Capital One Director Reviews

Updated 30 Jul 2020

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3.7
58%
Recommend to a Friend
92%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
167 Ratings
  1. Helpful (2)

    "Great Place to Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time for more than 5 years

    Pros

    Dynamic forward thinking company, Broad range of opportunities, Flexible work environment, supportive and inclusive

    Cons

    Constant reorganizations and layoffs, overly optimistic vision in some areas,

  2. Helpful (10)

    "Lots of promise, some positive intent, poor execution"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in McLean, VA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Capital One full-time for more than a year

    Pros

    Work life balance. Innovative and industry-leading work in some areas (but not outside of the core front line businesses)

    Cons

    I have never seen a company offer so much promise based on its reputation, and then succeed in beating the potential and enthusiasm out of highly capable people. I have worked at several companies during my career and see the specific problems at Capital One as: 1) "Tell me what I want to hear" - the senior-most leaders are so sure that "what got them here will get them there" that they only want to listen to people who use the exact same kind of language, communication style, and ideas. 2) The emperor has no clothes - This follows from #1 above. Leaders don't want to listen to ideas from people who have gained expertise in other banks. They are rewarded for being generalists and lack depth of expertise - yet they do not want to leverage the people who do have that expertise, for fear they'll be overshadowed. 3) Lack of maturity in people leadership - Little weight is placed on the maturity of people leadership skills and talent development, even at the executive levels. This leads to short-sighted org decisions, lack of investment in talent hired from the outside, and external hires at all levels feeling like they're not fully utilized or challenged. 4) Performance management - claims to be objective and transparent but is very susceptible to favoritism and disproportionately rewards loyalty above other factors. Old timers at the company heavily favor other old timers. 5) Cultural hubris - Only Capital One experience counts. Only Capital One has a "high bar for talent". Skills built at other institutions aren't recognized and made use of.

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  3. Helpful (1)

    "Best FinTech, but no work life balance"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    Best FinTech, open challenge culture

    Cons

    Always firedrills, no work life balance

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  4. "Reasonably good salary, good benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for less than a year

    Pros

    Salary: reasonably good (don't compare to FAANG) Benefits: above par Equipment: great

    Cons

    Bonus: bad Office location: not close to train station terminus Work life balance: bad

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  5. Helpful (3)

    "Performance Mgmt process causes bad behaviors"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Director 

    I worked at Capital One full-time

    Pros

    Employees are very talented and tend to be giving of their time and information. Benefits are excellent. Campuses are nice and well maintained.

    Cons

    'Up-or-out' performance management process equates relative ranking to absolute ratings, e.g. if you are at the bottom of the curve relative to your peers, you go on a performance plan, even if you are doing on okay job. And the 'bottom' is forced - the company demands a certain % be rated below-expectations. Once on a plan, it is nearly impossible to get off, since you must 'climb over' someone(s) ahead of you on the curve. Moreover, as a manager it's difficult to put someone on a plan who hasn't been there already, since they weren't properly warned of the possibility, making climbing out of a low rating even more difficult. So people scramble to switch jobs before the performance period. So many things can wrong with this approach, it leads to alot of wasted talent and hurts morale. Most companies have recognized this issue and allowed managers more flexibility in how they rate their people; relative ranking (forced ranking) will always be there, but it need not automatically lead to forced meets/does not meet ratings.

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  6. Helpful (1)

    "Innovative, top talent company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director, Project Management in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time for more than 10 years

    Pros

    Innovative company that hires top talent. Facilities are top notch. Good salary and benefits package. Culture encourages continued growth.

    Cons

    The heavy focus on performance management can create a difficult work environment at times (focus on individual vs. team, move up or move out, regular change in make-up of management / team)

  7. Helpful (2)

    "Great benefits if you like working for a large company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    Outstanding healthcare benefits, great work-life balance, good people, beautiful workplace facility (in some buildings on campus)

    Cons

    Performance review process is opaque, and it can be difficult to understand who or what may be in the way of your advancement

  8. "Great experience for entry-level, frustrating at higher levels"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Director 
    Approves of CEO

    I worked at Capital One full-time

    Pros

    Fantastic work/life balance. Interesting learning opportunities.

    Cons

    Hierarchies are aggressively enforced. Information is tightly held with limited trickle down.

  9. "Great Bank!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Finance in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time for more than 5 years

    Pros

    Focused on employees' engagement, satisfaction and development

    Cons

    nothing significant to call out

  10. Helpful (1)

    "pay attention to your gut"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Creative Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Capital One full-time for more than a year

    Pros

    regular hours and nice location.

    Cons

    AWFUL management! ZERO connection between departments. Very much a silo environment

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