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Best Buy Customer Service Representative Reviews

Updated Jul 18, 2019

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Found 337 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
100%
Approve of CEO
Corie Barry
3 Ratings
  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy full-time for more than 5 years

    Pros

    good benefits, could be better

    Cons

    immature coworkers, espp "immediately vested" aka kept in account bought twice a year

    Advice to Management

    be more positive, stop being so rude

    Best Buy2019-07-18
  2. "Laid back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time for more than a year

    Pros

    The work isnt too difficult

    Cons

    The typical angry entitled customers

    Best Buy2019-07-18
  3. "good company for college students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pembroke Pines, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time for more than a year

    Pros

    fast paced, fun environment, flexible schedule

    Cons

    holiday hours, Black Friday, inventory

    Best Buy2019-07-13
  4. "Decent Working There"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Victoria, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time for less than a year

    Pros

    Good Discounts on products and usually good managers.

    Cons

    Break Times are not great

    Best Buy2019-07-10
  5. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time for more than a year

    Pros

    Great discount, made life long friends

    Cons

    Stressful customers were the worst

    Best Buy2019-07-09
  6. "loved my store but the pay isnt the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Best Buy full-time for more than a year

    Pros

    loved my team and the environment

    Cons

    similar jobs pay more money and you dont make commission

    Best Buy2019-07-12
  7. "Good for retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Approves of CEO

    I have been working at Best Buy full-time for less than a year

    Pros

    Company actually cares about the employees and the benefits and pretty good for entry level positions.

    Cons

    The management at some stores are pretty hard to work with.

    Best Buy2019-06-26
  8. "Good part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time for more than a year

    Pros

    Great culture and people to work with , they hire a good people Job isnt too demanding and pretty enjoyable good benefits and employee discounts

    Cons

    The GM was terrible and unfair at times Not a lot of room for growth

    Best Buy2019-06-25
  9. "Best Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy full-time for more than 3 years

    Pros

    Great coworkers Great discounts on electronics

    Cons

    Management is inexperienced Crappy hours

    Best Buy2019-07-05
  10. Helpful (1)

    "Feels like a second family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Gilroy, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time for more than a year

    Pros

    We have game nights which help us bond. We play games in order to make our application goals. We have days when we have food in the bad provided by management which boosts our worth We get monthly review which help us improve. Bonuses

    Cons

    No cons unless your not ok with the pros I listed

    Advice to Management

    No advice to management

    Best Buy2019-06-16
Found 337 reviews