B&Q Employee Reviews about "b q"

Updated 19 Nov 2020

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3.5
67%
Recommend to a Friend
81%
Approve of CEO
B&Q CEO Graham Bell (no image)
Graham Bell
198 Ratings
Pros
  • "Good pay for a student during A-levels(in 98 reviews)

  • "Good benefits 20% staff discount and other online companies(in 70 reviews)

Cons
  • "I worked at b&q for a number of years until I couldn’t take it anymore(in 72 reviews)

  • "Long hours and sometimes physical workload - but worth it(in 33 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "b q"

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  1. "Great Business"

    5.0
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Assistant in Huntingdon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at B&Q full-time for more than a year

    Pros

    Everything at B and Q is great

    Cons

    There are no cons at B & Q

  2. "Great Job with Amazing Management"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at B&Q part-time for less than a year

    Pros

    May be rather store specific, but the management at the store I work in are amazing and will look after their workers needs and wants. The company - considering their size - make sure their employees feel as if they are valued and their opinions matter. Would recommend a Customer Advisor role to anyone looking to work at B&Q

    Cons

    Hard to get a transfer to a different department within the store


  3. "Awesome company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Trading Manager in London, England
    Positive Outlook
    Approves of CEO

    I have been working at B&Q full-time for more than 10 years

    Pros

    The company looks after their staff really well. Huge support network for everyone with lots of benefits and great pay

    Cons

    There are no cons. B&Q are the best

    B&Q Response

    October 29, 2020Employer Brand & Attraction Manager

    Thanks for your 5 stars and for recommending B&Q as a great place to work!

  4. COVID-19

    "A genuinely fun place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Kitchen Showroom Advisor in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at B&Q full-time for more than a year

    Pros

    Colleagues are what make the job so enjoyable, everyone works as a brilliant team, and there's always something new to do and learn. I'm currently working towards a management apprenticeship! B&Q also have been handling the covid pandemic extremely well.

    Cons

    As in any retail role, hours can be long and you can get difficult customers, whose problems are often out of our immediate control (failed warehouse deliveries, products out of stock, etc.)

    B&Q Response

    October 1, 2020Employer Brand & Attraction Manager

    Thanks for your review - really great to read that you're enjoying your time with us.

  5. "Worst Place I Ever Worked, Rubbish Management, Overworked like Slaves and poorly paid, Full of Scallies Chavs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistant in Oldham, England

    I have been working at B&Q part-time for more than 5 years

    Pros

    50% of your colleagues are friendly and nice and easy to work with and get along. 20% Staff discount.

    Cons

    The whole company is poorly managed and we are told we are hear for the greater good of the company and should worship B&Q as if it is a religion. Staff are overworked and exploited with poor pay and working conditions. The company cuts costs at every level that you are burden with so much workload. The stores are understaffed and poorly run that it has a negative consequence on the employees in terms of customers complaining and taking out their frustration and shouting at the poor service you give them. Everyone has a can't do attitude to work and the moral is really low due to the poor pay, workload, bad management, bad culture and working conditions which ruin your health. Everyone wants to leave and find a better job. But B&Q exploits the weak and vulnerable in society who can't get jobs elsewhere and are stuck and trapped there. The management and the company don't care about the workers and treat you like rubbish. I have never worked in a company like this. The management and the company don't care about the workers and treat you like rubbish. I have never worked in a company like this. 1) 50% of your colleagues are scally and chaves. 2) Poor pay 50p to £1 above the minimum wage. 3) Overworked doing 3/4 peoples jobs, as the company does not employ people. 4) No training given so you have not got a clue how do the job properly. 5) Short staff on every area of the store. 6) Management are rubbish and don’t have a clue how to manage people and get the best out of people. 7) Moral is really low 8) Poor health and safety and working conditions that you end up hurting your back, cutting your fingers, engaging with chemicals with no safety measures 9) Staff toilets are not clean that you can’t even breath when you go in there, smells of pooh. 10) Staff canteen is dirty 11) No career development, but who wants to work there anywhere. 11) Exploitation of the weak and vulnerable in society who can’t get jobs elsewhere. 12) Customers who shout and abuse customers because of the poor service they get from the company. 13) 3 people on the tills when we have 30 checkout machines. 14) Rude and racist colleagues who don’t like the BAME people. 15) Cutting corners at all level that you are impacted in a negative way e.g. trying advise customers on building material when you don’t have a clue. 16) Breaks and lunch break can’t be took on time and at times not be able to take them. 17) Getting paid overtime is a nightmare, you have to chase them all the time to get them to process it. 18) Hard to take annual leave because they have limits and if you don’t take them you lose them. 19) Rotas are poorly done and changed so you get turned away when you are schedule to work. 20) Supervisor/Team Leader don’t have clue how to manage and do their jobs properly 21) everyone hates working there and want to leave and are workshy. 22) Employees and managers are sleeping around at work with each other on nights and getting dunked and creates the work gossips (Christmas is popular time). 23) Stressed out employees because of the pressure of work and customer demands. 24) A lot of workplace politics and gossip leading to conflict and problems at work. 25) Management and supervisors don’t care about employees or making a good place to work. 26) I was working so hard and fast and running around like a dog that I lost weight and ruin my health. 27) No work life balance, slaved to the company. 28) Management and other colleges are bullies and tend to group up on you. 29) Working there is a prison sentence and the only goal you will make there is to leave as soon as possible, unless you have a screw lose and wish to remain 30) Hundreds of products without correct prices and you have to run like a dog to get the correct price and apologies to the customers while they shout and become frustrated with you because of the time it take to get the correct price.

