Cover image for American Cruise Lines
Logo

American Cruise Lines

Engaged Employer

American Cruise Lines

Add a Review

American Cruise Lines Reviews

Updated 28 May 2023

Verify your email to use filters. Having problems? Resend email
Found 422 of over 642 reviews
3.5
60% Recommend to a Friend
70% Approve of CEO

Found 423 of over 642 reviews

3.5
60%
Recommend to a Friend
70%
Approve of CEO
American Cruise Lines  . (no image)
.
251 Ratings
Pros
  • "Ability to learn and grow in the industry, room and board Included, relatable management there for you through it all(in 19 reviews)

  • "Being a part of the American Cruise Lines Company was nothing less than amazing(in 39 reviews)

  • Cons
  • "having to work long hours, no flexibility but eventually you get used to the long days(in 78 reviews)

  • "There is a pretty big disconnect between home office and the ships(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What are your colleagues talking about?

    Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously.
    Join the conversation
    1. 5.0
      Current Employee, less than 1 year

      Great place to work, a place where success and growth are encouraged and you get out of it exactly what you put into it.

      15 May 2023 - Talent Acquisition Specialist in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A good company culture, friendly work environment, respectful supervisors that are always there to help you grow, an interesting product, great learning opportunities

      Cons

      The cons are determined by the individual's mindset, a positive mindset will lead to success while a negative mindset will lead to failure

      Continue reading
      Be the first to find this review helpful

      American Cruise Lines Response

      Thank you for writing a review about life with American Cruise Lines at our Guilford office!

    2. 3.0
      Former Employee

      Poor upper management / operations managers

      15 Mar 2023 - Housekeeping Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to travel great pay meet amazing people Fulfillment

      Cons

      Poor upper managements /operation managers and above typically people that are not on the ship they decided to stop testing guest prior to boarding the ship and doing so caused a lot of crew members to get COVID unnecessarily and then turned around and fired us because we contracted COVID I was housekeeping manager and of course I'm in every room every day I was exposed to it everyday all day and they fired me because I end up with COVID which could have been avoided if they just continue to test guest upon boarding. Complete sabotage. Bad communication and strategy when it comes to very upper level management that are not on the ship day-to-day basis.

      Continue reading
      1 person found this review helpful

      American Cruise Lines Response

      Thank you for your honest feedback about your experience. Please do not hesitate to contact us at the home office.

    3. Join the American Cruise Lines team
      See Our Latest Jobs
    4. 1.0
      Former Employee, less than 1 year

      crap job

      28 May 2023 - Server/Waiter in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      food, travel, co workers, pay

      Cons

      low pay at start, strict rules

      Be the first to find this review helpful
    5. 5.0
      Current Employee, less than 1 year

      I love this company

      25 May 2023 - Assistant Hotel Manager in Guilford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great please to work and travel

      Cons

      Not really any cons I am very impressed with the entire company

      Be the first to find this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Inspired leadership with endless opportunities!

      17 May 2023 - Operations Trainer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      American Cruise Lines actively embodies their mission and values as an organization. They are highly collaborative with inspirational leadership, which provides employees with apex motivation to achieve their professional goals.

      Cons

      My daily commute is approximately 45 minutes each way, but the work environment far outweighs the commute.

      1 person found this review helpful

      American Cruise Lines Response

      Thank you for writing a review about life with American Cruise Lines at our Training Center in Guilford!

    7. 5.0
      Current Employee, more than 1 year

      Most rewarding opportunity I’ve ever had!

      13 Jan 2023 - Housekeeper 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training is excellent and there are plenty of opportunities for shipboard training as well. As long as you work hard and show a hunger for success, this company will make sure you do. There are no living expenses onboard and officers work very hard to make sure all crew are safe and confident in their positions. Teamwork is one of the most prominent core values of the shipboard structure so you’ll never feel as though you’re working alone or can’t ask for help. Working for ACL gave me an opportunity to break free of my comfort zone and afford a healthier and more comfortable lifestyle for myself. ACL is a company that will gladly promote from within and encourages crew members that enjoy shipboard life to work towards management within their departments. I’m really excited to go to manager training in February and start my permanent career with ACL.

