AppFolio Reviews

Pros

Not only does AppFolio treat employees well, but they've made it a point to hire and work with good people. The culture here can absolutely not be beat.

Cons

They're still a tech company and have our growing pains and issues. But the upside is that they don't avoid it. They actively work to call out what's not going well and try to fix it.

Pros

Fun, exciting environment - many opportunities to love up in company

Cons

Tight floor plan but happy that we’re hiring new people!

Pros

Great company culture that emphasizes a healthy work life balance. There are frequent company events to foster community and team building. The leadership is open-minded and transparent about strategy and direction. Company encourages professional growth and give more responsibility to individuals who've earned it.

Cons

Salaries are on the lower end for the Customer Success team members. Majority of leadership is male and white.

Pros

Everyone is friendly, warm, welcoming, and supportive! The managers take great care in coaching you to be the best you can be.

Cons

Sometimes it gets really cold in the office space but that is to make sure the computers don't over heat.

Pros

Culture is the only good thing

Cons

no opportunity of growth. low pay

Advice to Management

Make your employees stay

Pros

Wonderful company culture with hardworking, motivate employees that all work towards a shared goal and enthusiasm for the product and customers.

Cons

Customer Success is not there to help clients succeed, it is online software support to reactive instances. Expectations are conflicting between providing a supportive experience, but resolving the issue as fast as possible while juggling numerous responsibilities. Work life balance is encouraged, but is not feasible in frequent flows of employee turnover. Pay is not equal to the role and lower than most for... the role in SaaS.

Advice to Management

Work load volume and compiled responsibilities for no additional pay nor title change wears on the employees. To prevent constant turnover, compensation needs to be brought up to be more in line with the work delivered by Its dedicated workers. More open conversations around growth within the entire company and not the select support roles restricted to all those who begin a career with the product as a Customer... Success Manager.

Pros

Competent and friendly colleagues. Incredible access to resources for career growth and personal development. Fun culture. Easy to work remote.

Cons

Keeps you very busy. High priority projects can be stressful and consuming (though such projects do not come along often).

Pros

Appfolio allows you to work without micromanagement. They provide you the tools to succeed and allow you to move within the company. They are responsive to employee needs and everyone makes working here a lot of fun. This place rocks.

Cons

There are a lot of meetings but that is part of the business world.

Advice to Management

keep doing what you are doing. Everyone loves working at Appfolio because management is responsive to employee needs and listens to what needs to change.