Baystone Media Reviews

Updated 23 Feb 2020

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2.7
45%
Recommend to a Friend
0%
Approve of CEO
Baystone Media General Manager Tom Daniel  (no image)
Tom Daniel
1 Rating
  1. "Stay Away!!!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Baystone Media full-time for more than a year

    Pros

    Some people are nice but don't expect move up here. They don't even post open opportunities. New Team Lead position was GIVEN to someone, they didn't even post it or have other employees interview.

    Cons

    Managers do not listen. 6 months of employees avoiding work and nothing gets done. I thought work avoidance and dodging the call queue was 0 tolerance. Not here, you can get away with it for 6 plus months. Pay is terrible. Everyone is leaving and jumping ship to another company. Funny how these people leaving are going to the same company. Working at home is only option if you're friends with the boss. Other departments get to pass calls to us when they are supposed to be handling it.

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    Baystone Media2020-02-23
  2. "good beginner job"

    3.0
    Former Employee - Customer Service Representative 

    I worked at Baystone Media full-time

    Pros

    and the people are nice

    Cons

    the workload can be stressful at times, especially for the pay

    Baystone Media2020-01-04
  3. Helpful (3)

    "Little pay but there's free Goldfish and Pretzels"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cs Representative in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Baystone Media full-time for more than a year

    Pros

    Relaxed dressed code. Free food once in a while. Easy to commute to.

    Cons

    Pay is terrible, but the work is super easy. Management doesn't listen to concerns and the moment you speak up, you're viewed as the trouble maker and get singled out. The harder you work the more they give you. Training is terrible and you have to learn on your own. Co-workers are nice, but there is one that is super negative and makes memes about other employees behind their back. She has a folder of people's Facebook pics to make memes. She gets away with it because shes friends with the Manager. Moral is super down. Don't expect to grow here. Everyone who has been promoted is now with a different brand. Don't even try to go over the manager's head, you'll be under a microscope and your life will be hell.

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    Baystone Media2019-08-05
  4. Helpful (1)

    "A Nice Job right out of college, but don't expect a career here"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Downers Grove, IL

    I have been working at Baystone Media full-time for more than a year

    Pros

    Relatively easy, rarely do you have to deal with back to back to back inbound calls, coworkers are helpful and friendly, 50% commission on any upsells but no real pressure to do so. Management is helpful most of the time. The job stays at work

    Cons

    Difficult clients at times. Dealing with the messes/half-truths/ridiculous promises that sales leave behind when they sign up clients. The pay leaves something to be desired. Raises are paltry, to say the least.

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    Baystone Media2018-07-07
  5. Helpful (1)

    "Good First Grad Job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Downers Grove, IL
    Recommends
    Positive Outlook

    I worked at Baystone Media full-time for more than a year

    Pros

    The company is full of young people and the overall job is easy if you don't mind making a ton of calls. Commission for sales is fair, and can give you extra income if you put forth a bit of effort. Lots of free lunches, and also a lot of raffles.

    Cons

    Management will hear your suggestions but often take months, or never get around to them. It is very clique like with the other employee's, so if you're new better try to make friends quick. Pay is low, but good if you've got nothing else and need a job. That's why there is such a high turnover rate.

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    Baystone Media2017-07-31
  6. Helpful (1)

    "Great Entry Level Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook

    I have been working at Baystone Media

    Pros

    The people are the best part of the job. It's a lot to learn at first. but you get to learn about a lot which helps down the road. The company enjoys promoting internally.

    Cons

    The pay isn't the most competitive but understandable for your first job.

    Baystone Media2017-03-13
  7. Helpful (2)

    "Client Services Representative"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in Downers Grove, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Baystone Media full-time for more than a year

    Pros

    They try really hard to create a sense of community, often feed you, they try and keep snacks and coffee stocked, laid back dress code, and the doctors/clients aren't always bad, super easy to get through your work load, management is quick to respond for the most part when you need them

    Cons

    Everyone gets way more clique-y than any other place I've worked at, middle management will pick favorites and it shows, if you aren't accustomed to working in customer service and getting screamed at and berated this might not be the job for you, disconnected with other departments, upper management seems like they want to hear your suggestions but they will go ahead with their own suggestions

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    Baystone Media2017-03-11
  8. Helpful (3)

    "The most clique-y company I've worked at"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook

    I worked at Baystone Media full-time for more than a year

    Pros

    Relaxed dress code, free food often, pretty easy understandable work load, management is always willing to help you learn about the content and what services we offer.

    Cons

    Client service team leads have very obvious favorites, if you're not one of them, it shows. They tend to stick together with their favorites in packs, leaving other employees feeling like they're on the outs with their own management.

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    Baystone Media2017-03-13
  9. Helpful (1)

    "Great company until Parent Company Swallowed It Up"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at Baystone Media full-time

    Pros

    Good pay and work hours. Coworkers were the best - very helpful and supportive.

    Cons

    Minimal benefits and corporate did not allow for our office to make any decisions. All decisions were made from across the country in CA.

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    Baystone Media2017-01-30
  10. Helpful (2)

    "Glorified Call Center"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Baystone Media full-time for more than a year

    Pros

    This job is not difficult. If you are looking for a position where very few actual skills are required, and you don't mind promoting a sub-par product and dealing with micro-management, then this job is for you. Plus you get to take a 1 hour lunch every single day!

    Cons

    This "Customer Service" job is actually just working at a call center. The phones are constantly ringing, and you have under a minute of down time between each call. On top of the incoming calls from clients, which never seem to end because of the promise of "Unlimited and Free Rockin' Web Support," CS reps are also expected to update websites, send emails, make outbound calls and reach a monthly ancillary sales quota. I was verbally harassed by clients on a daily basis in this position, with some of them calling in to just scream at someone. The managers expect you to just deal with this abuse and move on to your next call. It is clear by the lack of response to this kind of common occurrence that Baystone Media does not value its employees. They only care that there is someone to answer the phone and make sales. Additionally, there is no room for professional development or promotion, so don't even think about it. PRO TIP: If you have a college degree and actually value yourself and your career, DO NOT take a job at Baystone Media. It is a black hole where you will develop nothing besides your phone experience and a dissatisfaction with your life. This is a churn and burn job, so avoid it at all costs before Baystone Media chews you up, and spits you out.

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    Baystone Media2016-12-02
Found 21 reviews