Caviar Part Time Courier Reviews | Glassdoor.co.in

Caviar Part Time Courier Reviews

Updated May 28, 2019

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Found 60 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
32%
Recommend to a Friend
16%
Approve of CEO
Jack Dorsey
21 Ratings
  1. Helpful (1)

    "Compensate couriers fairly, not exploit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Caviar Courier in Portland, OR
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Caviar for less than a year

    Pros

    ability to: choose own hours/days; decline an order if location involves heavy traffic/route difficulty, making payout not worthwhile; most restaurants are appreciative of couriers.

    Cons

    Sometimes make less than minimum wage. Caviar changes payouts depending on season (summer is worse, when students in supply). Car wear and tear, gas is your responsibility&cost.

    Advice to Management

    1.) When couriers have time-sensitive issues, have genuine, LIVE chat btwn Couriers & Support staff on "Live Chat" ......not (mostly) automated text messages. A phone call would be quicker! Moving on with a new order depends 100% on Support person resolving (i.e. - very inconsistent response/resolution times) 2.) JUST SCRAP or offer better $$ payout to courier for " restaurant delay adjustment" compensation. ...

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    Caviar2019-05-12
  2. "Pays Couriers Below Minimum Wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Courier in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caviar part-time for more than a year

    Pros

    Flexible schedule Find out about good restaurants

    Cons

    A lot of the time you end up making less than minimum wage. I’m pretty sure that‘s illegal but I guess the government hasn’t caught on yet. You get paid per order which incentivizes Couriers to rush. This increases dangerous driving situations and annoys restaurant staff. They fluff the tip estimator to encourage you to take deliveries. It’s not based on actual stats, but made up so you see the “expected pay” rather...

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    Advice to Management

    Please prove that you value human life and pay people livable wages. After hearing all the “equality” and “human rights” hype around Twitter and it’s subsidiaries, I’m sorely disappointed to see how Caviar treats its couriers.

    Caviar2019-05-28
  3. Helpful (2)

    "Less Than Minimum Wage in San Francisco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Courier in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caviar full-time for less than a year

    Pros

    There are not any pros to this job since you make less than the legal minimum wage while you are scheduled to work through the app. Support is terrible and does not address concerns at all. You are texting an AI Robot with canned replies. You will make on average $4 to $7 an hour in San Francisco.

    Cons

    The lowest illegal wage paid by a public company. $5 to $7 an hour is half of the minimum wage. The app sends excessive notification texts about 'bonuses' all day, duplicate texts too. It's a barrage for no good reason.

    Advice to Management

    Pay minimum wage to couriers.

    Caviar2019-02-16
  4. Helpful (2)

    "Good operations in Portland"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bike Courier in Portland, OR
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Caviar part-time for more than 5 years

    Pros

    Good for second or starter job Good Exercise (if your on a bike) Courier Assistance response is pretty quick and really helps trying to get to the bottom of a issue Weekends are fairy busy in Portland, you can make about $150 on a good weekend, more during the week!

    Cons

    Not many restaurants on the outskirts of the service area, so making money on the way back into downtown is usually low to none. Not being able to alter schedule once the new day starts Dispatch tried to send bikers into the steep hills of SW/NW Portland, luckily there is some public transit in the hills so you don’t have to bike it or walk it up.

    Advice to Management

    Advise customers to put their full names in the order so it’s earlier to find hem in their building directory and ring them.

    Caviar2018-09-12
  5. "On the Road with Caviar"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Part Time Courier in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Caviar for more than a year

    Pros

    As a Self employed Independent Contractor i make my own schedule i work when i want for as long as i want work life balance

    Cons

    more money you make more taxes you pay

    Caviar2018-09-14
  6. "Independent contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Courier in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caviar for more than a year

    Pros

    I love the independence and autonomy

    Cons

    Pay is decreasing and work increasing

    Advice to Management

    It would be great to retain quality couriers with addition pay incentives

    Caviar2018-09-03
  7. "Measly pay, poor driver support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Courier in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Caviar for more than a year

    Pros

    Freedom is the only pro

    Cons

    I just feel like overall the company doesn't value the couriers. Countless times I have been forced to drop an order because restaurant was running very late and I knew if I stayed with it then the abysmal "wait pay" would kick in. I would stick with an order if it offered more than a measly $1 for staying with it for 30 minutes. Just ridiculous. Also I feel like the base pays we're lowered to compensate for the company...

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    Advice to Management

    Treat your drivers like you treat your customers -increase base pay in places like Seattle where cost of living is so high, while also not taking away peak pay -change "courier bonus" to "driver tip" to increase rate of tips for drivers -update the rate of "wait pay" because right now it is so bad that sticking with an order is discouraged because you will miss out on more orders and milestones

    Caviar2018-09-01
  8. Helpful (2)

    "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Courier in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caviar part-time

    Pros

    work when you want that's it

    Cons

    don't paid enough for long runs going 20 to 50 blocks for 8,9 dollars is a waste of time and energy I think Carviar is cheating me on paid also . The customers are not nice also some restanrants

    Advice to Management

    Customers need to tip hire for 20 to 50 blocks runs more like 15 to 20 dollars or for each block a courier have to pedal pass a 1.50 I think lots of people will leave this company for hire paid . Not good

    Caviar2018-09-02
  9. Helpful (8)

    "Courier"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Courier in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caviar part-time for more than a year

    Pros

    No boss, flexible, easy, no hassle, they pay parking tickets. Used to pay very good. Listen to your music 90 percent of the time.

    Cons

    Very low pay, long distances. They used to pay very good, and out of all the delivery platforms like doordash postmates etc, the fastest one, as restaurants do not make you wait most of the time (except for those who are always late, but you learn and avoid their orders). For the last 3 weeks or so they have cut everything in half, so I was making 30-35 an hour now I am making 15 or so, which is less than minumum wage...

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    Advice to Management

    Bring back pays to what they used to be. Most of the support personal are stellar, and I really appreciate their help, please keep and value them! There are some bad apples, but it's okay, it happens. Some restaurants are always notoriously late, their times need update, but it is less than 5 percent so again, within the margin. I am giving 2/5 because of how they used to be and hopefully will be, but for now stay away....

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    Caviar2018-07-10
  10. Helpful (7)

    "Started out great, averaging about 375 a week. After 6 months, not even 100 a week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bike Courier in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caviar full-time for less than a year

    Pros

    Set your own schedule. You answer to no one. Learn new restaurants in your area

    Cons

    I’ve been a bike courier for 6 months and the money at first was great, I quit my full time job in a kitchen to do it. 6 months later I find myself riding aimlessly around the city waiting for orders that either pay next to nothing or just never happen. I think they put a new policy into place without informing anyone because payouts used to be at least $10 for a ride over 15 minutes, now it’s maybe $8 for a 20 minute...

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    Advice to Management

    Respect and appreciate the hard work that people are doing for your business. Give better payouts and maybe a newsletter or direct emails informing the ones doing the hard labor of any policy changes or anything that may directly effect our payouts. Bike couriers put themselves at risk everyday for other people’s convienience, the least you can do is offer fair wages and keep us in the loop.

    Caviar2018-06-23
Found 60 reviews