Block Employee Reviews about "growing pains"
82% would recommend to a friend
(7 total reviews)
Jack Dorsey
88% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The managers have also out sourced a lot of their work to tendered advocates so they don't provide any support for calls or take escalations." (in 22 reviews)
- "Compensation is good but not as good as similar tier companies like Facebook or Amazon" (in 15 reviews)
- "Upper management seems lovely and savvy but are tone deaf to the struggles (or just don’t care) and continue to make the role harder." (in 8 reviews)
Found 7 of over 1T reviews
Updated 30 Nov 2023
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Reviews about "growing pains"
Return to all Reviews- 3.019 Feb 2018Customer SupportFormer Employee, more than 1 yearSan Francisco, CA
Pros
- Friendly, intelligent, and diligent colleagues - Free food
Cons
- No growth in support. There's very little opportunity to advance into a career outside of the support environment. typically, support is a stepping stone towards other career paths, but there's little to no room for mobility aside from being a support manager or resolution specialist (tackling escalated cases). - Difficult to support other products of Square when they don't have a customer facing team/direct transfer for incoming calls. I.e. Employee Management, Capital, Cash. Supporters are expected to have knowledge of multiple product areas so it does get difficult when there's new features/bugs in the platform/product requests/etc. since there's no clear escalation path in place - The nature of support is 24/7. You are meant to serve the customers and with that in mind, expect to work holidays. When other employees get a week in between Thanksgiving, Christmas, New Year's, you're more than likely working. Though you get to work from home, it's unfortunate having to be locked up in a room taking calls while the rest of your family enjoys the holiday. - Growing pains = culture is difficult to maintain with rapid growth - Little diversity in the certain product areas and it does get cliquey.
5 - 4.08 Aug 2016Software EngineerCurrent Employee, more than 1 yearSan Francisco, CA
Pros
My coworkers are great. I really enjoy working with my team and we get along very well. Both my manager & his manager were previous engineering leads that worked up to senior positions, which I really like.
Cons
Documentation is not the best and there's a lot of 'tribal knowledge'. Some growing pains due to recent expansions, ie. a lot of tools that worked while we were smaller aren't working so well now (work in progress to build new ones though).
- 4.027 Nov 2023Account ExecutiveFormer EmployeeSaint Louis, MO
Pros
The sales team was definitely going through major growing pains but the company at least seemed to care about employees
Cons
I wish them the best in figuring it out. Every month there are more lay offs
- 5.014 Oct 2014Anonymous EmployeeCurrent Employee, more than 3 years
Pros
There is an extremely high bar for hiring so everyone you work with is extremely intelligent and fun to be around, making you want to come to work every day. We have an all hands every Friday and encourage information sharing throughout the company so you always know what's going on outside of your team. The mission of the company is something everyone is genuinely passionate about. I have awesome work life balance - management is concerned about the quality of my work, not the number of hours I'm in the office. The office is beautiful and the perks are great as well!
Cons
Having worked here for the past few years, we've had some growing pains trying to get the correct leadership in place. We're now finally in a solid place with our executive team.
- 4.04 Apr 2022Anonymous EmployeeFormer Employee, more than 1 year
Pros
Great work life balance, culture, and benefits. Also, the product is fantastic and I actually felt like I had something truly valuable to offer to customers
Cons
Pay is below standard for the same role at different companies (made up for with culture and benefits). Also, there have been some growing pains for the sales organization this past year as the org scales.
1 - 5.028 May 2017Risk OperationsFormer Employee, less than 1 year
Pros
Amazing company to work for
Cons
Typical growing pains of a new office
- 5.016 Oct 2016Software DeveloperFormer Employee, more than 3 yearsSan Francisco, CA
Pros
Square has tons of great people: in engineering, branding, customer support: most parts of the organization, really. Furthermore, there is a culture of working together across organizational boundaries and a collaborative mindset.
Cons
The constant reorgs and uncertainty about career paths and expectations reflect growing pains to be sure, maybe also a cultural/deliberate practice of not getting set in their ways. But it can be hard to understand what you're supposed to do, how long until the next big change, and who is supposed to keep what running as management is thinking of loftier things.
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