CapWest Home Loans Reviews

Updated 13 Mar 2020

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2.9
44%
Recommend to a Friend
63%
Approve of CEO
CapWest Home Loans Division President Monte Robbins (no image)
Monte Robbins
17 Ratings
  1. "Awesome Place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Administrator 
    Negative Outlook
    Approves of CEO

    I worked at CapWest Home Loans full-time for more than 3 years

    Pros

    Management was very knowledgeable and quick to act

    Cons

    Sales Force was very talkative but never on the phone

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  2. Helpful (1)

    "Sad to see how far it's fallen"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Loan Officer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CapWest Home Loans full-time for less than a year

    Pros

    I worked there six years, so I enjoyed a measure of the privileges that come with seniority

    Cons

    City Bank taking over was the final nail in the coffin. Costco was gone, and so were the leads. Management actually came to us one time asking us for suggestions on lead sources. We were shocked to learn that management literally had no direction for this company. Even Monte, who had bee the leader since day one, left. There is no way that City was actually trying to turn CapWest into something. They must have taken it over for the assets or the technology or something, the way a junkyard strips apart what's left of a car. Sad to see a once thriving company die a slow death.

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  3. "Poised for Positive growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Overland Park, KS
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at CapWest Home Loans full-time for less than a year

    Pros

    Nice culture full of seasoned professionals

    Cons

    Nothing that cannot be overcome.

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  4. Helpful (1)

    "Pass on this"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CapWest Home Loans full-time for more than a year

    Pros

    work/life balance, location, Good people

    Cons

    The turn over rate is insanely high. They fire people every single day because the company isn't meeting sales goals, and then they don't hire anyone to fill the vacant spots.

  5. Helpful (1)

    "Great before they were acquired."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Consultant in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CapWest Home Loans full-time for less than a year

    Pros

    Great place to work, used the Costco Finance platform, great compensation plan. They they were bought out twice, changed the pay plan, turned it into nothing.

    Cons

    Sold out to companies that changed things to the detriment of the company, causing it to implode.

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  6. Helpful (1)

    "Run"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CapWest Home Loans full-time for more than 3 years

    Pros

    Honestly? None. The culture used to be great but the most recent acquisition by City Bank has done nothing but put everyone on edge all the time.

    Cons

    The new company that owns CapWest has come through and basically fired everyone except for a skeleton crew. They've gotten rid of incredibly hard working, loyal, and great employees and kept others based on seniority. City Bank is so concerned with the bottom line that they'll continue to lay people off until there isn't anyone left in the building, which is very sad. CapWest used to be a great place to work, but now it's nothing more than a shell of it's former glory. The lead flow is atrocious and ran by someone who's never even in the building, and supported by team of very young and inexperienced mean girls. The operations staff is so worried about who's getting laid off next that it makes the small amount of loans that are even in the pipeline impossible to focus on.

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  7. Helpful (6)

    "False claims of earning potential"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Mortgage Loan Officer in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CapWest Home Loans full-time for less than a year

    Pros

    Some nice people, they provide leads, no draw on hourly wage for commission employees.

    Cons

    3 days of training then nothing more, impossible to get files approved, interview process included many false claims of 6 figure income, great leads and good work environment. Went from over 50 loan officers to 10 in under 6 months. Let good employees go and kept poor performers due to seniority. Terrible leadership.

  8. Helpful (3)

    "Mismanagement on Full Display Here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Officer in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CapWest Home Loans full-time for more than a year

    Pros

    Nice people and quality leads.

    Cons

    Sales has no voice in the company. Operations is severely lacking and drives the company philosophy. When seeking a sales position look elsewhere for more pay and a better quality of life. No matter how many loans you put in they will not close because of operational shortcomings. If you wish to get loans closed quickly- make sure you provide food to the processors and/or gather your own documentation. Operational process flow is slow and creates too many stops for a file and frequently frustrates borrowers. The process flow might have worked 5 or 10 years ago but the company needs to learn to adapt like the industry leaders.

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  9. Helpful (4)

    "Beware of this place"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Officer in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at CapWest Home Loans full-time for less than a year

    Pros

    Good folks in a bad situation

    Cons

    Bad leadership, misrepresentations of earnings potential to prospective hires, horrible operations (can't close loans), worst pay plan in town for Loan Officers.

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  10. Helpful (2)

    "A company that lost it's winning formula"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CapWest Home Loans full-time

    Pros

    Good coworkers, Nice benefits (but expensive), more paid holidays than some companies.

    Cons

    The company started out as a family-owned business, so the morale was really high. The owner was very transparent, but he decided to sell the company to Prospect Mortgage out of California. This is when the company started to fail. The company was then sold again the following year to Homebridge. Pay was decent, but it wasn't equal across the board. Benefits were nice, but way too expensive. The company is slowly starting to fall apart at the seams, and I feel for those valuable coworkers that are there watching it everyday.

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Found 25 reviews