Autosoft Employee Reviews about "new product"
Updated 29 Aug 2021
Found 6 of over 148 reviews
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"Incredible work life balance: WFH (even before COVID) and a culture of do what it takes to get a job done as opposed to clock in for x amount of hours" (in 7 reviews)
"The company is virtual first and has started hiring great people from all over the country" (in 9 reviews)
"Middle and upper management is decent is some places" (in 7 reviews)
"Promises were made to dealers that weren't kept with new product" (in 6 reviews)
Senior Test Automation Engineer
I have a joined a reputed product based company. The system is Lil complex and they are going to change the entire system into new. The problem is neither they have given me the KT about the application and no-one has any answers to my questions. I am not sure how I will achieve to make it as new system without knowing the existing system. Should I continue the or leave after 1.5 months? I am confident that I can find another job. Please let me know your thoughts.
*** Need help fishes **** Hi Nokia people, I had opted for company accomodation, so initially I paid hotel expenses. Now I have raised claim reimbursement request and it got approved as well and my request status shows "Hard Copy review" Is anyone aware how many days it takes for 'sent to payment' status? If anyone know about this please let me know. Thanks Nokia
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Reviews about "new product"Return to all Reviews
- Former Employee★★★★★
Combing through reviews is key here…13 Jul 2021 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
The company could have a lot of potential is you remove some of the “key” execs.
…just about everything else. Good people are literally chased out the door. There is zero appreciation of the employees from the CEO. The CEO does not trust anyone therefore, he micromanages through middle management and spends his days listening to phone calls and reading people’s messages to “catch people” as opposed to focusing on the release of a new product that has been promised for 8+ years, and still has no formal release date. He also doesn’t want anyone else’s input because his is far superior and nothing is ever good enough. Not to mention, there is hardly any room for growth within the company. They ramp up gifts and “swag” when things like “Best Places To Work…” voting time approaches and reach out to employees that they feel they could bully that would leave favorable reviews (usually out of fear of speaking the truth) to sway them to say something positive on glassdoor to balance out the negative (and true) comments. If you’re considering applying for a position here, ask about the turnover rates. Shocking is an understatement.
- Former Employee, more than 3 years★★★★★
Wanted to be part of something great!29 Aug 2021 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
The best part of my job was my direct supervisor. He had the respect of his team and we all drove success. I loved the people I worked with.
The CEO doesn't trust his management team to get the job done. Promises were made to dealers that weren't kept with new product. From the entire HR team quiting to top leadership, I would run to a new company.Continue reading
- Former Employee, more than 1 year★★★★★
A sad tale27 Aug 2019 - Software Engineer in West Middlesex, PARecommendCEO ApprovalBusiness Outlook
It's astonishing to me that Glassdoor allows themselves to be gamed by this company's transparent attempts to gloss over and dismiss the brutal (though true) accounts of its disastrous management since the arrival of new product management. Autosoft had an incredible team in place, both from a product management and software development aspect. For the nearly 3 years I worked there, it was the best job I had ever had (and my career was nearing 20 years). Brilliant, generous colleagues and supportive management; I was happy to come to work every day.
Then the President/Owner decided to bring in new product management, and he had the remarkable ability to come in at the end of an amped-up staff meeting and gradually purge it of any remaining energy. The boss had his yes-man, and anyone who disagreed knew where the door was. As a result, most of middle management, many in upper management and nearly the entire product development team opted to exit through that door. No accounting of this brain drain can perhaps adequately convey the value of the lost knowledge—simply devastating.Continue reading
Thanks for the feedback. I agree that we have incredible, brilliant people working here at Autosoft, with very supportive management. I'm glad to hear that working at Autosoft was the best job you ever had over your 20 year career as a software engineer. Autosoft is continuously recognized as an outstanding employer, through award programs that are driven by feedback from our employees. We definitely can't "gloss over and dismiss" the fact that it's very challenging and rewarding to work at Autosoft. It's challenging work and we continue to attract and develop the right individuals who are excited about the opportunities ahead, have the right experience and skills, understand the vision and path, and have the right attitude. Like any company with big vision and goals, we have successes and failures along the way. I'm proud to be part of a company that gives employees the transparency, autonomy and ability to make decisions and fail forward, learn from mistakes and make corrections along the way. Unfortunately, change isn't for everyone, and not everyone can thrive in an environment that pushes people to grow and challenges people to improve every day. I am sorry you didn't get a chance to grow your career at Autosoft.
