Avis Budget Group Customer Service Specialist Reviews | Glassdoor.co.in

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Avis Budget Group Customer Service Specialist Reviews

Updated Jul 1, 2019

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Found 11 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
100%
Approve of CEO
Avis Budget Group CEO Larry De Shon
Larry De Shon
3 Ratings
  1. Helpful (1)

    "Outdated/rigid management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Budapest
    Doesn't Recommend

    I worked at Avis Budget Group full-time for less than a year

    Pros

    International environment, good cafeteria, modern office building, nice colleagues

    Cons

    Rigid/inflexible managers, not open to processes improvement feedback. As a new joiner I was not explained /socialized in the group rules, there isnta strategy in place for knowledge transfer after the new joiner leaves the training, having a knowledge gap compared to more senior colleagues. The managers/team leaders tried to restrict my access to knowledge, saying that only SME's ( subject matter experts) can answer...

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    Advice to Management

    Drop the old school rigidity in treating your employees, be open to feedback, even if it is critical!

    Avis Budget Group2019-07-01
  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Budapest
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Avis Budget Group full-time for more than a year

    Pros

    Very nice place to work, good atmosphere, management is always looking for providing options of advancement fir colleagues

    Cons

    Because of the voice activity it can be very loud

    Avis Budget Group2019-03-09
  3. "People oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Budapest
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avis Budget Group full-time for more than a year

    Pros

    Remote Work Green Office International and multicultural Good benefits

    Cons

    Stressful at times Complicated and unclear processes Not many possibilities to advance in the company

    Advice to Management

    Please value quality more than quantity Listen your employees feedback and ideas more

    Avis Budget Group2019-03-09
  4. "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Budapest
    Recommends
    Positive Outlook

    I worked at Avis Budget Group full-time for more than a year

    Pros

    Good/professional management, nice colleagues and company events

    Cons

    Hard to move up the corporate ladder

    Avis Budget Group2019-02-08
  5. "Love my job, but they don’t see my worth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Buda, Budapest
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Avis Budget Group full-time for less than a year

    Pros

    Good salary, friendly team, good location

    Cons

    Worse training time, nobody helped me properly, lonely job

    Avis Budget Group2018-07-16
  6. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Budapest
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Avis Budget Group full-time for more than a year

    Pros

    Flexible and good work environment. Also travel expenses are offered and good opportunities for moving inside the company. In general the balance between work and life is really positive.

    Cons

    Career opportunities are not so easy and salary a bit low.

    Avis Budget Group2018-01-19
  7. "Working as a Customer Service Specialist at Avis Budget Group"

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    Former Employee - Customer Service Specialist in Budapest
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avis Budget Group for more than 3 years

    Pros

    Nice office, international environment, job process is not so difficult

    Cons

    Understanding is difficult with managers, organization is problematic at the department, salary is low, not so much development possibilities

    Avis Budget Group2017-12-13
  8. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Dubai
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Avis Budget Group full-time for more than a year

    Pros

    You gain experience being part of diverse cultural team and get a platform to interact with customer across the globe and professionally grooming

    Cons

    Career growth is poor. There should be some promotion channel on base of performance

    Advice to Management

    There should be some promotion channel on base of performance

    Avis Budget Group2017-10-08
  9. Helpful (1)

    "Just another corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Budapest
    Doesn't Recommend
    Neutral Outlook

    I have been working at Avis Budget Group full-time for more than a year

    Pros

    The offices are nicely designed. The interaction between management and team players is made easier with no personal office space.

    Cons

    Workload too high. Unrealistic expectations, lack of insight and sight for solving future issues. As other corporate environment, creating more job for employers than necessary.

    Advice to Management

    Improve quality of responses to customers, distrubute work in a more straightforward and hands on manner, use all teams to solve emergencies in each other's department and the workload will be lesser.

    Avis Budget Group2016-06-10
  10. Helpful (2)

    "Customer Care Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Account Services Specialist in Budapest
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avis Budget Group full-time for more than a year

    Pros

    Great place to start you career Location is great, easy to get there by public transportation The office itself is modern and cozy Good atmosphere with a lot of nice people

    Cons

    Salary is below the market standard, no real chances for pay rise Fringe benefits are also subpar compared to most other SSCs Work-life balance is hardly manageable due to overtimes Imperfect communication of processes and policies

    Advice to Management

    They should really get some high-performing people to the most difficult positions and start to build some effective structure. To keep up with the competitors (other SSCs) they should increase salary/benefits, especially those that would not even cost them much (e.g. home office?). They need to practice positive reinforcement toward employees paired with the prospects of career opportunities to keep the most potent workforce.

    Avis Budget Group2016-03-27
Found 11 reviews