CDW Employee Reviews about "account managers"

Updated 28 Sep 2020

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4.0
79%
Recommend to a Friend
92%
Approve of CEO
CDW CEO Christine Leahy
Christine Leahy
306 Ratings
Pros
  • "CDW always puts their coworkers first and ensures a good work/life balance(in 198 reviews)

  • "Coworkers are truly what make it such a great place to work(in 101 reviews)

Cons
  • "Low base salary for a sales job(in 99 reviews)

  • "not enough exposure to different Account Managers unless you go looking for it(in 71 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "account managers"

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  1. COVID-19

    "Very Challenging but Can be Lucrative"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Representative 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CDW full-time for more than 3 years

    Pros

    For a large company, it's a pretty good one to work for. Management is usually competent and professional. The executives are transparent with the company's direction, goals, and pains. Benefits are average but healthcare costs are more than average. The company believes in advancing your career and finding new internal opportunities. They also believe in charitable causes and even have a charitable match program.

    Cons

    Work-from-home programs have been frowned upon by many departments/positions, but hopefully that changes post-COVID. I know healthcare costs are always rising, but my CDW healthcare cost is always more than my wife's has been at her employers. Account representative/account manager roles at CDW are very difficult. Base salary is extremely low and even goes down after your second year. The biggest issue though is there's barely any time for proactive selling, which is what we should be doing. Internal processes are extremely time-consuming and wrought with problems. It's basically 80% of your time is more like project management. It's a very transactional sales role. The first two years in the role are extremely difficult and hard to make a decent wage.

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  2. Helpful (1)

    "eh"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CDW full-time

    Pros

    Lots of free things, they continue to develop sales rep who work only on entitlement and free things (lunch, swag, trips etc)

    Cons

    management is unprofessional and most leaders are leaders because they do not want to take a pay cut after being an account manager for 20 years (or find a new job). it's like being in highschool all over again but in corporate america. You acrew vaction at a slow rate as well. There is no true WL balance here.


  3. "Great company to grow with"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CDW full-time for more than 3 years

    Pros

    Good work home balance, wfh is available in more departments than even just 3 years ago. Great culture and environment As long as you don’t have to communicate with Sales

    Cons

    Account Manager belittle back office ops teams and management let’s it happen.

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  4. "Great Internship"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Account Executive Intern in Tallahassee, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at CDW for more than a year

    Pros

    Remote position Laptop Phone Decent wage

    Cons

    your time is spent in accordance with your regions account manager

  5. "Wouldn't Intern Here Again, But Would Work Here Full-Time"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Sales Intern in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CDW for less than a year

    Pros

    Lots of training to prepare you for a CDW full-time job Access to "higher ups" that you would not normally see as often if you were at a similar role in other companies Catered food frequently Culture (the people are awesome) It's paid

    Cons

    If you're in any office except Chicago, the internship will be brutal. Too many WebEx's that don't care whether youre there or not will drive you insane. The WebEx's got excessive with 3 or 4 a WEEK not enough exposure to different Account Managers unless you go looking for it Lack of structure in day-to-day tasks YOU HAVE TO PAY $10 A DAY FOR PARKING IN TAMPA

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  6. Helpful (6)

    "A Great Place to Start Your Career - An AM Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Executive Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CDW full-time for more than 5 years

    Pros

    The training program is one of the best in the industry. Even with no background in IT hardware/software/services sales, CDW does an excellent job of preparing you to be successful and giving you the tools & resources to do so. The culture is also top notch. Almost everyone is extremely willing to help you be successful, and your engineering talent & Solution Architects will give you the blueprint to qualify opportunities as an Account Manager. If you land in the right patch, there is a genuine opportunity to make money. I was an Account Manager for 6 years and made six figures for the last 4 of the 6. That said, you do have to exercise patience and know that those first two years will be extremely challenging. Likely 45-55K total pay. But, if you can stick it out and prove yourself, you will get opportunities to be successful. There are constantly vendors in the office giving free lunches, swag, happy hours after work, and promoting vacations & prizes for being top sellers of a specific product. The vacations are amazing, and always extremely well put together. Speaking of, the vacation time and benefits are adequate. Nothing will wow you, but nothing will make you feel like you are being taken advantage of, either. Sales Managers tend to be extremely flexible, friendly, and willing to help you succeed if you demonstrate a desire to. I had 5 managers in 6 years, and only one borderline negative experience that did not last long. Overall, this is a fantastic place to begin your career if you have little to no sales experience. The first 2 years may make it challenging for anyone with experience or major life expenses (car, mortgage, kids, etc.), but if you are just graduating and looking for somewhere to work while living with parents or sharing an apartment with people, CDW should absolutely be near the top of your list.