- Current Employee, more than 3 years★★★★★
A SENSeless Clown Show24 Apr 2020 - Sales Manager in West Middlesex, PARecommendCEO ApprovalBusiness Outlook
Free Food Free Tshirts Cool Co-Workers that Share Your Same Issues They pay me every 2 weeks and with COVID I cannot leave yet
"We have never had to do this before" The words of a CEO and HR team that was very ill prepared and literally flying by the seat of their torn pants. Employees had their positions eliminated (it happens right?) due to "company restructuring. They decided to move $$$ to development type areas (so if you are reading this and thinking about joining the techie side BEWARE MY FRIENDS!!!) and wanted to let everyone know they were gone in a Zoom meeting. Problem is not everyone was in the meeting. Some found out when their access was unceremoniously cut off. "Oh your manager didnt call you?" NOPE he was a coward and did not do that! Promotions are based on something crazy because there are people on this proverbial bus that ARE NOT in the right seat at all. It is comical how some people are laughed at and ridiculed DAILY and they have no idea how bad they are at their job and hated. CEO micromanages because he is bored. Every Salesforce entry is looked at and the CEO takes hours going back and forth. If you lose an sales opportunity be prepared for 75 minutes of emails! Wonder if he knows sales team members don't close opportunities because of that and just lie to their managers as avoid the emails of shame? Look at the other reviews here. The CEO writes paragraphs in response to reviews? REALLY? Who does that man? Middle and upper management is decent is some places. Tragically horrible in some. No one really knows who in charge. Finance? They think so. Sales? They wish! Implementation? Maybe should be but not strong enough right now. Trying to bring a new product to market. 5 years and counting and NOTHING! 2022 is now a real date. Competitors laugh and point at them.Continue reading
- Former Employee★★★★★
Mediocre at best24 Mar 2020 - Software EngineerRecommendCEO ApprovalBusiness Outlook
Autosoft at least attempts to be remote-friendly, although there's some asterisks to this. They are open to locations in different timezones and non-US countries, which is always a good look.
If I had to sum up Autosoft, it's that everything you do day to day is at best ten times harder than it ought to be, at worst a hundred. As a software shop, it is glaringly mediocre, and overall not a solid place to build a career nor a solid skillset. The company likes to call itself agile but it's really in name only. The company is currently driven by a pure waterfall deadline to release a new product later in the year, and every discussion, decision, and deadline is dictated by this one date. As one may imagine, it falls prey to all of the issues of waterfall. Estimates are impossible, priorities are constantly and consistently shifting, and there's absolutely no capacity to address risk. Anything that would take a little extra time in the name of code quality is suspect - proper architecture, and especially testing is ignored at best or shunned at worst, and phrases like "tech debt" and "unit testing" are nearly taboo. The underlying architecture is severely flawed and because of the waterfall approach, no one is ever seriously prioritized to fix these issues - as a result tons of time is wasted on basic bugs, slow toolchains that cause more harm than help, inconsistent implementations, and worst of all, a local environment so unstable that developers can literally be blocked for days. All of these problems have been brought up, and many engineers have solid solutions, but no one is ever prioritized to solve them because that would jeopardize the waterfall release date. An agile coach was brought in to help resolve some of these issues but the effect has been negligent at best - even if the dev teams change their processes, it doesn't matter when the rest of the organization doesn't adopt agile. Blockers are supposed to be handled by management but I can't point to a single instance of an issue being unblocked by them. There are some downright bizarre technical decisions. The tech stack itself is ... suboptimal at best. The techs themselves are fine but implementations are so inconsistent and flawed, and understanding is so limited. The organization used to have an architecture team but all of these people were let go or otherwise left, and were never considered valuable, presumably in favor of all teams just magically "working it out" on their own. The most puzzling is a database team in which database engineers are required to do all database work for the application ... despite all other engineers being employed as full-stack. Many of the engineers here have strong back-end backgrounds and would have no troubles implementing what amounts to basic CRUD solutions, but are stuck waiting on singular database team resources, sometimes for multiple sprints. Again, many issues have been brought up, but they go into a black hole, never to be heard about again. Many other reviews have mentioned the "yes-man" culture, especially of the CEO. I can't speak for him but there definitely does seem to be an air of "comply or else" within the organization. There is very little trust built between individuals and teams. Many engineers have great ideas, and are anxious to try and bridge gaps for the betterment of the organization, but these ideas are often completely lost in the wind. If you join, you may be inclined to share your own perspectives, but do so at a risk - at best, prepare for lots of resistance, and at worst prepare to paint a target on your