      Cons

      The hours are long and standards are very high in the housekeeping department. It’s important to give guests the service they expect as advertised. That’s not really a con but shipboard life as well as meeting or exceeding standards set by ACL can be difficult for some. There’s not much downtime for crew but we’re there to work hard and provide an impeccable guest experience.

      Continue reading
      1 person found this review helpful

      American Cruise Lines Response

      We appreciate your feedback and hard work this season. Please keep a close eye on our website at www.aclcareers.com and follow us on social media to see the many advancement opportunities we are offering.

    8. 5.0
      Current Employee, more than 1 year

      Personal experience

      20 May 2023 - Lead Line Cook in Olney, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay Great friendships Great experiences Get to travel and get paid to do it

      Cons

      7 days a week job

      Continue reading
      Be the first to find this review helpful

      American Cruise Lines Response

      We are happy to hear that while working with us you were able to not only provide our guests with an exceptional cruise cuisine experience, but also grow as a professional. Thank you for being a passionate and hardworking member of our team!

    9. 2.0
      Former Employee, more than 1 year

      Don’t

      19 May 2023 - Dining Steward 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good money but that’s about it

      Cons

      Mental health, general well-being, terrible place to work.

      Continue reading
      Be the first to find this review helpful

      American Cruise Lines Response

      We understand that the hours are long and the position can be demanding. Life onboard a ship is not for everyone and many people in our company have been in your shoes as they have grown with us. We appreciate you leaving a review with advice to our management as we are always looking to improve ourselves.

    10. 5.0
      Current Employee, less than 1 year

      Great place to work

      11 May 2023 - Graphic Designer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I feel supported, have flexibility for work/life balance, and feel challenged at times to improve my skills

      Cons

      Can be stressful and moves at a fast pace at times

      Be the first to find this review helpful

      American Cruise Lines Response

      Thank you for writing a review about life with American Cruise Lines at our Guilford office!

    11. 5.0
      Current Employee, more than 3 years

      Family Owned and Operated

      15 May 2023 - Operations Manager in Guilford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Oportunity for advancement in most departments

      Cons

      Long hours! Pay is great!

      Be the first to find this review helpful

      American Cruise Lines Response

      Thank you for writing a review about life with American Cruise Lines at our Training Center in Guilford!

    Viewing 1 - 10 of 423 Reviews
    </>Embed

    American Cruise Lines Reviews FAQs

    American Cruise Lines has an overall rating of 3.5 out of 5, based on over 642 reviews left anonymously by employees. 60% of employees would recommend working at American Cruise Lines to a friend and 57% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, American Cruise Lines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Cruise Lines. This rating has decreased by -5% over the last 12 months.

    60% of American Cruise Lines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Cruise Lines 3.0 out of 5 for work life balance, 3.4 for culture and values and 3.7 for career opportunities.

    Popular Careers with American Cruise Lines Job Seekers

    JobsSalariesInterviews

    Work at American Cruise Lines? Share Your Experiences

    American Cruise Lines logo
    or

    Reviews by Job Title

    • Steward(88)
    • Deckhand(50)
    • Server(45)
    • Housekeeper(29)
    • Cruise Director(22)

    American Cruise Lines Photos

    + Add Photo
    American Cruise Lines photo of: America
    American Cruise Lines photo of: Guilford Training Class
    American Cruise Lines photo of: Interns!
    American Cruise Lines photo of: Purdue Career Fair
    American Cruise Lines photo of: Simulator Room
    American Cruise Lines photo of: Guilford,CT
    American Cruise Lines photo of: Galley Steward
    See All Photos

    Affiliated Companies

    Pearl Seas Cruises

    American Cruise Lines Job Seekers Also Viewed

    Royal Caribbean Group Logo
    Royal Caribbean Group

    4

    2,570 reviews
    Compare

    Glassdoor has 642 American Cruise Lines reviews submitted anonymously by American Cruise Lines employees. Read employee reviews and ratings on Glassdoor to decide if American Cruise Lines is right for you.