BigPanda Reviews

3.6

59% would recommend to a friend

(165 total reviews)

Assaf Resnick

68% approve of CEO

57% positive business outlook

BigPanda has an employee rating of 3.6 out of 5 stars, based on 165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigPanda employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
2.0
17 Nov 2018

Spin Zone

Recommend
CEO approval
Business outlook

Pros

+ You'll get paid a bunch, probably overpaid for the target market and age of BigPanda + Great work life balance, your manager may not even notice you're there. + Outside of engineering life is good. + Food, Parking, Bathrooms, Break Area. + Customer satisfaction & retention + Industry leader in AIOps for a time + Stock options

Cons

- No one in the US office has been around very long. - Poor leadership that lacks integrity - Underwhelming start-up experience at all levels (first time CEO, "CTO" and "CMO" are lost in the sauce) - Heavily inflated sales quotas by 2-4x (how do you think you can achieve 600% YoY growth? Don't sell anything the previous year!!) - Over hired, underperforming sales development reps hurting organization for years - Junior level sales reps hired with a negative track record, then left. - Sales reps sourced from failing companies because of relationships. - Diluted territories and opportunities. (Literally one day every sales rep was made a regional director) - Quota accelerators met when unrealistic side goals achieved = no integrity - Quarterly commission payout and unresolved payout errors = no integrity - Light dispersion The office is overcrowded, engineers are sitting at clumsy manual lift tables, literally elbow-to-elbow with your neighbor. Some engineers get stuck on the end of a table and have people walking and bumping their chair all day. Some employees squat in conference rooms, or breakroom, just to get some room to work. In the US office if you aren't seen at work doing work you're a waste of salary and your name will go into a black book. The people leadership at BigPanda range from competent to severely incompetent and lazy. Especially on the customer success side. One VP in particular is a slave-driver that assigns too much work and a short deadline, when they couldn't even do the work themselves because they have no idea what the work entails. Overall it's just a terrible, loud, and unorganized place to work. The middle/upper management is the WORST I've seen in my career. I'm surprised anything gets done. My biggest regret is that I didn't quit sooner. My second biggest regret is that I didn't get to see the projects I develop to the end. My third regret is I accepted any stock offering from this company and didn't take the salary increase.

2.0
20 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Past teams in place were making a huge positive change in numbers, opportunities, and it shows Efficient marketing hype machine geared towards continually pestering current customers into buying professional services which they do not need based on FUD sales tactics. Support team is solid and cares about the customers.

Cons

TL;DR : A joke of a company, do not get a job here unless you are incredibly desperate. It's common knowledge that any kind of dissent from the management team's strategy of the day turns you into a marked man. As a result, the CEO operates in a bubble. No one is going to tell him exactly what's happening because it gets you fired. Our HR must have be giving the CEO the worst advice in the world since they're telling him to respond personally to these reviews -- is this how a CEO of a should be spending his time? Especially when the company is in such a sorry state? Make no mistake, the negative reviews here state the truth. BigPanda has gone through 3 rounds of firing groups of people -- over the phone, in morning meetings, remotely, because they didn't want to cut into office drama. Yes they fired top performing sales people who were making their numbers because those people "disagreed" with the management strategy of the day. Yes they laid off more than 25% people in February for "budgetary reasons' but they spent hundreds of thousands of dollars taking other employees to on trips just a few weeks later. Yes they make those fired employees take down there negative reviews here or they threaten to take away their severance packages. Its well known that if you want to get on the good side of management, you should post a positive review up here and let them know. They are completely paranoid about these Glassdoor reviews and ask employees to post positive reviews. Issues with the product - The product was decent until, the high ups (CEO) and others decides to push for a major software release every quarter. Once this happened, there were so many issues with the product that I would never put it into a production environment for IT Ops. Under-qualified employees - the salary is often low to comparable software companies, due to this, BigPanda hires under-qualified people to fill positions. There is no 401k Match. The list goes on and on.

avatar
BigPanda Response
7y
We take employee feedback very seriously and do everything we can to listen, reflect, and constantly improve. However, the content within this post is misleading and paints an inaccurate picture of the kind of culture we have built at BigPanda. We asked ourselves whether we should answer such an inaccurate post, or just let it lie. We decided we owe it to all our employees, who have worked hard to build our culture and our success. First point of correction, the company is not in a "sorry state". Quite the opposite. Sales have grown 600% year over year. We have added many customers from the F500, and those customers love our product & service. Our churn is net negative, meaning existing customers are buying more and more. We are funded by some of the best VC's in the world. Most importantly, most employees love working here as reflected by our employer NPS score which is above 80%. Second, we pride ourselves on a free exchange of ideas that cut across all levels of seniority. Transparency is one of our core values. Dissenting opinions are not frowned upon, they are listened to and respected. Our CEO preaches openness (as does all our management). And he doesn't spend his time answering Glassdoor reviews - that's my job :-) Finally, we most certainly did not layoff 25% of our workforce, as mentioned in this post. And we have never parted ways with employees "remotely" or "in morning meetings". There is no easy way to part with anyone, but we have always done our very best to be respectful.
1.0
20 Sept 2016

Market greenfield - Immature product - Slow revenue growth

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Cool name and logo. Product could be a market disrupter. Great health benefits. Lunch 3 days a week. New office

Cons

No cool story where the name and logo came from. Early on we were able to acquire some good logos as early adopters. We quickly found out in implementation that the product was not enterprise ready. The CEO knew the product want not ready but we could not get the talent onboard to speed up product development. With this fact he still tried to force sales to sell something that was not fully baked to keep VC's happy. This prompted what we called bloody Friday where 25% of the company was let go in 2 hours on a Friday. Then another 25% left on their own free will shortly there after. CEO is not transparent at all and leads with his own motives not the businesses.

Viewing 1 - 3 of 165 Reviews

Glassdoor has 167 BigPanda reviews submitted anonymously by BigPanda employees. Read employee reviews and ratings on Glassdoor to decide if BigPanda is right for you.