Cactus Communications Employee Reviews about "work from home"

Hi, Thanks for your feedback and sorry to hear about your experience at Cactus. I’d like to take the opportunity to clarify a few things: We're constantly trying to improve experience and introduce innovation in our systems and processes. We have continuously worked on work life balance over years and have improved our capacity planning as well as build our communication around leave management during hiring and onboarding. It has evolved over time and we continue to stay focused on it. We are sorry to hear about your experience on this. In a service industry like ours with clients across the globe, it is very important for us to cater to business needs while managing leave requests or our committed deadline to customers .This also helps us to be resilient during tough years like 2020 which was difficult for all companies where we continued to support Cactizens in every way as Cactizens supported our customers. At Cactus, we send out an annual survey on manager effectiveness wherein we invite Cactizens to candidly share their views and use this inputs to continuously improve employee experience, apart from HRBPs having regular 1-1 discussions with cactizens through the year. Additionally with the move to a remote setup, we have also launched an AI chatbot recently for cactizens to give us real time feedback. Further to this if there are any concerns that you’d like to detail out or clarify with us, please feel free to drop me an email at upasna.thadani@cactusglobal.com and I’d be happy to assist you. Regards, Upasna Thadani HR Business Partner

Hi! Thank you for your review! At CACTUS, our aim is to maintain transparency in all our communication with editors. It's possible that you've not been reaching out to the correct email ID. Please try writing to us at editorsupport@cactusglobal.com. We'll look into your concerns on priority. For additional queries, you can also reach out to me at amrita.anand@cactusglobal.com. Thanks, Amrita Anand Associate, Freelancer Management

Hi, thank you for sharing your feedback. We are sorry about your experience. At CACTUS, our Leadership group and HR team has been actively involved in implementing several new processes and systems which can reduce the workload of the team. We also value and encourage team members to share ideas on how processes can be automated, and how the team can spend less time on non-value adding tasks. To ensure work-life balance is maintained, we also take into consideration Cactizens leave and shift preferences. In this current scenario of moving to a virtual set up, the HR team has also rolled out guidelines on maintaining better work-life balance. We have also launched an AI chatbot recently for cactizens to give us real time feedback, apart from rolling out several surveys all through the year where we invite Cactizens to candidly share their views and opinions, and use these inputs to continuously improve employee experience. It will be great if you can reach out to me so we can discuss your specific concerns in detail. Please email me at upasna.thadani@cactusglobal.com Regards, Upasna Thadani HR Business Partner

Hello! Thanks for sharing feedback. If I understand correctly that you were associated with CACTUS as a contractual editor, you weren't obliged to work on all public holidays. It is true that we offer close to round-the-clock support to our customers, something that's becoming more of a need given the nature of work our customers do and the geographies they come from. However, we don't expect for our editors to work round the clock. Contractual editors do have the flexibility to choose work hours and days so long as the requirements of the contract are met. I apologize if any of our communication made it seem otherwise. As is the case with most contractual appointments, our ability to provide opportunities for career growth is limited. That said, we do try to make newer services and projects available to eligible contractors to facilitate learning and growth. Again, I apologize about the poor experience you've had working with CACTUS. We continue to work on improving our editors' experience. Christine