air India for less than a year

    Pros

    Training at cte,hyd,and good work experience,OT

    Cons

    No free tickets..very less salary

  2. "Working as a csa in pax handling"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air India full-time for more than a year

    Pros

    Best place to work this organization

    Cons

    Work time is not satisfying


  3. "Good Working Environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Service Agent 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Air India

    Pros

    Less pressure, non hectic job

    Cons

    Lacks improvement, growth, not permanent job

  4. "Sr.security Agent"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Security Agent in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air India full-time for more than a year

    Pros

    It a very good company provided me all kind of Experiences

    Cons

    There is only Just only one Increase in post that is Sr.security Agent

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  5. "good to learn"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Service Agent in Ahmedabad
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Air India for more than 3 years

    Pros

    >alot to learn >teamwork learning >exciting and adventurous job >multitasking >authoritative >big banner job

    Cons

    >highly stressful >very less staffing and team players. >no regular shifts. >no holidays or festival offs. >very bad management >no hr policy. >no regular promotion and salary increment.

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  6. "contract for 3 years"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Security Agent in Tāmi
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Air India for less than a year

    Pros

    best place to work, good staffs and fun to be around

    Cons

    salary is main draw and growth less

  7. "Good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Air India full-time for more than 3 years

    Pros

    Company good but not satisfied with key poeple.

    Cons

    Managent is only challenges rest all good

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  8. "Operator"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Ramp Service Agent in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air India

    Pros

    Exprience workers but not maintain..

    Cons

    Poor aircraft maintenance and unrespect for labours.

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  9. Helpful (1)

    "Good for freshers but not experienced staff"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Mumbai
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Air India full-time for more than 3 years

    Pros

    Work pressure was bit low compare to other international airlines

    Cons

    Pay package for the contractual staff is on the lower side

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  10. Helpful (1)

    "A few words"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in Eranakulam
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Air India

    Pros

    Nothing good to mention as this job was one of the worst job,it also offered only hardships rather than benefits.I would not recommend this job to anyone who wants to build up a good career with future benefits.

    Cons

    No job security,less payment,no perks as against long shift timings,less support/no support from senior management,group-ism among co-workers,which makes it a hard job.

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Found 14 reviews