    Cons

    As odd as this may sound, it is possible to be TOO successful at CDW. The best Account Managers are extremely well compensated, but because of that, it makes a move to any other position internally a pay cut. Some choose to do it for more stability in terms of a higher base salary, but it can be challenging psychologically to accept a total comp cut to move “up” in to leadership. You do move on to a different comp structure after your first 4 years as a sales rep, one that effectively makes you 100% commission. You’re still guaranteed a base salary, but you have to sell to cover it. For me, this wasn’t an issue given the business I had developed but for some, it pushes them out of the AM role. The competition is fierce. There are many VARs out there, and all of your large accounts will be doing business with many of them. This can lead to eroding profit margins that make it difficult for you to make money until you develop a relationship with the customer, which can take years. The Cloud services practice needs more of an investment in personnel, etc. Other VARs are lapping CDW in terms of Advanced Technology services offerings, especially in the Cloud space. Many of your major accounts will still look at CDW as a “box pusher”, even as it has evolved to a complete solutions provider. Battling that stigma can be challenging. Depending on the territory you are assigned to, the first 2 years can be very mentally draining. You will likely start working with smaller accounts, ones that have been called on for years that don’t do business with CDW. You will fail, ALOT. You will lose, ALOT. Knowing and accepting that going in will help you to look long term at the role.

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  7. Helpful (4)

    "CDW"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CDW full-time

    Pros

    Great culture and events. I enjoyed working with my team.

    Cons

    lots of turnover . Even tenure account managers end up leaving.

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  8. Helpful (6)

    "Lots of work, but can be very rewarding."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Cherry Hill, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CDW full-time for more than a year

    Pros

    The training program they put you through initially is really comprehensive in getting you up to speed on the fundamentals of IT and all of the product segments that you'll be covering. I'm sure it could differ from team to team, but after training my manager always seemed to focus on our personal goals and development, and I never felt any pressure to simply hit numbers. There's a good sense of camaraderie between your team and the group you've gone through training with - although many of them went on to separate teams we still keep in touch years later. The pay probably won't be amazing for most your first year or two unless you hit some luck or really grind at it, but it's probably comparable to similar positions with other companies, except with a lot of added perks. Expect to be inundated with free food, contests, and branded freebies from all of the vendor partners. A lot of opportunity for lateral promotions or to specialize in/work for many of the vendors. The work itself can be a slog some days, but they really seem to do as much as possible to motivate their employees.

    Cons

    Expect to make tons of cold calls daily. Probably 80-100+ early on until you start gaining some traction and have to focus more time on actual customers. I never encountered any negativity, but you'll be leaving a lot of voicemails, hitting dead ends on leads, and chasing after elusive IT managers day after day. They provided you with a starter book of business, but you'll quickly have to start prospecting your own leads if you want to get anywhere. Your initial book might have a few diamonds in the rough, but they're mostly hand-me-downs from other account managers on your team because they got nowhere with them. Finding good customers can seem like a struggle sometimes depending on what your territory is. Some of the more successful account managers seemed to get their break by sharing an account with a more experienced team member - make connections and be eager to learn from them because the odds of getting in on the ground floor with a growing company seemed pretty slim.

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  9. Helpful (5)

    "Good company to work for if you're not in sales"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    No Opinion of CEO

    I worked at CDW full-time for more than 5 years

    Pros

    Great office location in downtown Chicago. Ability to move throughout company to other departments could be attractive to young professionals

    Cons

    Pay scale is weighted unfairly. High revenues are needed to hit maximum payout on commission scale. It benefits tenured account managers that have accounts spending $30mil+ a year, while newer account managers get smaller, scrappy accounts and are expected to make a living off the lower commission payouts. Goals are also increased 10-20% every year, no matter what environmental issues or industry trends are taking place (example - even when new ordinances are passed in government, and some customers will knowingly have smaller budgets, goals are still increased 10-20%). The company is great to work for if you're not in sales, but the cynical environment and ridiculous expectations make it a less than ideal company to work for. I would not recommend working here if you're looking to get into sales.

  10. Helpful (1)

    "Good start"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CDW for more than a year

    Pros

    -academy sales training is great -lots of food perks -opportunity to make vendor relationships

    Cons

    -terrible management -small business function needs work -lowest salary in the market....run. -overworked, long hours -account managers constantly changing

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