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Boots Opticians Practice Manager Reviews

Updated Aug 18, 2021

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Found 20 of over 355 reviews

4.2
87%
Recommend to a Friend
89%
Approve of CEO
Boots Opticians Managing Director James Arrow  (no image)
James Arrow
6 Ratings
  1. 5.0
    Current Employee

    By far the best company I have worked for!

    Aug 18, 2021 - Practice Manager in Bury St Edmunds, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great support network Chance to progress Your opinion is valued

    Cons

    We are a little stretched with staff at the moment but it’s a working progress.

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  2. 5.0
    Current Employee

    Good company for career progression

    Aug 5, 2021 - Practice Manager in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Respectable Salaries Holiday allowance is good Perks and Discount are impressive

    Cons

    Pace in some stores can be very fast.

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  3. 5.0
    Current Employee, more than 10 years

    Love my job

    Aug 4, 2021 - Clinical Practice Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Pay Great Bonus Staff discounts very good Friendly team

    Cons

    Occasional IT issues but not many

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  4. 3.0
    Current Employee, less than 1 year

    Boots

    Aug 4, 2021 - Practice Manager in Chatham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Staff morale, team support, progression for learning and development. Multi sited roles

    Cons

    Staff availability due to budgets and also customers are quite very demanding

    1 person found this review helpful
  5. 4.0
    Former Employee, more than 1 year

    Franchise Boots Opticians

    Jul 24, 2021 - Practice Manager in Stockport, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Good Salary - Good 3rd Party Partnerships (Zeiss, Essilor, Johnson Johnson, etc)

    Cons

    - Only 3% Pension Contribution - Old Processes not updated - No continuous improvement team - No formal induction process set out for Franchise Inductions

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  6. 5.0
    Current Employee, more than 1 year

    Enjoyable and rewarding

    Apr 13, 2021 - Practice Manager in Bristol, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great working hours, rewarding work, competitive salaries

    Cons

    Having to follow poor marketing campaigns from head office

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  7. 2.0
    Current Employee, more than 3 years

    Like stepping back in time - in a bad way.

    Apr 8, 2021 - Clinical Practice Manager in Manchester, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Senior leadership team are genuinely engaged and engaging. James Arrow (MD) and his team regularly holds video conference meetings with all practice managers, and doesn't shy away from answering difficult questions thoughtfully and meaningfully. Although the answers are usually, we can't afford to invest in that, it isn't a priority, or it's on the roadmap within the next five years (and has been for the last fifteen), the honesty is appreciated. Reasonable work life balance, although taking on more stores and more responsibility has changed that, it is still better than many other retail/optics management roles. Can switch off emails and ignore calls on holiday without repercussions, and little to no contact after normal business hours outside of genuine business emergency.

    Cons

    Very disordered, in the next couple of years Boots Opticians needs to either rapidly shape up, or they will be facing the end. Senior leadership do seem to know what their problem areas are, but seem unwilling or unable to face into them. Customers complain that we're too expensive and our prices are too confusing, so they reduced the price of some of the lenses, increased the price of others as well as most of the frames and added an extra tier into the pricing, making the end result more expensive and more confusing! Technology across the business is hugely out of date, we're still using paper records like it's 1993! The stock keeping system is ancient and unreliable, nobody (even loss experts) understands how it works. The PMS is a dangerously buggy mess that will bring up incorrect patient data, lose appointments and orders (literally every patient is has a duplicate file due to a mistake someone made about a year ago that nobody can work out how to fix!). The recall system was broken for around a year, with reminders sent randomly to the wrong patients and they either couldn't invest or couldn't work out how to fix it. The intranet is a broken joke where searching brings random results and half the links are broken. IT is outsourced as cheap as possible, so when issues come up (all the time), you are going to spend half an hour on hold, to some poor guy who speaks little to no English, and just needs to close the call as fast as possible regardless of if your issue is fixed or not. So the business obviously invests into online rota's that don't talk to the (outdated) payroll software and email accounts for OCs? Solving absolutely nobodies problems. Lack of critical maintenance points to a worrying cash flow problem in the business as a whole. Shops themselves, barring a few flagships, are uniformly shabby. Broken windows, leaking ceilings and damaged fixtures take months to be fixed, if at all. I've had parts of my store held together with duct tape for several months until maintenance can afford a fix. Critical testing kit is left out of commission, costing the business a fortune in lost revenue, for want of replacement parts. You're expected to deliver a premium product and service on a shoestring budget, with none of the tools or processes to deliver that. And when the half-baked processes inevitably fall down across the business, it isn't the fault of Nottingham where the processes were written, or the lack of investment has come from - it is individual practice managers and their teams who get it in the neck. Area management seems disordered and/or disinterested. Some good leaders are moved on or demoted, while others who seem utterly useless persist and are promoted beyond any logic.

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    2 people found this review helpful
  8. 5.0
    Former Employee

    Great company

    Oct 29, 2020 - Practice Manager in East Peckham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Job retention High standard Professional company

    Cons

    Never utilise my skills enough

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  9. 4.0
    Former Employee, more than 1 year

    Good training

    Nov 12, 2020 - Practice Manager in Bristol, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Bonus, hours, not micro managed

    Cons

    Pay, Career opportunites, succession planning

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  10. 5.0
    Former Employee, more than 3 years

    Hard work but rewarding

    Aug 15, 2020 - Practice Manager in Manchester, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good AoPM support, strong brand, good ranges, good customer service

    Cons

    Processes can be clunky & red tape gets in the way

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