Capital One Director Reviews | Glassdoor.co.in

Capital One Director Reviews

Updated 18 Sep 2019

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Found 193 reviews

3.7
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65%
Recommend to a Friend
96%
Approve of CEO
Capital One CEO Richard D. Fairbank
Richard D. Fairbank
117 Ratings
  1. Helpful (13)

    "Director, Software Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Software Engineering in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 8 years

    Pros

    The company has fully embraced a leading edge technology, open source, cloud, and software engineering culture. The company makes bold, strategic decisions and initiatives powered by a technology first strategy. Great facilities and better than average benefits.

    Cons

    The performance management forced distribution system is archaic for a company that advertises being a high tech company. It is the number one dis-satisfier year over year in the annual employee survey but the CIO and other tech executives keep burying their head in the sand and blaming managers for the survey results. They have recently implemented a system where a pretty high percentage of technology staff have... to be ranked in the bottom, which is a death knell for anyone that lands in it. They have also just raised their attrition targets significantly and are requiring their Managers to aggressively work people out to meet it. The current tech employee morale is low and one of fear because of this and ongoing layoffs over the last few years in various parts of the business. When added to the incredibly aggressive project goals leadership has declared, it is currently a very tough technology environment to be in. Especially in technology management. I know this flies in the face of the "Best Companies to Work For" awards Capital One gets but if you talk to most Tech managers you will hear what I have stated here.

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    Advice to Management

    It is a shame that when the companies finances are doing so well that you have implemented policies that are driving a culture of fear in technology. It is very frustrating because you are doing so many great things regarding your technology strategy, if you would address these performance management policies, it would be truly an awesome place to be in technology and to build a long career with Capital One.

    Capital One2018-03-11
  2. Helpful (4)

    "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than a year

    Pros

    Great culture and people, some of the smartest and most compassionate I've ever worked for.

    Cons

    There is a focus on shiny objects and new and different, but the underlying structure is not stable enough to allow people to thrive. New talent, particularly at the Director and above level, often comes and goes quickly.

    Advice to Management

    Focus on solving some of the organizational structure issues to allow top talent to thrive.

    Capital One2018-02-12
  3. Helpful (1)

    "Exciting and fun if you like lots of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time for more than 5 years

    Pros

    Exciting and fun environment. Great coworkers and vision from the CEO. Great severance packages.

    Cons

    Be prepared to exchange that excitement and fun environment with lots of change for job security. Lots of shifting as the company moves toward IT, data and API ownership in the banking realm brings lots of job cuts as departments are eliminated or moved in favor of more digital solutions.

    Advice to Management

    Sr. Leadership should focus on developing their leaders, not realigning the org with severance packages each time they want to change dynamics on their team or don't get along with a team member.

    Capital One2018-02-13
  4. Helpful (2)

    "Not the innovative company it once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Capital One full-time for more than 5 years

    Pros

    Amazingly good benefits for the industry Good culture of coaching and people development Very smart and high performing people Great mission to "Change Banking for Good" More innovative than the other big players

    Cons

    Losing ground to tech companies Teams are consistently severely understaffed and overworked Annual appraisal system often does not reward the right people or the right behavior Promotions typically are slow Much of senior leadership has become complacent and overly risk averse Teams are not given enough autonomy and are overburdened by excessive approval processes

    Advice to Management

    Rediscover the innovative culture that first made Capital One a market leader Encourage senior leaders to take risks and reward innovation, and encourage those who don't get it to move on You are already the most compliant company in the industry--stop overinvesting in more and more compliance teams and triple your investment in product and tech Throw the appraisal bell curve out the window. It greatly harms... teamwork, discourages recognition of others at your level, and leads to unhealthy and sometimes unethical behavior Stop creating annual expense elimination initiatives! Leadership wastes more money in meetings talking about expense elimination than they actually eliminate, and it takes resources away from solving problems that matter.

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    Capital One2018-02-08
  5. Helpful (5)

    "Pretty Campus, Poor Exec Leadership, Performance Mgmt system a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Director in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time for more than 3 years

    Pros

    Benefits are nice, campus is pretty

    Cons

    Can't call yourself a progressive company, and retain a rank and yank performance management system from 3 decades ago.

    Advice to Management

    Cease and desist with your "shoot from the hip" style strategy execution. Plan further out than 2-4 months, and save effort, labor, and wasted shareholder money. Proper planning can also prevent needless layoffs that seem to occur at least every 90 days. Constant needless change for the sake of change, is non-productive. Eliminate the antiquated Forced Distribution management system. Many of your mid to senior... level managers know how to effectively game the cross calibration system since it's biased and not based on any specific factors/goals/metrics/data analysis. It is counter to your team based methodology and it encourages bias and playing one against the other. There are many seasoned managers who know how to effectively undercut newer managers who are unfamiliar with the flawed forced distribution process. Stop requiring your people managers to make unethical,forced performance decisions against your Tech division workers. Word is getting out in the Tech industry about your practices and will begin to deter top tech talent from considering Capital One as an employment option.

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    Capital One2018-01-26
  6. Helpful (7)

    "Toxic Creative Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Creative Director in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Capital One full-time for more than 5 years

    Pros

    9-5 Good health benefits 4 mos maternity leave, tho they prorate and keep yearly bonus if you take the leave

    Cons

    -All white male leadership bro club atmosphere. Gave feedback to female creative directors like "perhaps if you smiled more and were more friendly to the (male) leadership team, you could be considered for promotion." -Had very abusive and toxic GCD in place, with over 50 complaints in HR - leadership did nothing about it. Protected him because it "made them look bad if they report someone to HR that they had put... up for promotion". -Had very toxic Director in place, lots of HR complaints, did nothing about it -Women creatives of all levels are hired in lower than their level of expertise and have to fight for years to get menial promotions, and fend off feedback like "perhaps if you spoke less in meetings and took notes/smiled more/got a (male) mentor". Meanwhile, men were hired in at top roles, top pay, and promoted faster and more often. -Performance mgmt was a popularity contest, not meant to set people up to succeed or learn -Creatives who spoke up about the toxic culture and lack of diversity in the creative depts, were re-orged and managed out of jobs. -Creative dept ultimately hired an outside consultant to come in and help with morale and issues - after report was issued and very serious charges logged, no changes made, all-male leadership still in place.

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    Advice to Management

    Time's up.

    Capital One2018-02-15
  7. "Amazing culture and ethics. Loved my time there with great team members, peers, and leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Director in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 5 years

    Pros

    Benefits and 401k are top notch

    Cons

    Financial Services can be volatile

    Capital One2018-01-13
  8. "Director, IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Director in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 10 years

    Pros

    Fast pace, innovation, tech leader in the financial sector.

    Cons

    changing organizational culture creating uncertainty in workforce

    Capital One2018-01-10
  9. "Commercial Bank New York Middle Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time for more than 3 years

    Pros

    Very good compensation. Very smart people. Great culture of the company overall, though the Commercial Bank didn't live the culture as much as the rest of the company does apparently. Innovative leadership team.

    Cons

    The same people seem to get all the honors and rewards. If you are in the top 10% of performers, you will be very well taken care of, but being consistently above average may results in being consistently overlooked.

    Advice to Management

    Make sure you are taking care of all the good people, not just the cream of the crop.

    Capital One2017-11-30
  10. "Challenging but Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time for more than 10 years

    Pros

    - Excellent quality of workforce - Leadership has strong business/market understanding and strategy execution - Good compensation and benefits - Excellent opportunities to expand technology skills

    Cons

    - Work/life balance leans towards work usually (IT) - History of mid-level management layoffs

    Capital One2017-11-27
Found 193 reviews