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  6. "Loved it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Showroom Manager in Briston, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at B&Q full-time for more than a year

    Pros

    Great team, fantastic unit manager

    Cons

    Lack of progression within B&Q

    Continue reading

    B&Q Response

    September 7, 2020Employer Brand & Attraction Manager

    Thanks for your 5 star review. Sorry to hear that you didn't feel that there were enough opportunities for progression for you. Please see our stories on LinkedIn to understand the career paths that our store colleagues have taken, and how they progressed to their next roles.

  7. "Flexible working conditions if you are a student"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Showrooms Customer Adviser in Crewe, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at B&Q part-time for more than 3 years

    Pros

    Flexible working hours Knowledgable employees Being able to transfer to another store

    Cons

    Kingfisher micromanages B&Q Bureaucratic internal processes Limited career progression

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  8. "Great place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Croydon, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at B&Q full-time for more than a year

    Pros

    Great discount Fun work atmosphere Good benefits

    Cons

    The customers! I worked at b&q for a number of years until I couldn’t take it anymore. We had one particular customer, who used to come in 3 or 4 times a week. This certain customer was from a well known design television show from the late 90s, with a passion for DIY. This certain customer had a real ‘BARK’ shall we say. She’d come storming into the store, demanding all sorts of paints/MDF/Perspex etc etc to make up some of the most unimaginable tat. She would order us around like we were handy Andy and showed very little gratitude. We’d have to go out of our way to help her under managements order. After spending 3 hours desperately searching for one particular type of sand for this customer, so she could make a textured wall, I couldn’t take it anymore and had to leave the store never to return. I’d go back and work there if I thought she’d moved or had given up on the DIY, but I’ve heard from old friends she is still there, every week.

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    B&Q Response

    June 16, 2020Employer Brand & Attraction Manager

    Thanks for your review - all the best for your next role. Perhaps outside of customer service!

  9. Helpful (1)

    "SERIOUS IMPROVEMENT NEEDED, TERRIBLE COMPANY"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in London, England
    Doesn't Recommend
    Neutral Outlook

