Anglian Water Customer Service Specialist Reviews

Updated Jun 1, 2021

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Found 7 of over 476 reviews

4.9
96%
Recommend to a Friend
100%
Approve of CEO
Anglian Water Managing Director Peter Simpson
Peter Simpson
5 Ratings

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  1. 3.0
    Former Employee, more than 3 years

    A good stop gap

    Jun 1, 2021 - Customer Service Specialist in Lincoln, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Well paid. Develops an array of skills. If you 'know' a lot of people you will go far without relevant qualifications.

    Cons

    Outdated recruitment and promotion structure. Very male-centric. Progression opportunities can be limited, it is who you know.

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    Anglian Water Response

    Thank you for leaving a review, we will certainly take this on board. We do continuously look to improve our processes where we can.

  2. 5.0
    Former Employee

    Good to work for

    May 17, 2021 - Customer Service Specialist in Lincoln, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great job if you’re good at using your initiative at dealing with problems

    Cons

    Only having 1 staff member for over 100 people to give you help if you get stuck

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    Anglian Water Response

    Thank you for taking the time to leave a review.

  3. 5.0
    Current Employee, less than 1 year

    Best place to work!

    Mar 29, 2021 - Customer Service Specialist in Lincoln, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    a company that cares about you, flexible with your needs, rewarding customer interaction, high regard for mental health and well being, promotes individuality

    Cons

    i honestly can't think of anything worth mentioning

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    Anglian Water Response

    Recruitment Advisor

    The title of this review is exactly what we love to see! Thanks for leaving this review!

  4. 4.0
    Current Employee, more than 10 years

    Good caring employer

    Sep 13, 2017 - Customer Service Specialist Team Leader in Lincoln, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Personal benefits and salary are good as is the support you receive to achieve your potential. Good career prospects are there for the right person

    Cons

    Can be stressful and the salary reflects that. It is a complex job in a heavily regulated environment. Very satisfied customers are what the company is all about.

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  5. 1.0
    Former Employee, more than 1 year

    Poor management

    Sep 1, 2017 - Customer Service Specialist in Peterborough, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, good overtime opportunities, good benefits. Access to Anglian water owned parks with free parking. Ability to work from home (but only in certain circumstances)

    Cons

    Overworked! Not enough recognition for those who put the extra hours and work in. Too much favouritism in terms of promotions and progression. Management having a lack of people skills.

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    3 people found this review helpful
  6. 4.0
    Current Employee, more than 10 years

    Blue chip company, great benefits, excellent salary. 100% customer focussed.

    Jul 10, 2017 - Customer Service Specialist in Hartlepool, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    100% customer focussed, great salary and benefits, friendly working environment. Flexible working, great training, options for further education and job security,

    Cons

    Progression within the company is challenging depending on location, the graduate schemes and access to Ilm 5 and higher is only available to band 4 and above. Anglian do invest in there people but the availability of additional learning and succession planning could be explored more.

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  7. 5.0
    Current Employee, less than 1 year

    Hard work but worth it

    Dec 15, 2016 - Customer Service Specialist in Lincoln, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    From the beginning of my employment with Anglian water I have had a great team of support from management to team leaders and mentors. The working environment is great as everyone is really friendly and welcoming. The job it's self is hard and there is a lot to learn but this isn't a problem with the training given.

    Cons

    When you first start the job there is a lot of new information so initially it can be overwhelming- although it doesn't last!

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