California Casualty Reviews

Thank you for your feedback and acknowledging our valued group members, the “American Heroes” whom we serve. As an organization, we strive to provide our Sales Consultants the best start to their careers possible, and do value our training and agree our Human Resources Team is very effective and helpful. Creating an effective compensation structure in a sales department is always a challenge. We are constantly evaluating our compensation structure within Sales both internally and our competitiveness within the marketplace. Within the Inbound Sales position, we offer a higher base hourly wage with bonus potential, as compared to our Outbound position which has a lower base with a higher commission potential. Our Outbound Sales average compensation is currently well positioned in regards to income potential with the majority of our reps earning substantial success and income. We will continue to do our utmost to ensure the income potential for our Sales team members remains competitive and a positive motivator within our environment. We do appreciate the contributions you made while with our team and wish you only the best for your future endeavors.

Thank you for taking the time to share your feedback with us. We're happy to hear you enjoyed your experience at California Casualty.

Thank you for taking the time to share your feedback! We also value our colleagues and culture here at California Casualty! Our employees are the foundation of the company’s success and we want them to have fun while delivering on our promises to our customers! You are correct, as a smaller organization promotional opportunities are more limited. If you are able to consider relocation, it can certainly open additional career opportunities outside the location you currently reside in. We believe that growth and development are important and we do look for ways to provide opportunities for employees that show interest to grow their knowledge by working on special projects, additional online course work, obtaining insurance designations, etc… There are rich opportunities to grow your insurance knowledge as well, whether you chose insurance, or it chose you. We believe each employee should make the most of those opportunities and be a lifelong learner, so I encourage you to reach out to your Manager and discuss your goal planning and development. Finding the right balance with an incentive plan can be tricky. It should be a stretch goal and attainable, but not so attainable that it is no longer a challenge. We are currently looking at our incentive plan with the goal of making it more inspiring, so stay tuned! As for vacation scheduling, that does require some pre-planning on the employee’s part. In order to service our customers, we need to have the appropriate amount of representatives on the phone at any given time. Often, multiple employees want the same time off and while we would like to be able to accommodate everyone, that can be challenging as we want to ensure that the hold times for our customers are not too high. We look at a variety of factors to make time off determinations and we also recognize that not every event can be preplanned. Our managers work hard to accommodate their employees’ requests and we strive to be fair to everyone. Our generous sick time policy is there to cover time off due to illness; however, we do have dependability guidelines in place for the flexibility of our employees and balancing the need to meet customer expectations. We try to be very clear up front of the expectations so that you can decide if we’re a fit for you. We do have an open door policy, and encourage you to reach out to your Manager, your department manager or to Human Resources for further discussion. We appreciate all your contributions to the organization and wish you continued success.

California Casualty works hard to ensure our Claims Department is properly staffed. The claims environment can be challenging and difficult to anticipate since accidents and catastrophes are not scheduled, which means the workloads can fluctuate from one week to the next. However, we recognize that our employees are the core to our success and the excellent training and guidance we offer allows our adjusters to succeed within a normal work week. The majority of our employees excel in the Claims Adjuster role without needing to work extra hours. Vacation bids for adjusters are governed on a first come, first serve basis and holiday requests take into account whether prior holidays were taken. Seniority plays a limited role in this process. competing requests for time off. California Casualty continues to attract talented employees because of its reputation as a first class employer. Opportunities are provided for continuous learning and promotions from within. Being an employer of choice is reinforced every day by the number of long term employees who choose to stay with the company, as well as our high customer retention rate that exceeds the industry average. We have an open door policy and strongly recommend that you reach out to your manager, your department manager or to Human Resources. We appreciate your feedback and your continuing contributions.

Thank you for your feedback! It’s nice to hear you enjoy working with others in your area. California Casualty has an incredible group of talented individuals that make up a great team environment. Our culture is built on the premise that everyone has the opportunity to succeed, and not at the expense of someone else. I believe it creates an environment where representatives can share their successes, while working through ideas to overcome challenges, as well. I’m glad you feel the commissions are favorable. We continue to evaluate our commission program against what is trending in the employer market and also to ensure we reward for performance with integrity. California Casualty believes strongly in a work/life balance for employees, while also wanting to ensure we are there to meet our group member’s needs. This can be challenging when we sell our products across 4 time zones. The ability to be available during the evening and weekends is crucial as many of the American Heroes we serve are protecting and serving our communities during the normal workday. We value your opinion and wish you continued success at California Casualty. Thank you for all your contributions.