    I have been working at B&Q full-time for more than 10 years

    Pros

    I honestly struggle to come up with several examples

    Cons

    B&Q are a terrible company and noone can see where the company is heading in its future, I'll keep this as brief as possible but there are several key issues that fails them. 1: I've been here at B&Q for 27 yrs this yr, and never have I been appalled at how the company treats us, every one of us CA's are treated like a number and none of our complaints or issues i.e. stock gaps, holidays, and internal fall outs are addressed. Were told to do our job but we CAN'T when the company decides to have "delivery issues" with vast proportion of stock, which feels like we never paid the suppliers. The amount of work we have to do and our responsibilities increase month on month to the point our basic customer service and facing becomes forgotten about for which we are then told off, and that is because we're so busy with click and collect, orders at literally last minute o'clock. Our ex ceo Veronica failed in her attempts to run this company, spending millions to create cheaper alternatives for which within a year was scrapped for branded products as that's what the consumer wants, a fact any CA could of told you AND she walked away with several million as a 'stepdown' 2: our wages are not enough to cope with the increasing responsibilities, and in one case we were told we can be on £10ph if we have a certificate for plumbing/electrician/horticultural degree, and one of our staff intentionally spent best part of two yrs getting a electrician course done with, passed with high quality and degree....only for B&Q to say sorry we don't pay £10ph no more with no heads up despite management knowing of the course being taken. We take complaints and delivery issues and next day click and collects which management should be doing, we dont get paid to do those roles. Another thing is I've lost hundreds literally hundreds a year with cut backs, no summer or winter bonus worth £300 a yr and no Sunday premium, and no STB, for which we had a 5% increase last year but STB is worth 10% so we've lost out I used to be a lvl 5 CA and damn good at my job too, suddenly with cut backs I was a lvl 1, in fact we all were. Now any new colleague is paid the same as me, no matter the age or experience. So it goes to show that experience and talent mean nothing if an 17yr old with no qualifications and experience is paid same as me, I've more responsibilities and much more store knowledge about anything we do and have and we're all paid the same, which is minimum wage and not any higher any more it seems. 3: club cards- this has got to be addressed, B&Q is ramming this down our throats, my line manager has personally threatened to sack me if I fail to hit target of 20pw. So you telling me if I get 19 I'll be fired? Guess what no everyone wants or needs a club card, please stop forcing us to ask every customer and we don't need to worry about it all, ever since the company pushed this to be a occurring event all staff members all of them are now terrified of failing and are always in a sodden mood, I'm on verge of seeking therapy and medication because of the internal pressure. Once again the company treats us shockingly and get away with it, never ever have I had been forced to do something im not capable off, even of we try. This isn't an issue of I'm not paid to do it, noone is saying that buy the constant reminder of punishment via the sack or formal warning is worrying. I'd love to know what it's like at a super market. Between technology that crashes and endless embarrassing gaps and the constant threat of being fired it's not a good place to work. 4: career, there isn't one, you either enter a role as management or your never to be one, I refuse to resit my o lvls or GCSEs to prove I can count, only the young and fresh colleagues stand a chance never the loyal and trustworthy older serving CA

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    B&Q Response

    March 18, 2020Employer Brand & Attraction Manager

    Wow. Thanks for sharing, there's a lot here to address but the bulk of it is store and line manager specific, and not down to how B&Q is run as a company. Please do book in some time with your line manager and discuss these concerns directly as most issues can be dealt with in your store, and we hope they are. We appreciate that there's been a lot of change over 27 years - retail as a sector is having to evolve and adapt very fast and this can be unsettling for those who find change challenging, again please share your feelings with your line manager and have a look at the support and counselling services that The Retail Trust can offer you (on our intranet). We hope this helps. If you do still wish to progress, please do reconsider our apprenticeship schemes as we've seen many older colleagues graduate recently who also initially felt the same way about learning new things and retaking GCSE's. Perhaps have a chat with one of them to understand more? We hope that things get better for you soon, but direct conversations within your team are the way forward.

  10. "It's all about People."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Showroom Advisor in Doncaster, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at B&Q full-time for more than 8 years

    Pros

    good people simply make you feel home. joined B&Q 10 years a go i had no idea of any DIY skills. everyone was happy to help me along the way. from different back ground i had different ways of doing things at the start.my managers and supervisors explained to me the difference between aggressive and passionate in a very good way. i felt that i'm valued and i'm a part of a good team. i still love working for B&Q.

    Cons

    still love working for B&Q.Recommend to a friend.

    B&Q Response

    January 6, 2020Employer Brand & Attraction Manager

    Hurrah! Thanks for the excellent review - it's such a pleasure to read that you feel part of the family - we really do appreciate you!

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