CSM Bakery Solutions Employee Reviews about "upper management"

Updated 30 Aug 2020

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3.3
54%
Recommend to a Friend
62%
Approve of CEO
CSM Bakery Solutions President and CEO Marianne Kirkegaard
Marianne Kirkegaard
101 Ratings
Pros
Cons
  • "Upper management could you some talking to Favoritism is a big issue there(in 21 reviews)

  • "Poor management of higher level staff, little support(in 8 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. Helpful (3)

    "The only good thing is the people"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Position in Tucker, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSM Bakery Solutions full-time for more than 3 years

    Pros

    My coworkers were amazing (I didn't get along with everybody) but I learned so much from the people I got to work with, and I was lucky to have some very good managers. My compensation was very good, but looking back that was only because I had managers that fought for me and appreciated how hard my teams worked.

    Cons

    The board and upper management are what has and continue to ruin this once really great place to work. The layoffs that come EVERY 6 MONTHS is ridiculous. The blatant favoritism on who gets "saved" is obvious. Its very rarely about skill and capabilities, and much more about if someone in upper management likes you, or worse they redline you based on your salary. Which means for the people who are left, they are now doing even more work, with no raises, and its a very good chance they were already underpaid. The people who have the expertise are routinely booted out, the people remaining are now expected to do work above their knowledge level with no leadership, guidance, or opportunity for their growth and development. What used to be very diverse workforce now looks like something out of the 1950's, with no people of color in any level of management. Of the women left in leadership positions, despite being very good at their jobs, there is only so much you can do with NO resources. Upper management lacks any differentiation in gender or ethnicity. Aside from a female CEO, who herself does not value diversity, while benefiting from it. This once leader in the industry, is no longer interested in making the necessary investments required for innovation and keeping up with consumer and customer needs. They instead pay lip service to innovation with projects that are nowhere close to the current hierarchy of needs.

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  2. Helpful (2)

    "Poor Upper Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehouse Supervisor 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at CSM Bakery Solutions full-time for more than 10 years

    Pros

    Very good place to work.

    Cons

    Poor Upper Management caused plant to close.

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  3. "My personal thoughts and opinion"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Production Supervisor in Eagan, MN
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at CSM Bakery Solutions full-time for more than 5 years

    Pros

    good teams to work with people try hard

    Cons

    Upper management could you some talking to Favoritism is a big issue there.

  4. "not the worst"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Production in Bromborough, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSM Bakery Solutions full-time for more than 3 years

    Pros

    friendly colleagues, good salary, overtime paid x1,5

    Cons

    upper management does not cooperate with shop floor

  5. Helpful (1)

    "OK"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Pleasant View, UT
    Recommends
    Positive Outlook

    I worked at CSM Bakery Solutions full-time for more than 3 years

    Pros

    Good culture, good employee, and professional

    Cons

    Upper Management, always changing schedules, and cutthroat management culture

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  6. Helpful (4)

    "Downhill under Rhone"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CSM Bakery Solutions full-time for more than 8 years

    Pros

    Good colleagues and competitive compensation.

    Cons

    Ever-changing upper management which means ever-changing strategies. Constant lay-offs due to business being decimated by poor decision-making at the top.

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  7. Helpful (10)

    "C=Change S=Some M=More"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at CSM Bakery Solutions full-time for more than 10 years

    Pros

    The people are hands down the best part of this company. R&D, Marketing, Finance and Supply Chain work well together.

    Cons

    It's nearly impossible to get anything done because upper management is clearly not on the same page. You meet resistance if you have to engage with people outside of the business development side of things. Upper management makes drastic changes ALL the time. They don't allow time for everyone to get fully integrated into a change before they make another change.

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  8. Helpful (4)

    "Manager role"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSM Bakery Solutions full-time

    Pros

    Benefits, locations are on public transportation routes.

    Cons

    No one knows what they are doing in upper management. They make emotional based decisions and not fact based. They are not professional! The interview process was a joke . They will talk about company values but they do not live them.

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  9. Helpful (32)

    "Caution Recommended"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSM Bakery Solutions full-time for more than a year

    Pros

    The company has a long history, a broad and diverse global customer base, and extensive production capability.

    Cons

    My goal here is twofold. First to inform you about CSM so that you can determine if you would like to work there, and second, to inform management of the nature and scope of its cultural problems. As has been previously reported, the company initiated a conversion to the SAP Enterprise Resource Planning software application, with the intent that it would enable it to consolidate a large variety of legacy systems in use at its far-flung sites into one organized application with its management and inputs to be enabled on a distributed basis. The company’s goal was to integrate the management of its complex manufacturing, procurement and logistics processes in order to streamline them and gain efficiencies at all points in the value chain. Unfortunately, the preparation for the conversion was incomplete, training was inadequate, and execution was done hastily. The result was disastrous. Existing systems, which had been at least sufficient, if not particularly efficient, were disabled, leaving the company relying on the SAP application which could not function as intended. The well-known phrase “garbage in – garbage out” may indeed have been coined to describe such situations. Production scheduling suffered and customer orders were delivered late, often at variance with ongoing supply contracts. Many customers cancelled orders. Sales and cash collections declined. The company ran short of money and had to borrow from its parent. In the confusion, it often appeared the company would become confounded, actually unable to book a sale, schedule its production, obtain the raw materials, and deliver the goods. Top management was fired. Its successor is working hard to steer the company back to stability and profitability. Given the extraordinary complexity of the company’s activities, the task is enormous. Unfortunately, this spirit of determination has not worked its way down to lower levels of management, partly because of the problem with SAP. Many initiatives are based on outdated or inaccurate information, and are irrelevant. But those in a position to understand it, and who could inform upper management, do not do so, instead soldiering on in the pursuit of goals that will not benefit the company. Altogether, with all the problems the company is dealing with, there is an overarching climate of fear. Mid-level management, charged with coping with and repairing the damage done, but not emotionally equipped to do so, assigns illogical and unrealistic tasks, seemingly without regard to their achievability. Despite the fact that production requires close cooperation among numerous departments, there is an enormous amount of institutional friction, making even the simplest assignments an exercise in frustration. Teamwork is non-existent. Timelines, which may have seemed reasonable when designed, prove unattainable in practice. If you work there, expect to be evaluated against these ill-informed objectives. Intra-company transfers may be perilous; merely signaling your interest in moving to another department may invite retaliation, in ways cleverly designed to fall within H.R. guidelines. As if this were not enough, at the same time as the SAP rollout, the company embarked on a plan to reduce the number of its offerings, called SKU’s, from about 18,000 to about half that amount. It certainly made sense to do so, when it was realized that half the existing SKU’s accounted for 5% of sales. But apparently no one told VP-level management that it must be done, made it a requirement, or otherwise instituted any incentives or accountability to ensure it actually happened. And I guess they didn’t anticipate that the sales force would fight against it, not wanting to displease their customers by telling them that their particular shade of blue icing was to be discontinued, and they would have to go with a different formulation. Tough to do, when your company is basically a contract manufacturer, supposedly eager to produce products to its customer’s specifications.

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  10. Helpful (9)

    "Gone Down Hill"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - STSSR 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at CSM Bakery Solutions full-time for more than 10 years

    Pros

    When I began my career at Brill there was no better place to work. Now that it's CSM, not so much.

    Cons

    Lack of communication. Pathetic implementation of Sap. Ruining a once good company. Upper management is not effective nor are they listening to their associates in the trenches. Putting more and more processes in place that are just muddying the waters.

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