back. More often than not, what happens is individual developers become one-person armies - with good ideas that are never consistently shared or supported, the end result being a muddled mess of a platform and a whole lot of demoralization. Be prepared to not be supported if you have problems - being let go or stigmatized for not conforming is absolutely a thing at Autosoft, the organization would rather just cut you loose than seriously work with you on significant issues. And forget about actually growing into another role - there is absolutely no growth opportunity within the engineering department, everyone is just a software engineer regardless of skill. And the turnover that other reviews has mentioned is absolutely real - for a company of this size, it's alarming how many technical people leave each month. In the pros I mentioned that Autosoft is friendly to remote work. This is true, however be prepared to adhere mostly to an EST schedule since that's where the home office is based. Some teams are more open to discussion about it, but the conversations are theoretical at best. No support is given to the remote employees - the company refuses to provide more than a laptop and dock - no basic loadout or home office stipend - so if you don't have your own setup at home, be prepared for a suboptimal experience or to invest your own money in your home office. The company does try to have events that include remote employees, but there is an air in all communications that most perks are for in-office employees only. And be prepared to never meet your team - the company cancelled its annual holiday party in order to meet the deadline, and refuse to work to periodically invest in getting remote teams together, despite that being one of the keystones of successful remote teams. TL;DR: This is just not a good place to work as a software engineer at any level. You can find a more immersive team, a more enjoyable platform, a friendlier group of people, a more-accepting culture just about anywhere. The negativity and mediocrity just ... radiates from everyone and everything at this company. I'll end with a story. My first interview with the company, the manager's first question was "so....what's up?" as if he had absolutely no plan for an interview - I proceeded to conduct most of the interview. The second round was a technical exercise we could barely complete because it was based on their local environment which was having significant performance issues that day. I remember thinking "this is a company that will offer me a job and I'll tell myself all these red flags are in my head, but I'll be absolutely wrong", and that's precisely what happened. If you choose to apply and join, at least as an engineer, do so with extreme caution. You can do better.Continue reading
- Former Employee★★★★★
Don’t even waste your time applying!!13 Dec 2018 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Wellness perks Healthy snacks in the office all the time
If you recognize the words “24 months” then you know you’ve worked for Autosoft. That’s all that’s been said for several years. Twenty four months is long gone and still no product. This new “product” that is supposed to be coming out supposedly in 2020 will not turn this company around. Having a DMS that is beyond old has shaped what dealerships think of Autosoft. They claim that it will have the only new DMS system within its’ competitors within the last 10 years which is not true at all. Obviously who claimed this doesn’t know anything about the competitors. The goal is to gain dealerships every year not lose them which has happened for 2018. Sales is struggling because the software is so old. A change should have been made 10 years ago. Support is a disaster in itself. Employees are leaving faster than ever. Never should support employees work hard to service the customers while support managers are standing around talking and there are calls waiting in the Que. Make the managers take calls. If you pride yourself in great customer service then act like it. Just cause they are managers doesn’t mean they shouldn’t have to take calls especially when customers are waiting to get their call answered. Stop promoting employees because they are buddy with another manager or came from the same company before. Seniority is not always the best way to go about it but employees that have several years of Autosoft experience should be getting considered more than someone who just started.Continue reading
Thank you for your feedback – there are big changes that are currently happening at Autosoft. We released six new products in the past year and we continuously release new features and products as we continue toward completing the new product platform. Releasing new products comes with excitement – but also presents new challenges across the company and requires our employees to learn and adapt. Autosoft is recognized in the industry as one of the most recommended DMS providers, providing fast and friendly support to our customers. Autosoft is the DrivingSales all-time Highest Rated award winner, and winner of four Stevie Awards for Customer Service Excellence. Managers are in place to guide and coach their teams, and ensure that our customers are receiving the highest quality support from every team member. They also ensure we maintain our high expectations and KPIs within the support call center. We continue to set the bar higher every year, and the goals will continue to be more challenging every year, driving the business forward to continue growth. Autosoft is a great place to work, for those who thrive on challenging work and high expectations.
President & CEO