The positive reviews here were left by people who work at HQ in Redwood City. If you get hired to work in Las Vegas you will not have the same experience.
First and foremost the description of the job omits the fact that is a customer service AND retention position. If a customer says they want to cancel there is a specific script that has to be followed. It's not difficult but if Because was upfront about the nature of the job I would not have applied. We have hourly stats posted in a group chat and if they're not good the owner will have a manager micromanage you for the rest of the day.
The second thing I took issue with is Because Market's response to Covid-19. There was no response. Our members are mostly elders and Because did not change the return policy at all, which entails the member taking their packages to FedEx to be returned within thirty days. Being that Covid is particularly lethal to older people I found this insensitive at the very least because it was not safe for them to go outside.
Next the call system we used is absolutely terrible. It is impossible to take retention calls since the members could not hear us. We were still expected to follow the script even if the only response we got from the members was "I can't hear you." I got cursed out by customers almost everyday.
Lastly, I would not recommend this position to anyone because of the mess the outsourced partners got them into. We are expected to rebuild trust with customers who have been mislead by incompetent agents Because hired in the past to cut corners. It's not something beyond my skill set but all of these issues compounded with a pandemic ultimately made this position too much for too little pay.
